of TripAdvisor Travelers recommend this hotel
"Exceeded expectation! Excellent stay"
I stayed on 14-15 Oct to watch the dancing water (which by the way is an amazing show). Unfortunately typhoon CAT 8 hit. I must say the hotel managed the disaster extremely well. I have to mention the service by concierge staffs were beyond excellent. Particularly Ms Carmen Lau and Ms Edith. Despite the chaos caused by typhoon, they were extremely calm, organized and attended to my request in great detail. I was due to fly off on 15th evening but all transport were halted due to typhoon. Edith called up my room a few times just to update me the status (i am sure there were many guests she had to deal with at the same time). Ms Carmen even went on to call up the airlines for me to check my flight status and updated me promptly. I am just so very amazed by how organized and efficient the team are in time of disaster. While we were there, we were pampered by the warm service by Richard in the lobby lounge. The fusion band at night was my favourite part of the stay.
Services of the hotel are great from checkin staff to its club lounge. Food in club lounge is wonderful, better than most restaurants in Macau. Be aware this is the hotel mainly serve for the visitors to its Casino rather than a business Hotel. However, club lounge staff are very knowledgeable about the city and is able to make all kind of reservations on your behalf. I enjoyed my many stays in Hyatt and a gentalmen named Randy from Malaysia is most proactive to support all you need in Macau. Hotel is easy to access from airport and ferry station by Hotel transportations since Macau taxi is the worst in Asia (hard to find and over charge if you are not a local, plus services is on their mercy altitudes). Hotel transportation is a much better choices.
We had a wonderful vacation in Grand Hyatt Macau. Best location, Spacious and comfortable rooms, very clean, we had a fountain view which is amazing. The staff are nice and very kind, highly recommend on Grand Hyatt Macau.
"Best hotel staff"
Ms. Tina Yu welcomed us with great hospitality!!!! Bar none the best in the world!!! Ms. Tina welcome us with flowers and cake as we are celebrating our birthdays and anniversary! Then, she made sure that we are taken cared of at the restaurant we booked in the hotel! She is just everywhere where we were.... Unbelievable service!
We were here for celebration. Every staffs was so helpful. Receptionist Sharon was very friendly assisting us to do the check in, early check in and upgrade was arranged. Thanks to the room service team for sending us the cake and flowers. We loved it. Angel from the reception was so nice making sure our stay was great and walked us to the taxi stand when we were leaving. The only thing disappointed us was the meal we had in the Peking Restaurant on the lobby floor. The staffs there was so different from the ones work in the hotel. They talk impolitely, also they talk loudly to each other. The food was not as good as before. The restaurant is playing some canton pop music which did not match the atmosphere at all. I just felt like I entered a random local chinese restaurant.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM