of TripAdvisor Travelers recommend this hotel
"King of the castle feeling in Arosa"
We arrived from St.Moritz and all of a sudden you feel the serene most comfy silence of Arosa. The hotel has front door parking for a fixed fee. Basically you don't need the car during you stay because the hotel offers a complimentary shuttle service to any place you would like to go. You can schedule the bus for early bird ski lessons what makes it all very comfortable. A little tip to the driver helps to have an extra smile and the perfect holiday feeling. The hotel is nice decorated and every evening there is piano music with a nice repetoire of 80-ties & 90-ties music songs. We stayed here with the family. 2 adults and 2 kids and we all had the time of our life. During the week we almost had the hotel staff for our selves and they definitly made us feel like SPECIAL. From Thursday till Sunday more weekend travellers are checking in. The food is amazing and we loved the nice old skool hotel bar.There is a small but very nice and clean swimming pool. For the kids a separate giant playroom with toys. We definitely return back to The Excelsior. We felt like a royal family with tip top service, food, quality & pricing. Just an amazing relaxed ski holiday! mr.Andrea, our compliments to you and the whole staff. Arjan, Laura, Sara & Jacob
"A magic place for your dreams"
This is the hotel where I met my wife! We were in room 216 on the montains! and I still remember the flowering smell of the violet bed and the taste of that first breakfast together... A magic place for your dreams... Facilities: perfect. Wifi: excellent. Staff: helpful and professional.
"Nice classical hotel"
The room is spacious, the team is very freindly and professional. The 4 o'clock tea with live piano music is giving a home feeling. The parking was a problem, but the team dealt with it perfectly, taking the car to the parking place and bringing it back, when needed.
"Nice hotel - appalling food and restaurant"
It’s hard to know what to say about our stay at the Arosa. To coin a phrase, it is a hotel of two halves. Starting with the positives, it is well located just a 4 minute drive from Inner Arosa and the Swiss ski school with a hotel bus leaving every half hour to give you lifts to and from. The hotel itself is pretty nice. We stayed in one of the recently refurbished rooms on the 2nd floor. Facilities are good, especially for children who have a playroom all to themselves near a lovely lounge. There is also a small but nicely formed spa with steam room, saunas and a pool. NB the saunas and steam room are turned on strictly at 4pm each day but the pool is accessible all day. All of the above is why I gave the hotel 2 stars as opposed to 1. So, on to the negatives. I have never, ever stayed in a hotel with more appalling food and restaurant service (including the attitude of the staff). The restaurant service made Fawlty Towers look like a Four Seasons resort. We were full board so ate at the hotel breakfast, lunch and dinner. By the end of the holiday, the food and service was actually a source of entertainment – how can they mess this up, we would ask and sure enough, they would find a new way to beat their own previous incompetence best. I am talking a combination of either under-cooked or overcooked food (rarely inbetween), tiny portions, food that is completely tasteless, order that are consistently wrong, a huge waiting time for each dish, rude staff, cheap ingredients, lack of choice, the whole caboodle. To get your appetite rumbling, I have attached a photo I sneaked in of their breakfast pancakes. Fairly raw on the inside and burnt on the outside, this more than anything sums up the dining experience at this hotel. Even the scrambled eggs in the morning turn up (if they turn up at all) coated in oil. Top 6 moments as follows: 1. Having previously been served under-cooked food for our two infants, we specifically ordered the fish “very well done”. 45 minutes later a plate of white fish turns up, literally raw in the middle. I am talking seared on the outside, if even that. 2. Ordering a cheese and onion omelette for breakfast for it to turn up with ham (which we do not eat for religious reasons). Sending this omelette back and the replacement turning up with, yes, you guessed it, cheese and ham. Asking very politely for this to be returned once again only to be greeted with a roll of the eyes from the downtrodden waitress 3. A waitress saying “oh my god” to my wife when she asked if for her to bring a spoon for my daughter to eat her food. 4. Waiting 50 minutes for our main course to come out despite being the only occupied table in the restaurant and having two small children who had spent 11 hours travelling. 5. A buffet being so inedible that several members of our table simply went without a main course and were restricted to the “salad buffet” that formed our starter every night (spoiler alert: the salad buffet starter is essentially juist cucumber, lettuce, tomato and maybe some cabbage/carrots if your luck is in). 6. So many orders being wrong on the table that we were actually able to make the orders correct by swapping mash from one plate with chips from the other and so on. Gastronomic highlight of the holiday was the lunch at Zurich airport on the way home. That says it all. It really is a shame because if the restaurant was up to the same standard as the rest of the hotel, this would be a great place to stay. Sadly, it really was not.
We had a disappointing 4 nights stay at The Excelsior between Xmas and NY. I struggle to see how the 4 Star rating fits. It is an old, dark and dingy building, its only positive is the location. Rooms were adequate and clean but nothing special. WiFi hardly ever worked. The dining room was below average for both breakfast and dinner. It is hard not to be too critical but given the price we paid we expected a lot more. We wouldn't stay here again and wont be recommending it to family and friends.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM