of TripAdvisor Travelers recommend this hotel
Excellent customer service. Friendly helpful staff. Generous breakfast buffet. Clean tidy room. Central location with many sights within easy walking distance. Would recommend the Grand Emperor Hotel to anyone staying in Macau.
Room is big and clean. Front desk staff Nicole Weng and Jenny Zhao is very friendly and helpful. F&B staff at Level 9 is attentive. Hotel is within walking distance to tourist attractions and nice food. A shopping mall beside hotel.
"All the unfriendly staff"
Although the upgrade benefits were clearly included, we had the discomfort we had to talk to. Didn't they want to do it' There is no swimming pool compared to the price, and it is not a good breakfast. The airport sand service was good.
Had an amazing visit to the hotel, it is very modern and clean. It is a true luxury hotel and owned by the legendary Jackie Chan. It is centrally located and would love to stay on my next visit to Macau.
Hotel services and room were above expectation. Though part of the hotel was affected by the typhoon, the hotel ensure that the guests were not inconvenience. We truly enjoyed our stay with the hotel.
Credit cards accepted by the hotel: Visa - MasterCard - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM