"Fantastic time at Gran Porto"
This was our first time in Playa del Carmen but the 2 friends we went with have stayed at Gran Porto before. We stayed June 10-17th and has a great time. Check in was a breeze. Front desk staff couldn't have been more pleasant. Our room were adjoining with a connecting door (we never opened it). Pool event staff Carlos, Manuel and Cesar were great at keeping everyone active with water aerobics, volleyball etc. Great personalities as well. Our drink server by the pool Suleima was the best. Always made sure we were taken care of. Such a great smile! For dinner I highly recommend Maria's Mexican restaurant. Waiter Marco was very attentive and cordial. The shining star of Marias is chef Nataly. She came out to talk to us and get to know us. She even invited us back a 2nd night stating she would make special meals for us. Such a nice gesture and was well worth coming back. We dined there 3 nights. We definitely will be coming back in the near future,
I had the best vacation and such a good time with Carlos and cesar because they made me laugh and were so much fun. The hotel was great with such amazing food! They have pools and are right on the beach for when you want to go for a swim! With drinks of all kinds!
My vacation was amazing in the hotel. There was great service. Amazing facility. The beach was beautiful. Great entertainment and sports group with Carlos, cesar, Manuel. The food was also great. Great bartenders. Gym was fairly nice. All restraints had great service and I highly recommend the Italian one.
"Family vacations "
We have been to Cozumel and Cancun but we definitely loved playa Del carmen the most. Gran Porto hotel is really close to the main streets with all the shopping malls and clubs and bars. So you never get bored . And even less with the entertainment staff led by Cesar and Carlos . They are too much fun even on the rainy days!! Highly recommended.
"Gran Porto is the best!"
We just came back from our honeymoon at the Gran Porto and it was perfect! The resort is amazing! From the moment we walked in the door we knew we made the right choice, especially after dropping four people off at different resorts along the way from the airport. The area around the resort seems to me to be really the only area I'd want to be in as far as this part of Mexico. Brenda checked us in when we got there and was so nice and made us feel like we belonged there. We stayed in an ocean front walkout suite, by far one of the nicest rooms I've ever stayed in. All the staff at the resort were so nice and would help you anyway they possibly can, and if they can't, they'll find someone who can. The whole 6 days was Paradise. The food was great, even the buffet was good (which in my opinion usually isn't the case at all inclusive with buffets) We didn't get to the Italian restaurant bc we forgot to make reservations in time but everywhere else was great! We treated better than I've ever been treated anywhere. Jose one of the waiters at the pool was tremendous. He would come find us at the pool and or beach with cold drinks already in hand and deliver us lunch that he recommended, Spot on every time! The Gran Porto club I would have never ordered but he told us we'd like it and I'm now drooling just thinking about it. At night we spent a lot of time in the lobby bar. Jesus was simply the best. The waiter Jesus, we met night 2 and from then on we made sure to go back each night. Maybe one of the hardest working people that I met there. My glass was never more than half empty before he was behind asking me if I wanted another. Always made sure we were comfortable and happy, even would come and wipe the condensation off of our table and little things like that, unbelievable! By the end of our trip he felt like more our friend than our server which is exactly the feeling I look for. We had access to the resort across the street "the Royal" which is an adults only resort and we didn't even step in the door. We were so content with Gran Porto we didn't see the need to. There weren't many kids at our resort until maybe our last night and we enjoyed the laid back family atmosphere and doing activities like playing volleyball with Carlos and the sports/entertainment team during the day. The other guests at the resort were all so happy and down to earth, met some really great people during our stay. Overall AWESOME experience, only regret is that for some reason I thought 5 nights would be enough time. I can not wait to return to this resort! Already trying to plan the next trip!
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM