The Empire Hotel’s coveted location puts guests within convenient proximity to some of New York’s top attractions. For instance, Just across the street, guests can walk to overlook the renowned Lincoln Center which includes the Metropolitan Opera House, Jazz at Lincoln Center, and Alice Tully Hall, all host to top live performances and major global events in the world all year-round. In the opposite direction, guests will find Central Park and Columbus Circle less than a few short blocks away.
Really enjoyed the experience - bed was very comfortable, the pool/rooftop lounge was fabulous and location was perfect. Definitely plan a return trip. My only comment is that the bathroom on the M floor should be cleaned a bit more often throughout the day.Comment of R. Laila , United States the 2016-06-21
Great hotel, great location, great price!Comment of C. Charles , United States the 2016-03-18
"Good position, poor quality"
Dark, dismal hotel. Needs a complete refurbish....stuck in the 60's with brown wallpaper, brown carpets. old, brown furniture and poor lighting. Frequent queues at the reception. Concierge and house keeping very pleasant. No wifi except in lobby ....barbaric in this day and age.
"Great location, but really poor post visit service "
We booked this hotel to stay closer to Central Park and away from the time square crush, whilst visiting NYC for a week. Excellent location as subway was little over 5 mins walk away. We had a junior suite and as staying a week free wifi. Room was freshly decorated and of a good size especially for a NYC hotel. Bathroom looked slightly tired but clean and decent amounts of hot water. Staff were friendly and until the total power failure in the early hours of Saturday 24th June, we had really enjoyed our stay. What happened was beyond the control of the staff, so no point it getting irate. On check out our contact details were taken with a promise to contact me with a refund for the last night and a statement of account. Alas 2 emails and 4 days later, I have heard nothing re the statement or refund and have been charged a further amount for what I do not know. So come on Empire live up to your promises and deliver. You are letting yourselves down really badly here.
"Tiny room and beds, very good rooftop and breakfast"
We are a family from Massachusetts, and spend a night or two in Manhattan 2-3 times a year. We always look for a room that can fit 4 or 5, has a central location, is in a 3-4 star hotel, and is in the same price range. The room that we had at Empire hotel was smaller than any other we have used in the last 5 years, in some cases, less than half the size. The beds were tiny as well- not queen, not full, but double. The shower has the half glass enclosure, which was fine with me, but my kids spilled water everywhere. The room was clean enough. The breakfast was excellent, and overall cheaper than what we would have paid going to a restaurant/ cafe near by. The rooftop bar has amazing views and ambiance. The pool is tiny (must be 5 ft by 15-20 feet at the most). The young man who took our bags to storage was super polite and helpful, he was the highlight of the stay. Upon check in they had a problem with their computers, and could not give keys. A staff member had to come to open the door to the room every time one needed to go in. We had to wait only about 5 minutes, but another lady said that she was waiting for half an hour! (I cannot confirm that). Location is great, next to Lincoln center, near central park, and the museum of natural history. Internet is NOT complimentary
"Size of room"
Our room was so small we could hardly move in it. It was the smallest hotel room we have ever stayed in - over 60 years. The location of the hotel is excellent but because the room was so small we did nothing but slept there.
"Small rooms and pay for everything"
very disappointed to they charge for wi-fi for every phone plus ask for extra coffee, if we get out of the street most of the places wi-fi free and friendly , for the price this hotel charge $330 p/n too expensive
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM