Nestled in the exclusive Midtown area, Grand Hyatt New York is within easy access of many of the city's hotspots, including shopping centres, theatres and spas, all just minutes away from the hotel by foot or subway.
Love this hotel.Comment of B. Patricia , United States the 2016-01-15
The Grand Hyatt is a great hotel in the perfect location for Manhattan business and fun. Prestigia's price beat all the competition so this was a no-brainer.Comment of W. James , United States the 2016-01-07
Pleasant stay!Comment of R. Sonia E. , United States the 2016-01-04
Lage, Lage, Lage.Comment of A. Till , Germany the 2016-01-02
We stayed durning the snow storm. The employees were amazing!Comment of W. Sandi , United States the 2016-01-02
Die Lage neben der Grand Central Station ist perfekt. Das Essen halt wie in Amerika so ueblich. Dies bedeutet Mc Donald's ist nicht wirklich schlechter nur günstiger. Wer das mag kann auch mehr ausgeben z. B. im Grand Hyatt Restaurant. Es gibt sicherlich preisgünstigere Alternativen aber die Lage ist halt perfekt. Das Zimmer und die Sauberkeit war ok. Wenn man allerdings deutsche Hotel Standards anwendet gaebe es sicher die Eine oder Andere Sache zu kritisieren. Ich wuerde dieses Hotel aber wieder buchen.Comment of R. KARL-HEINRICH , Switzerland the 2015-07-17
The front office manager is fantastic!Comment of L. Gerald , United States the 2015-07-15
Loved it! Was greeted by a woman who upgraded us because we applied for hyatt gold club and checked in on yelp. She gave us tons of tips also! The Hyatt Gold Club breakfast is amazing and worth the extra money eapecially if you have your whole family with you.Comment of W. Taylor , United States the 2015-07-13
It was a very quick turn around for me, perhaps 12 hours or so and most of the time was spent either in Time Square or sleeping. But my experience was great in the hotel, almost made me wish I had a little more time in town. I had a good sit down in the bar for about an hour before I headed upstairs to sleep. The only thing I would recommend is remind the bar staff to provide receipt copies for us business travelers ;)Comment of S. Karl , United States the 2015-05-13
Zimmer im Grand Club lohnen sich. Aufmerksamer Service dort. Lage im Grand Central ist TOP! Hotel würden wir jederzeit wieder wählenComment of A. Guido , Germany the 2015-03-02
Initially we were given a noisy room but we were moved and the room was lovely - bathroom a little on the small side but overall great experience!Comment of S. Umberto , Australia the 2015-02-28
Location to grand central station.Comment of R. Ian , Australia the 2015-02-03
Clean, large room for New York, friendly staff, great location!Comment of H. Sonja , United States the 2015-01-21
Es la segunda vez que estoy en este hotel, es un buen hotel con una situación privilegiada, la estación de metro al lado y situado muy cerca de practicamente todos los lugares que visitamos los turistas, muy cerca tambien de los mejores restaurantes españoles (Toledo, Alcala y Solera) todos muy buenos pero me gusto especialmente el restaurante Alcala en la calle 44Comment of R. MERCEDES , Spain the 2015-01-19
Great place to stay. Very nice and clean only downside is the parking very expensive..Comment of N. PIERRE , United States the 2014-07-29
I didn't eat in the hotel, so I can't comment on the food, but the Deli in the Lobby that sells everything from coffee, candy, bananas, other food items and even wine is very handy. Ik have stayed here before and having the hotel on top of Grand Central Station is great. The people who run the hotel are extremely friendly and very nice.Comment of A. Rita , United States the 2014-01-10
I am a platinum member and stay at this hotel all the time and continue to be disappointed. The only good thing about this hotel is its location. Some of the rooms are a good size and generally decent. The bathrooms have scope for improvement. Cleanliness is some times an issue especially when it comes to bathrooms. Basic in room amenities are also non existent and what is offered is fairly sub-standard. Customer service... doesn't exist... period! Hyatt should send the Grand Hyatt staff to experience the customer experience at the other properties as the Grand Hyatt is a real exception when it comes to service. Very poor indeed.
"Grand Hyatt at NY"
Goo dcenteal location. No swimming pool. Room cleanliness is below expectations. Housekeeping to provide basics such as coffee and Sugar watchers never came. We stayed for 8 days and finally gave up after 3 days
"Great Location, big rooms."
This property is in a great location next door to Grand Central Terminal, which provides you access to anywhere via train and subway. The snack bar is open 24 hours and has a good selection of snacks, drinks and hot food. The room is large by New York standards. Staff is helpful and attentive. The Hyatt Club is clean and spacious with a nice variety of snacks, and a large outdoor balcony with plenty of seating.
"Great location. Adequate but not luxurious."
Spent one night here after a travel nightmare unexpectedly left me stuck in midtown Manhattan. Was able to get a reasonable rate online at the last minute. Check-in at 2 am when I arrived was okay - 2 groups ahead of me and only 1 front desk attendant and so I ended up waiting 15 minutes. No free amenities offered (such as wi-fi) despite being a Hyatt Gold member. Room was small but adequate and clean. Bathroom was very small. Shower was claustrophobically small and drain was filthy and hot/cold markings were incorrect on shower knob. Shower pipes made loud knocking noises all night long. Street noise minimal (21st floor) but hotel corridor noise was loud in room. Furnishings and carpet showed lots of wear and tear. Hotel lobby was crowded and impersonal. Main plus to this hotel was the ease of access to Grand Central Station (didn't even have to go outside). Would only stay here again if I was absolutely forced to - never for a vacation.
"Not as expected.."
Our recent stay at the Grand Hyatt in New York was met with mixed expectations. Entering the hotel , one is not disappointed with the waterfall and sculptures. Staff is friendly and courteous. Our disapointment came with the room..the size and the noise factor. The bathroom is quite small and needs some repair work. Nothing major, but at a regular rate of over $450 U.S./night, one would expect near perfection. Dont' know that I would stay there again or recommend the hotel to friends.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM