"Room not clean/washcloths & towels not provied"
I was very disappointed that such a lovely place had no staff cleaning the rooms and refreshing the linen daily. The halls and stairways did not look clean (tile/grout). We paid for Red Level service but did not get any exceptional service. Got not service at all. I had to call every day to get wash cloths and towels!
"We will be BACK"
My husband and I stayed here for our Honeymoon. Puerto Rico is a beautiful place and the Hotel gave it that secluded feeling that is was perfect for us. We opted for the red level and the best part was the Breakfast. Housekeeping is Excellent in which Im still thinking about Ms. Carmen, lol. Overall the staff was very nice and pleasant and we can not wait to return
"Melia stay in May"
Not all-inclusive, very high cost for everything. The Melia rewards are a joke as you are not allowed to use as you wish but given coupons for only certain restaurants and bars, only small amounts can be used for food or drinks, they want you to upgrade and spend more money to actual be able to use the rewards coupons. No nightly entertainment only weekend. Hotel is taken care of and ground staff very nice. Over charged and paid more for room per night by booking early, when we got there online price was lower and they would not match the price, over charged for breakfast again wouldn't adjust. they nickel and dime you for everything and wouldn't even give bucket of ice at pool you had to upgrade to reserved area to get ice. Only nice part was during week no one was there and you had pool and beach area all to yourself, by Friday it's packed and can't find a chair. Restaurants alternate nights open so not much to choose from and there is no where to walk to shops or for night life, unless you again pay their high cost for van or have taxi take you somewhere. If you rent a car anywhere other than their onsite Avis dealer you will pay to park daily as well. Oh yeah and you will get two free water bottles in your room when you arrive for entire stay, rest of the time you have to pay for it.
"Barely worth the extra money"
Beautiful hotel and property. Check-in clerk was very nice. Room (we paid $75/night more for beach front) was spacious with a nice view. We had to call them to unclog the sink. The bed was not very comfortable. Food was not very good at the Tempo and waiter didn't much care. No assistance with luggage when leaving - we called 3 times, waited 40 minutes with no response. Manager blew us off when we mentioned it. Probably wont be back.
"Nice Place Terrible Service"
From the moment we checked in we were less than thrilled with the experience here. The young man who checked us in had no idea what he was doing, everything he did or question I asked he had to go consult someone else. We had two rooms, he did not check them in together, but rather two completely separate transactions, so it took twice as long. We were upgraded to the Red Level, I asked him what that meant, he had no idea, had to go ask. Our flight had gotten in at noon so by the time we got checked in we were quite hungry. Went to eat at the Wet Grill by the pool, what a mistake. They were obviously busy so we waited by the entrance where the menus were. Stood there for over 30 minutes and not a single person acknowledged our presence, just walked right by wouldn't make eye contact, nothing. Finally got a table, took another 30 minutes to get our drinks which were completely watered down by the time we got them as they had been sitting on the bar, ice melting waiting for the staff to come pick them up. Food was another 45 minutes, but my husband's meal didn't come out till 15 minutes later. All of this with not one apology, comment or concern what-so-ever from the staff. Made reservations for dinner at the Asian restaurant, got there 10-15 minutes early for our reservation and were told the table wasn't ready, when we asked how long she said she didn't know. When we pushed for an answer she said maybe an hour to an hour and a half...SERIOUSLY' why bother with reservations'!' She said the tables take a long time to turn. Well, if you know they take a long time to turn then you should take reservations accordingly! Other than breakfast the meals on property and the service at all the bars and dining facilities was AWFUL and not one person there seemed to care. I will say that the rooms were very nice and the housekeeping staff was helpful. Also the concierge and the transportation team out front were great. Bottom line....if part of your vacation get-away plan to an all inclusive involves eating or drinking here, pick another place!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 11:00 AM