El hotel no es lo que era hace un par de años más su ubicación es extraordinaria. No resulté tan gratamente sorprendido esta ocasión.Comment of D. Oscar Eduardo , Mexico the 2016-05-14
"Lovely stay at Fairmont Mayakoba"
We had an amazing time at Fairmont Mayakoba, just a few things below which may prove useful for those looking to stay there. Fairmont Mayakoba is a beautiful resort, the grounds are lovely to walk around. We loved the pools (particularly the Adult pool looking over one of the canals) and also the beach. Staff at both areas are very attentive. We did not go all inclusive and as a result went into Playa Del Carmen for food. The hotel restaurant prices are very expensive, and the one meal we did eat there was not worth the price compared to what you get in Playa Del Carmen. Drinks are also a lot more expensive. There is no hotel transportation into Playa del Carmen, there are plenty of taxis on site which cost $250 peso per journey. We would get a taxi into the centre and then use the Colectivo service from town to get back (much cheaper). This would drop you off at the gate (staff at the gate (Luis) called us hotel transport and was very friendly, we looked forward to seeing him in the evenings!) Considering you are paying a resort fee per person per day there was a definite lack of bicycles around the resort to travel to the beach, and shuttles were not that regular. Not sure what we were paying for with the resort fee. All staff at reception (concierge, bell boys etc) were very helpful with recommendations and bookings. We used the tennis courts a few times which were in good quality and we enjoyed them. Overall we had an amazing time at the resort, and loved Mexico.
"Wonderful trip to Fairmont Mayakoba"
My wife and I had an exceptional trip to the Fairmont Mayakoba. The service at all of the facilities was second to none; especially Leonell and Juan in the Lobby Lounge and Bar. The food at El Porto and Brisas was fantastic. I'd recommend purchasing the food and beverage package as it included anything that my wife and I ordered. There was a surcharge on a few things but we'd expected that. The room and facilities were top of the line and every employee of the resort that we encountered smiled, spoke and made us feel extremely welcome. The personnel at the resort are all to be commended on their attitude which was wonderful! We would definitely visit again if we have the opportunity and we'd recommend the resort to all of our friends. Loved it! Brent K
"Excellent 25th Anniversary Trip!"
Our entire stay was superior! The genuine care and attention from the staff was unmatched, and our butler Ricardo met every need, every day. He was always available with a big smile and joyful attitude, and surely went above and beyond his job description because he cared about us, and our experience. Noemi, the room attendant left notes and flowers each day and paid attention to every detail. The ocean front room, the food, the pools, the beautiful beaches are spectacular, but we think the service and friendly staff are what makes The Fairmont Mayakoba the best!!! We will be back!!
"A Heaven for all the Senses"
This was my first visit in a long time to a luxury resort and if you're dreaming of a place to kick back, let your hair down letting nature pleasantly invade every sense of yours, run there, don't walk! We had bought the Appetite for luxury deal, which is well worth it, to eat and drink all you want without calculating what something's going to cost you! Given the location, there are tons of activities in and around the resort - great for wonderful day trips to well known places. The only time service can be slightly iffy is when there's a staff change, otherwise we were impressed with the amount of personal care given! We will definitely be returning! A slightly weird incident took away from the experience temporarily, in that one of our party glanced at our bill and found a confusing $100 charge from their boutique. But to their credit, when we asked for the bill related to this item (after reaching home), the $100 was immediately credited to the credit card. It's a good practice to check all bills there and then while travelling, no matter how fancy the place...most of us don't do it!
"Like no other experience we've had in Mexico"
Okay, so we didn't see the monkeys, but that was our only real disappointment at Fairmont Mayakoba. We purchased the Signature Casita, and were glad we did. Our balcony overlooked the lagoon (hate that name, like a shallow river), was surrounded by trees, and felt secluded though we were in a building with four other rooms. Beautiful birds in the tree right by us. A very easy walk to pools and restaurants. Golf carts drove right by our building every few minutes and could take us to the beach in minutes. The bikes were a great idea, but the seats were UNCOMFORTABLE and I felt the effects for days after making the decision whether to ride them again a very difficult one (I did, but just for a short distance). We went on two boat trips. One didn't require a reservation and really was a realtor's tour of Mayakoba focusing on the properties (still a nice break on the water and interesting to see the other hotels). The other one that took a reservation was more of a nature tour of the Fairmont property only. Still no monkeys, but did see some interesting wildlife. The food was mostly good, but did vary a bit from restaurant to restaurant. (We chose to go all-inclusive and I was glad we did so that I wouldn't get sticker shock and could just order whatever sounded good). Breakfast at La Laguna was good and the staff remembered us from day to day. They actually seemed sad to hear it was our last day. The only place we decided we wouldn't return to was Las Brisas for dinner. The staff was great but we didn't finish our dinners... it honestly seemed like someone in the kitchen just didn't care as much and it showed in the presentation and the execution. Other dinners exceeded our expectations, including at El Puerto, where I asked to meet the chef because I was so crazy about everything that came out of his kitchen. We loved the jungle-y feel of this place. Guests here came from all over; it was obviously not marketed solely to Americans. Our surprise was how many children were here, given the price point. Oh, I forgot to add that our housekeeper left us a little doll to take home on our last day... so cute. Bottom line, we would return in a minute. Next time, we will take advantage of the early morning kayak tours, but probably not the bike tours. Ouch. And we keep our fingers crossed, hoping to see the monkeys.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM