of TripAdvisor Travelers recommend this hotel
"Location by the water"
This was a very nice hotel and very comfortable bed, fluffy big towels. The location was amazing and especially when we were there during the Tall Ships, we could see all the ships from outside of the hotel. It was also close to the Market Halls and Little Italy.
"Dishonest Bar Service"
Overcharged us for a shrimp cocktail. Was advertised as 12 and charged 22. Lame excuse when called out. She ran my card for the overcharged amount immediately after I demanded a correction to the ticket. Totally dishonest waitress outside. I could tell she was unhappy with the fact we did not order much food.
"This hotel is of the finest in the North End. Located on Boston harbor in the very historic north end."
This hotel is of the finest in the North End. Located on Boston harbor in the very historic north end. 10 min walk to the Garden 5 min from the Liberty trail and Quincy market. Very luxurious rooms and accommodations. Staff super friendly and helpful
Location was perfect for the Sail Boston 2017 parade of sails. Room clean but spots on rug. Ice machine hidden in hall closet (for employees) and was locked in the evening. When I call the front desk they said they'd send some up and never came. Appeared understaffed. Took half hour to get car from valet and we were the only ones.
My arrival at the hotel on a Friday night was strange. I entered a building and found the check-in desk. People were running around. It was chaotic. I was checked in quickly and then the person pointed to the door and said "Your room is through that door and across the street" I repeated the sentence to make sure. I headed out in the rain. There was a building across the street with no obvious signage. I had two suit cases. I was met at the door by two women walking out. I asked if I was in the right place. They said yes and helped me with 2 sets of heavy doors that were difficult to manage with the luggage. I made it to my room which was OK. Not wonderful. Then I decided to go back downstairs and back across the street in the rain to sit at the bar of the bistro and have dinner. The bartender was positively surly His name was Eric. He was so bad I was fascinated. The menu was just OK. The people next to me agreed that Eric was bad news. Then, I found out (from guests) that the next day was "The Tall Ships" and that it was going to be difficult to find a cab. I left early and walked out to an empty street with dozens of security guards. I went into the hotel and was told I had to catch a taxi down the street. A member of the hotel DID help me with bags to go down the street. My complaint is that I should have been informed when I checked in. All in all, the place leaves a lot to be desired. On a positive note, being inside the harbor is lovely and the views from the lobby are cool.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM