El hotel tiene un muy buen servicio y la atención de su gente es muy buena. Lo único que tengo que reclamar es que la PILETA/PISCINA NO TIENE CLIMATIZACIÓN y con una temperatura exterior de 30ºC no es muy confortable.Comment of M. Maximiliano , Argentina the 2014-11-10
"Hotel under renovation"
The Grans Hyatt in Santiago has been during several month under CONSTANT renovation and construction. Workers are noisy. Hotel rents out rooms on floor were active renovation of other guest rooms is in process. This is disturbing. Until these renovations are not completed, I would NOT recommend use of this hotel.
Outstanding hotel in every way with incredible views of the city and the Andes Mountains. Well equipped rooms and baths, as wonderfully soft beds. I stayed in a king sized bed, and it was one of the best experiences of my life. Baths are just as marvelous. My ceiling to floor window when opened gave me a majestic look at the Andes Mountains. What else can I say' One of my favorite hotels in the world. BTW, the Front Desk staff was accommodating, courteous, caring and very sympathetic to a tired traveler such as myself.
"Great Location for Business"
The Hotel is located close to Parque Araucano which is nice to take a walk. also close to great restaurants and bars. also depending on the conditions of the day, you should be able to see the Andes and their snow cones. a magnificent view to wake up to. great location, people, and price.
"Housekeeping robbed my wallet "
Horrible. Housekeeping robbed the cash inside my wallet that was in my room while cleaning. Management started an investigation and checked security cameras. So three days later, they returned me the money I had in cash inside my wallet with was 100 dollars. Great but I will never return again. Lost all trust.
"Dear 'old' friend ... now not more"
Since 2010 every time I come to Chile I use to stay in this great hotel. Since the first time I have been in I got in love with the garden that surrounds the swimming pool and with the atmosphere you live in. I always had good experience enjoying all my stays. Good quality staff. Now under renewing ... it was time. The rooms were a bit dated even comfortable. The renewed rooms are of top standard. Fantastic location in Las Condes, just few steps away from Parque Arauco. Come here and enjoy.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM