Stayed 2 nights, sent to 3 rooms before getting 2 beds as reserved (had to go back down to desk each time dragging luggage as there is no phone, or much else in the rooms). Got in shower finally after travelling all night and no shower gel in dispenser, sent family member down to desk to request and never got any, toilet non-functional so had to use one in lobby during the night. Tried to rent 2 of many hotel bikes for an evening ride and was told only full day rental available, even though there was a whole row of them that did not move for 2 days. Room was right beside the railway tracks so woke by trains constantly. Very far from city center, asked about somewhere to eat and desk people said simply no that there was nothing around forcing us to use their very expensive restaurant. Room key card had to be reactivated just about every time we left the room. Yuk! Expensive but less amenities than a $69 Canadian Motel 6 in Canada. Found all the Scandic chains similar with no kleenex, no coffee maker or any amenities in the room at all. Showers terrible, whole bathroom gets wet with no bath mat or adequate shower enclosures and drains not even in the shower area.
"Cloudy Without the Prospect Of Extras - Scandic Sluseholmen, Copenhagen"
Cloudy Without the Prospect Of Extras - Scandic Sluseholmen, Copenhagen The last time I was in Copenhagen, it was winter and aside from my being a hater of the cold, the hotel I stayed in gave me a permanent red flag about staying in any hotel that’s open while being renovated. The other lesson I learnt from that particular hotel is that sometimes, despite paying a little bit more, you don’t always get what you pay for in terms of facilities and value for money. I arrived at just in time to meet up with the rain, I thought I’d dodged in London. A quick dash from the taxi and I was inside. The hotel lobby felt and looked expensive, with a modern, contemporary vibe. As you entered to the left you were greeted by an interactive/relax area where you could play pool, watch TV or catch up on your emails. To the left, a Jackson Pollock inspired feature wall, was surrounded by a complimentary toned seating area and beyond that a bar and restaurant, both of which were buzzing with thirsty/hungry patrons. I was greeted at reception by an outstanding ambassador for the hotel in Farzad. His customer service was flawless, coupled with calm, warm charm, which I really appreciated, especially during a credit card issue that came up. There was no grumpiness or irritation while I contacted my bank and when I returned to the desk, he handed his customer over to a colleague, to ensure he could finish the registration he had begun. My room was on the 5th floor and the walk to it was punctuated with design twists that I love. I love the idea of an indoor atrium effect and when its delivered as crisply and vibrantly as it was at Scandic, I’m here for it. The view down to the reception was gorgeous and bright, thanks some very colourful giant ball light fixtures. I was equally wowed by the view down into the glass roofed, very well-equipped gym on the second floor. The gym was well laid, utilising its space and equipment really well. I particularly appreciated wall mounted exercise cards, for the fitness traveller on the go, looking to mix up their usual routine, with something new. I also loved the fun murals on the landings – my favourite was a dog in a phone box beside a real phone, giving a fab dimensional illusion and making me smile in the process. It’s funny how the turn of a door knob can either make or break your day as a traveller. The room was exactly what I expected - stark, contemporary design, predominately white; save for a brown feature wall behind the bed and blue/grey accents throughout the room on the headboard and chairs. The interiors were pristine, but despite this the room overall felt basic and lacked warmth. The wardrobe was adequate, the bathroom was a decent size, white floor to ceiling tiled and very well laid out. The shower was nice, had good water flow and I was delighted to see Stockholm toiletries in the bathroom wall mounted dispensers. The shower enclosure was right on the money, worked efficiently and didn’t let the water escape, which ordinarily means extra work for hotel housekeeping staff. I was surprised by a stingy supply of towels, just one large and two hand towels. The bed was a great size but annoyingly set up as two single bed mattresses and beddings. Since I’m a spread-eagle sleeper, it meant I landed in the middle of both and was uncomfortable. On either side of the bed, integrated sleek stainless-steel bedside lights and power points, received a welcome tick for great from me. At the foot of bed was a large desk and chair conveniently located near two powerpoints. In the corner of the desk was a hotel notepad, but no pen or pencil. It seems like such a small thing, but just like the fact that due to the room having no kettle. That there were no vending machines located on the landings, I had to go all the way down to reception to get some hot water or a coffee, or to get a pen (just for the record I always have one, but you never know!) The leaflets in my room were plentiful, but in Danish, so as an English speaker, I felt like I could possibly have been missing out on some useful information. Which sums up my experience, nearly there, but sadly lacking in detail. I felt like I’d paid an A-lister price tag for a very standard, basic experience. My day reception Ted was another star of the Scandic staff. He was pleasant, smiley and dealt with my check-out efficiently and ensured I was aware of the hotel baggage storage facilities. While the staff were outstanding, even they could not compensate for the lack of usual hotel extras you would expect. It was apparent to me that the hotel was trying to execute a check list of things, without truly understanding or appreciating their customers needs.
"too many group tourists making noise"
i spent 2000 dkk for the room and it was not worth it. there was no electric pot and mugs in the room so had to go down to the lobby for hot water for tea. i didn't see the room didnt have pot and tea set with 2000dkk for one room. free parking is a good thing about this hotel. location is not good for the comfortable stay. it looks like in the industrial area. this hotel is good for package tourists. not an ideal place for the comfortable rest.
"Poorly managed. Not recommended "
Tiny rooms with basic furniture. They gave us dirty room at check in. With dirty linen and used towels. Even littered washroom. Then the manager says they don't have anyone to clean the room as housekeeping staff has left. A poorly managed hotel with poor location. Take on your own risk.
"Stay at Scandinavia Sluseholmen"
Great hotel staff very helpful easy to get to center city bus stops at hotel Free breakfast in the morning with a good variety on the menu. Taxis easy to get hotel will call for you. Short distance from airport
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM