of TripAdvisor Travelers recommend this hotel
"Just got back from an amazing week in Cancun"
Had an amazing week at the GR Caribe. We had actually booked the Solaris but were upgraded to an oceanfront room here with access to both properties and couldn't have been happier. While the Solaris is nice with great pools and food options, it is more crowded (and a little dated) with more of a party vibe. The GR Caribe is more laid back beautiful property with a mediterranean feel and lots of bonus perks- such as 7 hole mini-gold course, tennis courts, a couple of a la carte dining options (all were great and had changing menus),live music in the lobby from 7-9:30 etc.. We also loved participating in the turtle release and a couple of the live theater shows-especially the Mexican and Latino nights! Special thanks to all the staff -everyone was so helpful and friendly! We especially loved Karina and Alexander from the entertainment staff (Karina is amazing with kids btw, but is well-loved by everyone); Chris, Ricky, and Carlos from Bogavante and Cafe Solaris and Tony from Veneto. We couldn't have asked for a better vacation and were sad to leave. We hope to be back soon!
"Great resort, mostly bad food"
If you won't read through this review, here's the shortened, one sentence version: GREAT resort, AMAZING, attentive staff, mediocre food. Four stars for the two former, two stars for the latter. Let me preface this by saying that I never write reviews and generally rely on others here to inform my traveling choices. I know, I know, I'm awful. But I feel obligated to inform the next person gullible enough like I was to know what you're getting into when booking a relatively cheap all- inclusive. I am NOT a spoiled girl who expects luxury on vacation. I love to travel and explore new places, cultures, art, cuisine and the various elements that give a place its unique vibe. I generally stay in relatively cheap boutique hotels that don't have luxurious airs about them. I avoid high-end hotels, clubs, shopping malls like the plague. Consumerism=yuck, gross. That said, I also occasionally enjoy a restful, lazy vacation on the beach where all I need to do is pack a bathing suit, sunscreen, a few good reads, and get on a plane. (I should add, for the future, "READ BETWEEN THE LINES ON TRIPADVISOR REVIEWS.") I did my due diligence before booking this last-minute getaway with my husband and two preteens. I read this forum, Expedia and others, but I apparently overlooked the negative reviews, because I was absolutely shocked at how far off the mark many of the reviews were. In fact, it's made me rethink my reliance on reviews from traveling sites. Let me explain: The hotel itself is great, even nice. The staff is beyond amazing--so much so that I reconsidered posting this review since I don't wish for them to lose their jobs if future vacationers take my review to heart and book elsewhere. The rooms are adequate, clean and lovely. The Greek-like design of the buildings, with open arches overlooking the beach, is wonderful. The beach is decent--not nearly as pristine and beautiful as the one we frequent in the Gulf of Mexico, on Florida's "forgotten coast" (please don't populate it, readers ;-)), or the splendiferous beaches in Negril, Jamaica. But as far as Cancun beaches go (I ran down the beach and saw the ones at the other hotels), this stretch of beach is nice and quiet and quite clean. Now for the con--the only complaint, but one that really put a damper on the entire trip for us: the food. Seriously, the food is mediocre...no, not good. Subpar. Tasteless. Admittedly, both my husband and I are big foodies. We both cook often, and well. We were raised with good, homecooked meals. I am also a baker by trade, so good pastries are a big deal to me. There was none to be had in this resort, other than the last two days there. We suspect they may have hired a new pastry chef. The rolls were all the same, or slight variations of the same, airy roll. The desserts in every restaurant (but for one--more later) were tasteless gelatined blobs of fake cheese and chocolate and other artificial stuff. To call them desserts is a disgrace to yummy desserts the world over. The one redeeming food in this resort was the brick oven pizza over at the Royal side. I eat pizza once or twice a year, mainly because I'm a healthy eater and avid CrossFitter, but I wanted to feel like I'm getting my money's worth here, so I ate from that pizza daily. There is one exceptional restaurant, too: Veneto. We ate there on our second-to-last night, and couldn't wait to go back on our last night. A pity we didn't discover it before and had to resort to eating flavorless dishes. W were so excited to FINALLY eat food that wasn't overcooked, tasteless and/or repurposed from the lunch buffet, that we were prolific with our compliments to the waiter, and requested to meet the genius chef, Carlos. His first question to us was, "how were the flavors'"--a question that further proved his passion and his genius to creating intricately flavoured dishes out of basic ingredients. The desserts at Veneto were delicious, too, and were made with real chocolate and real cheese. The creme brulee, poached pears, cheesecake and more were yummy! We ordered seconds and stuffed our faces -- that's how thrilled we were to have had a delicious meal with real desserts. I told the chef that with this talent of creating something from little, he could easily open a five-star restaurant in NY. So, to wrap up this long-winded review: if you like the continental breakfasts at American hotels ("gross" comes to mind), or American fast-food, you'd be okay eating at this resort. In fact, you may love it so much that you'll feel obligated to counter this review. But if you know/love/cook good food, STAY AWAY until such time when management wisens up and decides to invest in good chefs like Carlos for the rest of the resort restaurants and better quality food to match the great vibe, cleanliness, nice beaches and overall great resort. Until then, I will not return. Shoutout to the great waiters--Neftali, Leon, Ricky, Alexis, Diego Ramirez and others (apologies for not remembering all your names)--and Ivon at the concierge. You guys rock, and I hope you are paid what you deserve. P.s. don't get trapped in the time-sucking, not-timeshare-but-definitely-timeshare presentation. Just say no. You're welcome. Attaching food pics from our last meal at Veneto. Bad lighting, but every dish was SO delicious!
GR Caribe by Solaris Pretty nice beachfront hotel Pros: 1. Smaller boutique style hotel. 2. Quick check in. We took a private airport transfer. 3. Great, friendly and accommodating staff 4. Decent food for an all-inclusive. I usually don’t like the food. 5. We had premium drinks like crown royal. I am not sure if this is typical or just because it was a slower time of the season. The sister hotel did not have this. 6. Very short walking distance to the sister hotel with free use of all-inclusive benefits. 7. Plenty of chairs on the beach. Although I think we were there during the low season 8. Great waves 9. Great HVAC in the second room we had. I have never been cold in a Cancun hotel room before. Cons: 1. Ocean was a little rocky. Not too bad though. Water shoes solve the problem. Bring them from home they are $25 in the gift shop. 2. The first room we had did not have good ac. We switched rooms the next day with no issues. 3. If you are curious about the sister hotel the difference is lower quality drinks but more food options. More kids and teenagers. GR Caribe does have kids but not as many. Overall a good hotel. On arrival we were given our ocean front room. The AC did not work very well to us. Were from Texas so we are hot all of the time. It was probably 78-80 degrees. The moved us to another ocean front room where the AC was great. It was actually cold in the room. We ate at the same restaurant every night but they had a different menu each night. I recommend ordering two entrees as they are kind of small. The lobby bar is open until 4 AM and the sister hotel has bars as well. The hotel looks like it is an older hotel but it is clean. The ocean front rooms do not have a lot of windows and the ones they have are smaller than I would like them to be but both rooms we had balconies.
"Introduction to Mexico and I will come back!"
This was my first time coming to Mexico and I loved the atmosphere in this resort. As soon as I arrived on 09-21-2017 the concierge asked if I was hungry and guided me to cafe solaris. They greeted me and made sure I had enough coffee lol! I loved the beach and the service at this resort and loved the night entertainment at Royal Solaris which is the hotel next door but is part of the same hotel. I loved hanging out here and I went out on my birthday to Coco Bongo I asked the staff at the front desk on how to get there that night and they gave me a map to show the bus driver. Turns out that it was a straight line so really easy to get there, I met someone special that night and we are still talking. Since I left Cancun I keep thinking about this place and how much I miss everything here. I miss listening to the waves at night and hanging out by the beautiful beach. I miss the climate and sunshine and the smell of the ocean. I will be back here soon! I stayed here 7 days but would stay here for 6 months! I will definitely come back!
I stayed here as an upgrade from Royal Solaris, and it was great! The thing about this hotel is that you have total access to everything on both hotels but the guess from the Royal Solaris (which is a bigger hotel) cant cross over to the GR side of the hotel . So when we wanted the crowd we would head over to the Royal and when we wanted privacy we would walk to the GR. Room was clean , pool was great and I can't talk enough about how awesome the staff was. We preferred breakfast at the GR because the Royal would usually be packed. Everything was awesome !!!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM