This review relates to accommodation as such. I have nothing to say about the broader services of the hotel, such as the rooftop bar. And I have no criticism of the staff. Our room might be described as "designer", but the designer in question had never, apparently, been a tourist. The room was almost wholly occupied by an enormous 4-poster bed. There was one smallish fold-up frame to hold one suitcase, but nowhere to put the second one. We had to use the desk, which then could not be used as a desk. Even with all the lights turned on the room was gloomy. In order to read anything, you had to use the bedside lights. There was very little space to move around. There was no wardrobe - only little hanging spaces against the wall that gave a total of about 12 lineal inches of hanger room. There was no shower - only an enormous bath, and once you got into it there was nowhere to put the soap. There was no face-washer to use in the bath. All this would be both understandable and excusable if we were paying for a room in a pension, but this is a very expensive, classy, hotel. For the accommodation, it is not worth the money. Before taking any notice of the favourable reviews that this hotel has attracted, look carefully at what they are talking about. Is it the central location' Is it the view from the rooftop bar' If that does it for you, fine. But not for us.
"Hip hotel, great location, noisy rooms"
I chose this fairly expensive hotel for a two-day stay in Sevilla so that I could be close to the historic center. The location was excellent. As the name suggests, and the photos demonstrate, this hotel is right outside of the Cathedral, and makes for a great location to explore the historic city center of Sevilla. The service during my stay was also excellent. To the extent I needed anything at check in or help with travel arrangements, the staff were quick to help. The interior of the hotel is built in a hip style to resemble more of a nightclub, with its lighting, lobby furniture, and even the placement of a nightclub-style entry rope outside. None of that was particularly to my taste but it didn't bother me either. The unfortunate reason I cannot give the hotel a better rating was due to the fact I had trouble sleeping. I stayed in a basic room, which was fairly small but adequate. However, one "wall" of my room was essentially a floor to ceiling window (with blinds) looking out into an interior courtyard. I was on the third floor, and the courtyard was the center of a restaurant and (I presume) bar. There was nothing to prevent the noise. I went to bed at 10 or 11, but the noise persisted well past midnight. Not raucous noise, necessarily, but just restaurant-type noise, chatter and laughter. I had to plug in earbuds with "sleep noise" to be able to drown it out. It's a shame that for the price (not cheap), and for all of the hipness that the hotel tried to convey, it couldn't perform one of the most basic tasks of a hotel and allow me a good night's sleep. A couple of other points: the hotel had a great rooftop pool and bar, but I didn't have time to avail myself of it. It also had a gym. The first day I used it at about 8:00 a.m. The second day it was locked with the lights turned off and a sign on it stating it didn't open until 9:00 a.m. I had to leave before then so I couldn't use the gym.
"Silk, fur and no knickers!"
It's a great saying that can also be a expressed as all style and no substance, and I'm afraid that's where the EME falls. Having stayed at places like the W in London and Paris etc, I'm used to the modern minimalist approach,but it's a tricky one to get right, and this hotel fails in some really basic ways. The room is poorly thought through. A bizarrely concocted space mostly made up of polished concrete. A 'wardrobe' that assumes you're only there for a couple of days, one sink for 2 people in a space that could take 2. Separate loo cubicle, but a bath in the midst of the room- tricky if you're not travelling with a partner. One has to vacate the room and not return until text messages are exchanged. The in room Hotel info was absent - no ones saying it has to be the old fashioned leather bound folder - you could have it electronically or on screen via the large and very impressive 'media centre', except that most channels on the TV didn't work all the time because there was an error with the 'transponder'. So no idea how to contact housekeeping, book restaurants or contact a concierge. Todays contemporary traveller has certain expectations of a hotel that calls itself boutique luxury- and it's a crowded market - I'd say decent connectivity is a basic. I travel with multiple gadgets, as do most of my colleagues, so getting online shouldn't be a bonus. The EME's wifi signal was woeful, two bars at best, constant disconnects and generally not worth the bother. We ate at the Lobby restaurant- a dark interior full of framed old masters with quirky fluorescent pets graffitied in. The food was unremarkable: venison bland, fish dry. We only tried it once and after that went elsewhere. So what about the staff - did that do it' Personally I'm not a fan of the too cool for school front of house model type. Some sulky slinky looking youth behind the desk scowling at me at check in doesn't float my boat. Several requests fell on deaf ears, and the moody young woman at the cocktail bar couldn't make the fairly standard cocktail we asked for. If you're coming to Seville, pop in and have a drink, but I'd recommend you stay elsewhere.
"Lovely hotel but flawed"
Fantastic location, the best in Seville. Right next to the cathedral with a large number of bars and restaurants within 5 minutes walk. Very nice sized room with both a sofa and an armchair and two small balconies facing the cathedral. " Superior room with cathedral view". Despite th size and view, the room was badly let down by the lack of a proper shower. There was a bath which only had a hand held shower.Not what you want freshen up after a really hot day of sightseeing. The bed was also very low low ans set in a recess with only a few inches one side of the bed. This made it very difficult to get in and out of bed. Room was very noisy at night but probably only to be expected given the two windows and first floor location facing the street and cathedral. Reception were only able to issue one keycard as there was a problem with their keycard system.This was a major inconvenience throughout our stay and the staff didn't seem particularly bothered about this. Lack of a hotel directory in the room was a poor omission and there was nothing in the room which showed a telephone number to contact reception or room service.After several frustrating minutes and a period of trial and error managed to work out that the the number to dial for all services was 9. Breakfast was okay with omelette and egg orders taken at your table and then brought by a member of staff. Shame they brought the wrong omelette for my wife and my poached eggs were cold. Didn't have lunch or dinner in the hotel but th drinks at th hotel's outside pavement restaurant facing the cathedral were very reasonably priced. Rooftop bar has three separate bar areas but the view wasn't great and drinks were double the price.
"Great central hotel"
We had visited Seville before and had visited this hotels rooftop cocktail bar overlooking the cathedral. We arrived straight from the airport and were offered a welcome drink whilst the paperwork was carried out. The room in the 4th floor was quirky but well appointed with a comfortable bed and Shower the loo was a little bijoux The room also had a terrace with a 2 person Jacuzzi. We were on their Nocturne package which include a late checkout and 2 cocktails at the rooftop bar, with the room immediately adjacent to the bar,rooftop pool and restaurant, I feared that it might be too noisy but it wasn't a problem. Unusually for us we had breakfast the next day. It was a buffet with a good selection of fruit cereals etc and with a separate menu for cooked items. Service at this hotel was excellent and the experience was better than I expected. Position is ideal for exploring Seville as it is right by the Giralda. If we were to visit Seville again we would definitely come back.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM