of TripAdvisor Travelers recommend this hotel
Nice hotel near Santa Fe shopping and Plaza Samara with nice restaurants around the corner, great beds, nice gym and pool to excersize, reception very friendly, had an.extra bed for our nephew for one day free of charge, roomservice needs to improve consistency of their standards but food was good
"double tree bad experience"
Too much money for the service they provide. Hotel in Mexico city was under remodeling, no offer breakfast, no offer good facilities to relax; some time in the morning make noise. I won't recommend to stay in this hotel the service is bad and charge you too much.
Stayed here before and no issues. This last time, due to lack of personnel, the front desk was busy answering phones and solving issues while in check in. Once in the room, room service wouldn't pick up the phone on several occasions in a 30-45 minute period. Lastly, bring your own toilet paper as they use the cheapest and roughest paper in their hotel.
"Problem with room "
The reason I am giving 4 stars and not 5 is because during my first night my room was very hot due to the lack of AC. I mentioned this several times and finally I was changed to another room Service is really good. Everything is clean and people like to do their best to serve in any way they can. The night without AC was a terrible night. I really could not sleep
"Nice, quiet hotel, but rooms on the sunny side of the building can get hot!!"
Very accommodating front desk staff, eager & ready to lend a hand with information, directions and assistance with the business centre around the corner from reception. They immediately took care of moving me to another room when the one I had on the sunny side was unbearable, even with A/C. The hotel boasts a nice restaurant in the lower level. Also, there's a pool and gym on the property. My business in CDMX kept me from enjoying them, but good to know they are there! For HHonors Club Elite members there's a nice, quiet spot on the 8th floor where the attendants are very happy to attend to your needs. Beer, water, soft drinks flow and there's a nice array of snacks/finger food. The attendants are super friendly and quite attentive! The only thing that may be of concern is the location. While this is a wonderful hotel, the immediate area is not conducive to walking around to find a place to eat, shop, etc. Driving (at your own risk - they are maniac drivers & there is horrendous traffic throughout the city), or taxi/Uber if you want to go places.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM