of TripAdvisor Travelers recommend this hotel
I stayed at the Grand Lapa for 3 nights recently- it is a mixed bag overall so I gave it 3 stars - could have been 4 with some goodwill of the staff. The hotel is currently under renovation and rightfully so - the rooms are not uncomfortable but dated - not what you would expect at such a place. Bath with old faucets, no hand shower - not enough. Furniture could be renewed too. There is a small balcony with a nice view of the resort- alas the door is locked... For the room alone I would rate it 2 to 3 stars - but the score is brought up by an excellent Spa / Resort with an outside pool with warm water, waterfalls, jacuzzi, etc. an excellent gym too and friendly staff. On the other hand, the hotel guest experience brought the score back crashing down. I arrived in the evening (8pm) and had preordered a non smoking room with king bed. On arrival, I was told they can either offer a room with twin beds or a room with king bed but no minibar. I picked the 2nd. I was surprised on getting into the room that it was actually a suite - it had a connected living room (with minibar...) and more - but my satisfaction was short lived as 10 minutes later an attendant arrived and locked the living room off (thats why there was no minibar). In most high class hotels in the world, the more customer friendly action would have been to say "we don't have the type of room you reserved so we upgraded you to a suite" - the shut off living room remained empty for 3 days... Before checking out, I asked for a late check-out. I was politely refused under the pretext that the hotel is fully booked - highly unlikely on a Sunday afternoon in Macau. They could at least have offered an hour extra which is customary. Can't say anything about the breakfast as I didn't have one. Overall - not a bad hotel- but a renovation and more attention to pleasing customers could go a long way to improving this hotel.
"Would be a pleasant stay if not for the typhoon."
I stayed 2 nights after some business in Hong Kong. I chose this hotel after checking some reviews and the pool that looked attractive. I did some sight seeings and enjoyed the pool on Friday and Saturday. The Thai food restaurant NAAM was very delicious. My flight back home from Hong Kong was on Sunday so I had purchased in advance the ferry for Sunday at 10:00. However due to typhoon all the transportations on Sunday around 9:00 was stopped. I could not take the ferry and also missed the flight back home. I truly blame myself for not checking the weather information in advance and look for alternate solution. Many people in similar situation just stayed at the lobby all day waiting for the government lower the alert so the public transportation would operate again. Everybody was bored and had nothing to do inside the hotel. The concierge team were very friendly and they did what they could to help providing information. At the evening the hotel served complimentary tea and cakes. However, from similar experiences I had in the past in other hotels, the hotel could be more efficient and kind providing updated information to all guests and not making each one going to the reception counter seeking information. Also, they could provide some entertainment inside the hotel for the guests that already checked out and could not go out. Not even a special discount in the restaurant. The typhoon alert was released at 21:00. The last shuttle from hotel to the terminal was scheduled at 18:30 and the hotel said that the only option would be taxi and they cannot provide any extra shuttle. So you imagine the long line and waiting that would be to get a taxi. Even that the wind was still pretty strong, I decided to walk to the terminal to try to get the earliest ferry to take me back to Hong Kong. It was a long long long day.
"Elegance is far better then glitzy"
The Grand Lapa is literally 6 minutes from the Outer Harbour ferry terminal and right next door to the Sands. For proximity to the Historic Centre it is a comfortable 20 minute walk. Grand Lapa guests are able to use the free shuttle buses operated by the Sands to access the hotels on the Cotai strip. The room we had was - comfortable and well equipped. The hotel has a pool, a gym, a jacuzzi, a sauna, and steam room all of which are free to use by hotel guests and all of which have staff on hand to help. Spa treatments are available for a cost. . The reception staff were warm and courteous and we were treated to a free upgrade due to renovations being done at the hotel which at the time of booking we knew about so the gesture was a very nice touch. The renovations were done during the day (when we were out anyway) so were in no way intrusive or disruptive. I visited the Venetian and the Parisan on the Cotai Strip and yes they are glitzy and impressive in size but actually in life sometimes less is more and the Grand Lapa's simple elegance actually gives rise to a more enjoyable time. If I found myself in Macau again - I will stay at the Grand Lapa. The location of the Grand Lapa is by far better than being on the Cotai Strip because one is able to access local restaurants etc by foot - there is no need to get transport. It is worth noting that local restaurants are far cheaper than those you will find in the big casino hotels and of course the sign of a good restaurant is to eat where the locals eat.
Friendly and Helpful staff. Was notified of the noise made by construction change being done. Would definitely come back to check out the new restaurant plus store. Spacious room with great facilities. Unlimited Wi-Fi
This is the address again for our trip to Macau, this time for a reunion with our relatives. The hotel is still on renovation and we love their new rooms, also we missed dining pur breakfasts in their CVB which still under renovation. Staffs were excellent, cant really find any fault with their passionate and enthusiastic guest services! Our relatives were equally impressed and oh yes, we spent lots of quality time by the pool, stunning facilities with free use of jacuzzi, steam room, sauna and a gymnasium. We missed dining in their NaaM Thai restaurant, heard their food are authentically yummy!
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 12:00 PM