El hotel no es lo que era hace un par de años más su ubicación es extraordinaria. No resulté tan gratamente sorprendido esta ocasión.Comment of D. Oscar Eduardo , Mexico the 2016-05-14
Our whole stay in the Fairmont Mayakoba can be described as memorable. Everything from the amenities to the staff, we felt taken care of throughout our whole stay. Chadi Chemaly and his team went above and beyond to make us feel at home. Patricia Juarez and Lourdes Vila ensured that all our needs were attended and were lovely to deal with. Our housekeeping, Rudy, would leave us personalized cards with small treats every time he made our room. Cannot stress enough how much Chadi and his team pride themselves in customer satisfaction and making one feel at home. Definitely recommend the place to anyone in the Playa Del Carmen area.
"Excellent Hotel, great service!"
We spent 4 days in the hotel with our 5months old baby and service was excellent! All the staff was willing to help us with everything and made us enjoy our stay the most. The food is great in the three restaurants, especially El Puerto. Angelica the host of La Laguna is very kind and gives a great attention. In general all the staff gives great service.
"Quick getaway with my son"
Stayed at Fairmont Mayakoba the last week of August for 4 nights which was the perfect getaway. Stayed in a great casita suite took the boat tour and the catamaran tour at the beach. Food was great resort was not too big and was not busy so easy to find a palapa at the beach. Staff were great
"A Lot to Like"
Okay okay, I'll write a review about my stay at the Fairmont Mayakoba. There was a lot, I mean a lot that I liked about this place, but there were certain things about this resort that averaged out my experience here. WHAT I LIKED: Great service. I feel like my room was cleaned 3 times a day. Beautiful rooms with great AC, friendly notes from the crew, and nice soaps, shampoos, and even bug spray. Beautiful surroundings. Green. Canals everywhere. Perfect if you like golfing, cause your on the golf course. And of course you're in Mexico on the Yucatan Peninsula with great sunny weather. Gym is open 6:30am to 9:00pm. There are bikes all over the property that you can ride from place to place, if you have time it's fun to go for a ride. WHAT I DIDN'T LIKE: The Beach was very small in width... And the sand was kinda hard near the resort (as you walk down the beach and near the water it got softer). The water has large black wave breaks that served a purpose yes, keeping the sand from eroding, but they were ugly and made enjoying the ocean not that easy. The resort was too big... If that's a thing. Do you want to goto the beach' Sure just wait for a shuttle or find a bike to ride. Don't get me wrong, I actually liked the bikes, see above, but when I wanted to get to the beach or gym fast it was not convenient, especially at night cause they put the bikes away so you had to wait for a shuttle or walk. The resort wasn't all inclusive. I guess I just prefer all-inclusive over non-all-inclusive. THE END.
"Quiet and fabulous resort"
Service from every member of the personnel is excellent and warm, every one is charming, tells Buenos Dias, even the gardiners. Everywhere it is clean. Specials thanks to our concierge Cynthia who solved every little problem or concern. The food is excellent in all 3 restaurants. Do not hesitate to take the "Appetite for luxury package", it works like a all included, you will be able to eat every thing, drink all alcool, or non alcool beverage at every restaurants or bars, it is worth it ! Special thanks to the team of Esther at the El Laguna : Angelina (hostess), Gustavo, Oscar, Edgar (waiters), the very nice and warm Chef Fernando who was concern about my wife health. Special thanks to Pablo, Felipe (waiters), manager Maoro, Fany (hostess), a Big Star to our pool waiter : Henry and is friend Javier, at the Brisas. A very nice and free boat tour on the channels be made with Capitan Rafael and Capitan Gustavo, very interesting persons. Excellent attention from Miguel and Frida at the Laguna Pool. The only negative point is about smoking areas : every body can smoke at the Lounge Bar on the terrasse , so if you do not want to sniff bad odors from cigarette, it not the place, that's why we went only once; Smoking is allowed around the pools and on the beach, so if you are under the wind, you smoke too; it is supposed to be restricted areas, but those are around the pools, it the same bloody thing. May be they should follow the example of Fairmont in Hawaii : restricted areas are very far away from the pools and beach. But it is only the first and only negative point on a very fabulous hotel and resort, do not hesitate do do there, we will go back for sure.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM