"Fun but expensive. "
I only stayed here one night before heading to another Marriott. Always wanted to stay here and I can now check it off my list. The grounds are beautiful and things went well until I went to the room. The room had an overpowering smell. I couldn’t figure out where it was coming from and thought it was a neighboring room... Finally realized it was coming from the fridge when I tried to use the fridge myself. I opened the fridge door and the smell came wafting through the room. Not sure how long it was there, but whatever it was stunk. I called the front desk and because it was in the evening, I just asked that it be removed. About 20-25 minutes later, someone from housekeeping showed up to remove the food and was apologetic. For the price of the room, these rooms should be spotless. In addition, since someone’s job is to go through and verify the room before they are re-booked, it wasn’t too cool to deal with the smell, which never went away, all night. I actually had expected a call from the manager or a gesture of a complimentary coffee or parking or something - no such luck. $250 for a smelly room I couldn’t enjoy and overpriced self parking and a platinum elite member. Ah well. Loyalty doesn’t go far nowadays and neither does bringing matters to someone’s attention.
"Be Wary of your Reservation"
Made a reservation months in advance. When I checked in I found it was given away to someone else. I was put in a lesser room with a promise that things would get fixed the next day. Nothing was fixed and I was in that room for my entire stay. I completed their internal survey and shared my concerns. Lots of apologies from different people in the organization which amounted to no one trying to make it right (I'm not even referring to free things, just a guarantee that such a thing wouldn't happen again and/or an explanation of what happened). Their solution was for me to book another stay, which is somewhat comical. Their logic appears to be that if one has a bad experience, they will do nothing to help you out, but think it's reasonable that one would want to come back. Don't expect that your reservation means you have a particular room reserved. Also don't expect anyone there to care enough to help you out if your reserved room is not available.
"Grand & Wonderous- Indoor Botanical Marvel to enjoy"
This hotel has everything. The largest non casino resort in the U.S. with 5000 rooms, dozens of restaurants, and beautiful awe inspiring grounds to explore. There are 4 indoor zones themed with indoor rivers, waterfalls, botanical gardens, conservatories, fountains, courtyards, gazebos, bridges, fountains and more. We stayed here to just walk through and explore every path of the gardens - both in the daylight and at night. Worth it to take the Riverboat ride on their indoor river. The morning breakfast is spectacular overlooking the grounds. Almost all their restaurants have “ outdoor” seating in their indoor conservatory for gorgeous views of the plants and water. We also enjoyed the large indoor swimming pool and outdoor hot tub. I’ve stayed at the Gaylord Palms in Orlando ( spectacular) but I believe this is my favorite.
"Not too much to pay for living in a Dream"
We had walked through hotel on a past trip, and decided to come back for a visit. Glad we did. First don't pay for parking there is a mall next door and parking is free. We had a room with a balcony on the atrium interior and enjoyed listening to the waterfalls and sitting in this beautiful green space. At night there were lights making it like a dream. The beds are super comfortable, the rooms very clean, there is a refrigerator and coffee maker in the room. The blackout curtains and comfy beds made us sleep in. We were going to the Opry which is next door a short walk on a lit path or a free shuttle ride away. The hotel also has shuttles to golfing, downtown and other attractions. There is a mall next door with restaurants and shops. We did not eat at the hotel, but there are plenty of options for eating a drinking and entertainment. Also there are indoor and outdoor pools as well as a hot tub. A morning walk around the different areas is great exercise, but they have a workout room and spa if you want. We found the staff delightful. If you think this place is expensive for what you get, then stay somewhere else. It is priced to pay for all of the great greenery, entertainment... and a good part of the bill is taxes levied by the state, city...
"Beautiful hotel- but the staff are what make it amazing"
We visited for just a single night, and had a great stay. Our room was on the 4th floor in the Cascades area and balcony looked out onto the gardens. Absolutely beautiful room, seemed newly remodeled (or just really clean), and super comfortable beds. We didn't get lost (yes, it really is HUGE but there are plenty of signs to get you to where you need to be) and enjoyed a few of the shops & dining options. We were a week too late for the outdoor pool, but the indoor pool was large and the hot tub was still outdoors and open. We sat out on the patio most of the day because it was 80! But the best part of our stay was the staff. Maria from Spain checked us in and allowed us a late check-out, and from then on our every single member of the staff we encountered was extremely friendly and helpful. The customer service can't be beat here.
Credit cards accepted by the hotel: American Express - Visa - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM