of TripAdvisor Travelers recommend this hotel
"What an experience ....!!!"
This review is only for Hotel reservation and front desk service. When we booked our hotel reservation for 4 nights we discovered at the check in time that we needed to extend our stay for one more night. Thanks to Hotel reservation and front desk, it became a disturbing experience since they were not able to make the extension unless we pay much extra charge per night! We were given the choice to either find a hotel reservation on our own or leave the hotel on time and figure out where to stay. On the other hand, it was extremely shocking to know that the hotel was less than 50% occupancy rate. Despite of the outstanding hospitality of all other areas such as house keeping, restaurants, bars, etc.at this hotel, we will never stay there again. This poor business performance spoiled our vacation.
"In fact , all thanks to Mr.Michael reception manager "
Also Mrs. Amany Ahmed the manager of the main restaurant & Miss.Merit yunnan for noticing them in the service and reception of the guest , Thank you very much again for the hotel and seniors management in selecting its employees in this manner
This review pertains secifically to the Rainbow bar in the hotel. Excellent food with Middle East theme. Efficient service, and staff very friendly and helpful. The Rainbow bar is conveniently located inside Fairmont Heliopolis hotel.
"Has something for everyone - super close to international airport"
We had a overnight stay whilst transiting through Cairo. This is a massive hotel (and flows through to the Fairmont Towers) with a 24 hours casino that foreigners can go to if they show their passport (I didn't have time to go but it would have been fun). Pools were fab and plenty of swimming areas for kids. Great food options (many different types and levels of cost). Staff were very efficient and hotel is well maintained. Rooms was lovely and quiet. This is a resort hotel and I would definitely recommended to singles, couple and families. Very Multicultural in clientele. Loved lying by pool and found all the drinks and food very reasonable for a hotel of that standard. Rooms was good size and very clean and bright and quiet. Shower does require a uni degree to get working the first time but after that its a lovely size.
Amazing people very warm make your Dinner very comfortable and to start your work very positive.Delicious Dinner with very good quality of food...Thanks a lot all the stuff for the very good job..Mr saad-Ms Walaa and especially all the team Leonardo restaurant for the very good job...!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM