Excellent service and great locationComment of C. David , Australia the 2015-09-14
"Excellent leisure BKK family trip"
This is a family leisure trip in Thailand . I would like to write a commendation and service appreciation to your Guest Relationship Manager , Ms Chinkan Ratinan ( Palmy ). This is my daughter's ( Wincy ) first trip in Thailand and also her graduation trip. I contacted Palmy in advance to arrange a surprise for Wincy, Palmy arranged a cheese cake and put a lovely chocolate university graduation hat on the top of cheese cake. She also stick "CONGRATS WINCY " on the wall. Palmy also offer SPA discount and late check out at 4 pm. Palmy guided us to the room and Wincy was surprised by our special arrangement . Palmy had really done a good job. She is attentive , professional and approachable The hotel is close access to the BTS Train system and only a walk distance via the skybridge to nearby shopping malls - Central World , Siam Paragon and Siam Square . The Hotel room is comfortable , clean and tidy , it's a bit congested when we add extra bed for Wincy ( comparatively small in Thai ) . Good pool side and gym room is well equipped with advanced technology, there is a personal coach to every hotel guest. The SPA is so relaxing and with excellent range of treatment. The sauna and hot water jacuzzi bath are also pleasant In the Lower Lobby, you can find a bakery shop , SPASSO with live band after 10 pm and delicious noodles in You and Me. We just knew that it also provide shuttle bus to Hua Hin Hyatt Regency when we check out . We really enjoy this remarkable leisure trip . We will be back to Grand Hyatt Erawan for sure.
Luxurious accomadodation in central Bangkok. A delightful hotel with all amentities to please the most discerning traveller. Close to train and shops. Very comfortable with great service and excellent food for both breakfast and dinner
"Real Thai hospitality"
Grand Hyatt Bangkok remarked one of the best stay in my life. Knowledgeable staff were very friendly. I also enjoyed their newly-launched Osimo massage chair room for a meditation. This is the hotel I need to stay for future trips.
"Very friendly staff"
Love this hotel. Always heard good stuff about it. I am globalist and my room was upgraded to spa cottage at check in. A very pleasant surprise. Love the staff there. The location of hotel is also very convenient. Highly recommended.
"Front desk service not as friendly as I thought"
I stayed for 6 nights, they didn't refill my complimentary coffee and tea everyday. 2 days skipped. And when I was checked in my room, the front desk missing her smile , not as friendly as I thought .
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM