Excellent service and great locationComment of C. David , Australia the 2015-09-14
"Oh what a stay "
Again this hotel constantly exceeds expectations in a very nice and Asian way: very subtle but with wonderful friendliness. In the middle of shopping near to malls. But: definitely ensure you go to the spa - it’s AMAZING !!!!
We were here for two days before going to Hua Hin as part of a Luxury Escape deal. It is a very high class hotel and in the middle of the high end shops. The service was outstanding wherever you are in the hotel. The rooms are spacious with a good seating area looking out of the window. Has a great pool too.
"Great Hotel In The Heart Of The City"
After our trip to Hua Hin, we stayed here for one night before we fly back to Sydney. Hotel location is great, within the shopping area and many restaurants and food court around plus walking distance to train stations. I was so impressed with the high ceiling lobby as you are entering a palace. Room is nice and i love the layout design of the bathroom. When it comes to staff interaction I would like to highlight the service provided by Breeze. From the moment we arrived in Grand Hyatt Erawan (we availed the shuttle van service of Hyatt Regency Hua Hin), Breeze provided a flawless meet and greet immediately as we get off from our van. She escorted us to the reception and make sure that everything is fine as she organised our bags from the van. On the day of our departure, she saw us waiting infront of the Concierge desk and she approached us to ask if we need assistance. She organized our bags and arranged our taxi to the aiport, she was there to ensure that taxi driver will collect only the correct fixed fare from us and she handed to me a small card with the details of the taxi and number to contact in case of any complaints about the taxi service. We really appreciated her assistance and for that I would like to say thank you again to Breeze for providing excellent customer service despite the hotel is really busy.
"Grand Hyatt Bangkok"
Excellent hotel with a huge Victorian style lobby. Rooms though a bit small were modern and plenty of cupboard space and amenities. Huge outdoor pool and HOT jacuzzi. Excellent and friendly staff and service. Breakfast buffet had a huge variety of food. Would definitely visit again.
Always a special moment to have breakfast on the 17th Floor Lounge where the customer care and service are second to none. K Mon and her team do and excellent job of remembering my preferences and always go that extra step to make my stay a special one.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM