"Less than average experience"
Stayed at the Melia Coco beach resort during a 5 night stay. The check in process was lengthy and complicated. We were given $500 worth of resort coupons of which 200 was unused. It took several calls to the concierge to send someone to setup an additional bed. On site restaurants are less than average, and I have to say this is the first resort where there was a long line up for the breakfast buffet. Beach area is very rocky and muddy, best to use the pool. Evening entertainment is not exciting. Rooms are in need of upgrade.
"Terrible Customer Service!!!!!"
SO DISAPOINTED / INFURIATED WITH MELIA and the customer service or should I say lack of customer service!!!! Run, run far away from booking anywhere affiliated with this brand! I have been tirelesly trying to get help with a refund or transfer for our stay that is planned in a couple weeks in Puerto Rico which obviously wont happen due to natural disasters. I have gotten nothing but run around and terrible service. No one will talk to me and I have been told communications can only go through email. I have emailed numerous times and only recieved one resonse after 10 days saying nothing has been done. I have now called 7 TIMES!!!!! with the same I can not help you response. I ask to talke to managers and was told they are not allowed on the phone....this is absolutey ludicris and the worst customer service I have ever experienced!
"Great Stay at Melia Coco Beach"
Excellent stay at Melia Coco Beach. Our stay was shortened due to Hurricane Maria, but the staff were more than accommodating when we were there. Food, drinks, pool areas, restaurants all were great with great service. Would highly recommend the Level rooms. Well worth the extra cost. Beach and hotel scenery were beautiful as well.
Loved everything! Staff was great, room was perfect, food was great, beach and pool were perfect! Only suggestion would maybe be to add more activities, like putt putt, and to have the pools open later.
"Don't stay here the management is terrible and Piss Poor Morally!!"
They put us out with no where to go before Irma hit and they didn't care the second shift supervisor told me it wasn't here problem we checked in at 1 pm and they put us out at 6 pm same day it's an awful place the mangers are terrible they have no values when it comes to people they just didn't care about us we spent a lot of money for our vacation and they didn't refund us all
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 11:00 AM