of TripAdvisor Travelers recommend this hotel
"Home away from home"
Pleasant stay. Extremely caring professional staff. Hospitality genuine from from the heart, not just customer care trained on , recalling previous comments and requests and making sure they are fulfilled>
What can I say, as a seasoned traveller I am a hard cookie to impress but wow... The greeting, the helpfullness of the staff the attentiveness if the waiters and bar staff and most amazing of all the food at Luce resteraunt. It was so good my husband and I called the chef especially to thank him. Well done Fairmont you have certainly won this couple over and we will make you our residence of choice whenever we are in Cairo.
We stayed here for almost a month when my husbands office was moved from Bahrain to the regional office in Cairo. In Bahrain we lived in a Ritz Carlton property and were accustomed to 5 star service. This hotel is really just ok... to me it is tired looking. Also it has a strong smell of stale smoke in the entire place. During all of my time with my husbands business in Europe and the Middle East I have traveled with my small shih tzu and have always been accommodated with out fee or problem. Although the Fairmont accommodated my small doggie they did it begrudgingly. Another issue we had in the two rooms we stayed while there, were ants. At one point a customer service person blamed the ants on my small dog! This was very offensive and later the manager apologized for the remark. All in all the Fairmont is not 5 star. I prefer the JW Marriott now as it is stunningly beautiful and the rooms are far superior.
"Best customer service...ever"
I cannot thank the staff here enough for the service and generosity of the Fairmont Heliopolis. In short, I found myself early morning at the airport counter having forgotten my laptop in my room. A frantic call to the staff, and they immediately looked for and located my laptop. Thirty minutes later a member of the team delivered it to me at the airport. Relief hardly expresses my emotion. I made my flight without delay. This was EXCEPTIONAL service; service that I have never received from a hotel in nearly 25 years of traveling. I am so grateful to their staff. There was no hesitation or reluctance to be of service. I highly recommend this hotel.
"Best of the best"
One of the best hotels in Cairo , on Nile river.. Helpful staff.. 5 star service.. Beside all the 5 star hotel facilities there is a mall which u can do ur quick shopping grap ur coffe . Get some suvoniers, or watch a movie!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM