"Great location and great hotel experience!"
Staff was superb, food and service in hotel bar and restaurant was five star quality. Very convenient to other restaurants and shopping and 2 minute walk to MARTA. Great overall experience and will continue to make it my hotel of choice in the Buckhead area.
"Hotel that needs major make over"
I've stayed at this hotel multiple times over 8+ years but not for the last few years. The hotel room was dirty including finding a syringe on the floor during check in, and moldy smell. The room service was 30+ minutes late. The front desk tried but the room was run down, and quality control lacking. There are many other hotels in Buckhead area so avoid this hotel until the renovate.
I travel a lot for conferences and have stayed at a lot of Hyatts and other similar class of hotels and this Hyatt is probably one of the most comfortable, cleanest, and excellent experiences I have had. From the immaculate and spacious room to the friendly hotel staff, it was an excellent experience. And in walking distance to restaurants and shops.
"Good service recovery"
We spent 3 nights here to celebrate a birthday. The lobby and public areas are beautiful. The rooms looks like they could stand to be updated. They gave us a handicapped room, which we didn’t love but it wasn’t the end of the world. We went down to the bar for a drink and some dinner since we had just flown in and were starving. Well the food took forever. However, without us saying anything, the Manager, Marko, came over, apologized and comped our food. Plus when he heard we were celebrating a birthday, he had Cava and chocolate covered strawberries sent to the room (the next day) which was a wonderful surprise. We would stay again. Good service trumps an updated room.
"Excellence in Service and Friendly staff"
I had a really good stay here rooms were nice and clean and kept at the right temperature. Room was quite. The staff including the on duty managers were very courteous and took time to speak with me. I am not an elite member but I was treated much the same. I am coming back here for sure.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM