of TripAdvisor Travelers recommend this hotel
"Good but can be much better"
Air conditioning doesn't work. Temperature set does not change anything. Fitness center not clean in the morning. All the rest is good. Location good Japanese Retaurant in the same complex. They should take care to the details!
"Great Staff!! You get great attention and support"
Just ending a business trip and my flight into Mexico city was delayed so I was going to end up arriving at the hotel after midnight, While still at the airport I called the hotel to tell them I was delayed and to confirm my reservation, Alfonso from the front desk told me not to worry and that he would have everything setup. I finally get to the hotel at 12:30 am and Alfonso had all the checkin documents ready, I just signed and got to my room with help from Francisco also from the hotel within 5 minutes!! Awesome!! to the hotel management, Kudos for the great staff you have, every business traveler wants this support and feel like they are really being taken care of. Very Good!! Thanks to Alfonso and Francisco!
"Close to Mexico City but much better"
I stayed in the terrace king on the 10th floor. Wow! What a view and a terrace all to myself. The bed was wonderful. I had lots of space. Two bathrooms was a bit much but I had a choice of shower head types because one was a rain shower and the other a standard shower head. I was provided bottles of water each day. The room has a coffee maker and fridge. What I loved the most was the space, space space. I had a desk/table, two sitting areas, and floor to ceiling windows. The staff really wants to please. Dinner in the restaurant is definitely a different experience. The food is just right. I was offered buffets on the weekend but meals to order during the week. You will be surprised by the level of care you receive. The executive lounge has nice light meals for you. I would recommend stopping by and checking out the offerings before going to dinner. You might find yours of sated without the larger meal. The workout space was under construction during my visit. The pool is indoors and small. The hotel is between two malls. I would recommend the larger Center at Santa Fe to the west. Uber can get you there. Concerning taxi I recommend Uber rather than the hotel taxi. Uber will cost you 1/3 to 1/2 what the hotel will charge for the taxi outside the door. If you plan to visit the pyramid complex to the east of Mexico City I recommend the early morning tour that picks up in Reforma with an archeologist guide. The is far better than trudging with the crowds with the 9 am pickup tours at the hotel.
"Not really an opinion .... Not that bad not that good"
Friendly Staff but only one person at the reception. Nobody behind the Hilton Honors Sign. Tiresome Check-In procedure. The hotel was a Fiesta Americana before and it is still a construction site, practically. I got a Suite Upgrade after insisting (Diamond Member). They are renovating one wing and will make a Garden Inn out of it. Not even one welcome amenity for Top Tier Member !!! Kind of Poor ! Big spacious Suite. (753). Strange furniture and colors but what the heck Looks like an IKEA showroom. Executive Lounge closed ! They gave me a Tequila and some wine at the restaurant. As well very fabulous tacos ! That saved you from 3 points :) At least they are trying and do care. Breakfast really good, nobody at the breakfast room. So I had like 5 waiters just for me. Okay. Good selection of Mexican food. Really good. Compliments to the kitchen. Overall a 3-4 star hotel. Mariano was very helpful. If you are not going to Mexico for business this is not your first choice. Santa Fé is at least one hour away from the next metro station. Traffic jam is common. Look it up on the map. Cabs will charge you 500 pesos to the centre.About 25 us or more. This is the new financial centre of the capital. But nothing cultural or spiritual to do. You can go shopping at 3 sterile malls or have a Sushi at another sterile synthetic location. Nothing to do with the real Mexico :) . Anyway, the bed was good, the sleep was fantastic and no noise at all. Wifi was fast. Would I come back ' Maybe not ....Only at a good price
I reached out 2 weeks prior to arrival and request a car service. They arranged the car and had excellent follow up the day before arrival. I had a package delivered and they promptly gave me my package. I needed a ride to my appointment which they arranged. Excellent staff and service. Beautiful clean rooms. Raphael was excellent.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM