"Great comfort and attitude of the staff"
I was on business on Hotel Santiago and I was able to enjoy a very comfortable stay. The staff was always helpful and kind. The outside pool is very beautiful so you can spend the time resting or swimming. The SPA services are attractive but quite expensive.
The bets location in Santiago a great hotel . Very good restaurants within their facilities.With a huge and wonderful garden and pool inside.The pieces are very well known and spacious they Havre a beautiful view of the Andes mountain range
"Worst Check Out Ever"
I stayed at the hotel three nights before an Antarctica trip. The general stay was OK - room was fine, food adequate (but not great) and service good. However the check out was the worst ever - and I have travelled quite a bit. The clerk could not give one bill with charges and credits (part of the bill was paid by the tour company). I was not alone - and the lines at check out quickly became long and the experience quite unpleasant. The bill finally was charged to my AMEX account over a month later - and I still do not understand what is in it. I had stayed in the hotel years before when it was the Hyatt and had no such problems. Not sure what is happening with the Mandarin ownership - but it is not headed in the right direction. There are better hotels in Santiago.
I knew that parts of the hotel were being refurbished, and that the branding had not yet changed to Mandarin Oriental. But I did expect that the service standards I had so much enjoyed at their properties in Tokyo (2016) and Las Vegas (2015) would have been installed. In some respects they have, e.g., laundry and room service, but in many other respects they have not, e.g., housekeeping, reception, spa. The hotel still has the feel of a four-star Hyatt property not a five-star Mandarin Oriental. In addition, much more than the rooms need upgrading. the hotel is visibly tired. One day this will be a Mandarin Oriental, but not for a while.
This is a beautiful hotel. The staff was professional and friendly. It is within walking distance to the mall and restaurants. They were remodeling the hotel but this didn’t interfere with our stay. I would definitely stay here again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM