of TripAdvisor Travelers recommend this hotel
"Vacations At the Grand Oasis"
Well the very 1st day we checked in and when we got to the room the back door was not able to close properly, maintenance came out and they looked at it, they couldn't fix it and they put us in another room, well the other room had a pretty bad smell to it, however since we weren't planning to stay at the room all day we didn't complain anymore. Well the next day the lights went out, I was in the shower with no electricity..they came out to fix it pretty fast. The following day the lights went out again (2nd time) it took them 15 mins for them to come out and fix them again. Nayeli at the front desk had a great attitude and customer service. Manuel at the bar is awesome, he was smiling all the time, great customer service as well. The rest of the staff was cool overall.
So, we arrive to this hotel where there are large leaks in the lobby as we checkin, the food is terrible, and the service was subpar. They charge 175 pesos, or ~ $13 CAD for room service and the food was awful. The only good restaurant was MOONLIGHT. On the bright side, they do appear to be gay friendly, as there were a lot of gay couples and gay staff present.
"Paradise has gotten even better"
I spent weeks leading up to my vacation reading TripAdvisor reviews and grew concerned for many reasons. I was concerned about lengthy check-ins, leaks, not being able to get into restaurants, dirty pools, disrepair of the building, air conditioning not working, and bad service. Reading those reviews was a waste of time. Staying at the Oasis Sens was the best decision I could have made. To provide some background: my wife and I are in our early 40’s with no kids. We want relaxation, options for activities/entertainment, good food and drink, and no kids. We stayed at the Sens 3 years ago and loved it, but worried based on reviews that things declined. For the past two years, we stayed at the Hyatt Zilara. Zilara is ranked #6, and based on my recent stay at the Oasis Sens, I liked the Sens much more. The Sens has the perfect balance of relaxation, activities, superior service, food and drink. CHECK-IN: We arrived at the Sens at noon on Sunday August 6th. The lobby was spotless, and has an aura of calm. You may read that and think I’m crazy, but walk through their lobby and you will know exactly what I mean. It is clean, serene, has dark, rich materials, and has cool music. We knew that check-in was not until 3:00, so we packed beachwear, sunscreen and sandals in our carry-ons. The VIP concierge offered us a drink from the bar, introduced us to Valentina (the hotel concierge), got us set up with a map, our bracelets, and pointed us to an area where we can change. We were off to enjoy the beach within 15 minutes of arriving at the Sens. We were told to return at 3:00 for our room keys. BEACH: The beach is gorgeous. It is the brightest blue water and the whitest sand. One day we saw whale sharks 200 meters off the beach. They are amazing, huge, harmless creatures. There was a tropical storm off the coast when we arrived, so I brought a Beater board and surfed from noon until the room was ready. The beach has waves about 50% of the time, so if you ride waves, bring a board. The VIP area of the beach has bali beds to use and the wait staff bring food and drink right to your bali bed. There are also chairs, a bar, and umbrellas for non-vip guests. ROOM: We were given a Sian Kaan level room. When we opened the door, we felt like the luckiest people on the planet. The room was enormous, modern, and beautiful. We had a 52” flatscreen tv, a frosted glass enclosed shower, four large closets and plenty of dresser space, a glass bathroom scale, L’Occitane bath products, robes, a straw sun-hat (which I wore almost every day), an ipod docking station, a mini fridge with beer, soda, water, chips and chocolate bars, a plate of chocolate covered strawberries and a bottle of champagne. If that wasn’t enough, we looked outside and had a deck that seemed to extend the length of the hotel. It had two lounge chairs, a private hot tub, and unobstructed views of the beach. AIR CONDITIONING: Our room was not very cold. It was comfortable. People confuse air conditioning with refrigeration. Expect air conditioning to create a differential of about 15 degrees between the outside air and the inside air, as well as reduce humidity. Our air conditioning was just fine. If you expect more than a 15 degree temperature drop, you are talking about refrigeration. If you check in to your room and are not comfortable, close the blinds and run the AC system and it will make a noticeable impact. But allowing the hot sun to pour into a room that you are trying to keep cold is not the path to success. I had no issues with my air conditioning. If I need the room colder, I close my blinds. It was that simple. ACTIVITIES: One reason I chose a place other than Hyatt Zilara is that things get really dull really early at Zilara. That is not the case at Oasis Sens. There are activities throughout the day and in the evening at Sens. There are games, classes, crafts, dancers, foam parties, bingo, beer pong, bands, performers, and karaoke night. Yes, I saved the best for last…I love a good karaoke night and the Sens had it. And, if you are looking for more activities, hop on a shuttle or rent their smart car and drive over to their sister resort, the Grand Oasis Cancun. We did that several nights to see some of their large scale shows. Staying at the Sens can give you access to the Grand Oasis too, so take advantage of it. ADULTS ONLY: There are topless optional sections at the pool area, but nobody ever went topless the 7 days we were there. I also didn’t see any overt sexual behavior from any of the guests. I saw adults enjoying their vacations. There are many straight couples and gay couples enjoying their vacations just as they would at any other resort. The only feature to identify this as an "adults-only resort" is that there are no kids, and that is kind of nice. DRINKS: When I stayed at the Sens 3 years ago, I had a great time, but I commented in my review that the hotel needed a martini bar, or offer martinis since this is an adult atmosphere and martinis are kind of an adult drink. I also suggested they replace their sour mix and simple syrup to one that doesn’t have a bad aftertaste. I am happy to report that I can now enjoy a martini with dinner, and get a martini at any of their bars. I also noticed that their sour mix and simple syrup is perfect. So, everything I felt could be improved upon during my last visit was corrected. The drinks are all great, they have top shelf liquor for the VIP level, and I can enjoy a Tanqueray martini with my dinner. FOOD: Although our pictures may not reflect it, we love to eat. Half the reason we chose Sens was for their food and restaurants. We went to nearly every restaurant at Oasis Sens. Benezuza provided 21 different items on a fascinating menu. It is the only molecular gastronomy restaurant I have ever been to (except for Black Hole), and it is amazing. The food is part science, part art, and completely delicious. Eating at Benazuza is an event. The Black Hole is also an eating adventure. It is similar to Benezuza in that you will eat many courses and there are elements of molecular gastronomy. However, you are eating in complete darkness and you are being entertained, fed, and encouraged to figure out what you had just consumed before you are told what you had eaten. It takes your senses to a new level. We ate at Sakura Sunset and they arranged the timing of our dinner so that we can watch the sun set as we have pre-dinner drinks. It is a beautiful location overlooking the lagoon. Sakura has the best tuna tartare dish I had ever eaten. We each ordered two tuna tartares for our appetizers. The staff was wonderful and extremely courteous. We enjoyed the pizzas at the Moonlight restaurant. Service was a little slower at Moonlight, but it was not bad. Once they take your pizza order, you can go right to the salad bar and fill up on some fresh greens. The Box has quite possibly one of the greatest burgers I have ever eaten, and I am from Philly. We know burgers. I expected some sad looking burger. The burger from The Box was better than any I have eaten in Philadelphia. They also have antipasto options that were tasty. We went to Coba for breakfast several days and ordered huevos rancheros from the omlette station. The omlette guy was always quick with the order and the waiters in the area were really nice. If you want the best drinks, upgrade to VIP as the VIP bars are fully stocked with brand name alcohols. You want great gin, whiskey, tequila, vodka, rum, cognac, scotch or bourbon, it is all there. Just ask for what you want by name and the bartender is happy to oblige. During our stay, the Schillabar restaurant was closed. Since we had eaten at nearly all of the restaurants already, my wife asked the concierge if he could arrange for us to have a meal at one of the reservation restaurants at the Grand Oasis Cancun, and sure enough, Julian arranged it all. Our last night, we hopped in the Smart Car that we rented for the week and drove over to Grand Oasis and had a great meal at the White Box restaurant. We dined outside by the beach and enjoyed an expertly prepared 8-course meal. This is a perfect example where the concierge goes above and beyond to ensure guests are extremely happy with their vacation. We would have been fine eating at the Sens Mexican restaurant. But, we asked Julian if we can we try a restaurant at the Grand Oasis, and he arranged for us to eat at their nicest restaurant. The lesson here…rather than be disappointed about anything on your vacation, just ask the concierge if they can make your stay better. Each vacationer is responsible for their own happiness. It never hurts to ask if you can try something or visit another resort. The staff truly want you to enjoy your stay. SERVICE: I have never met harder working or nicer people. I read reviews that the pools are dirty and are never cleaned. I saw people cleaning the pool at all hours every day (I took pics of it). They are some of the most beautiful pools I have ever seen. I read in a review that they reuse plastic cups. These cups are thick, durable plastic that are sent through a dishwasher. They are not disposable plastic cups. Since glass and pools don’t play nice, they use thick plastic cups around the pool area. Those cups are high quality and are not disposable. The concierge (Julian) was always inquiring to ensure we had a reservation or if he can do anything to make our stay more enjoyable. He made us feel extremely special. Our room was cleaned daily and we had daily turndown service. The coffee and me and the bar staff were always attentive and quick to deliver our ordered drinks. If you want to know, we brought a few hundred dollars in tip money. We spent $35 - $50 a day on tips. Some money to the restaurant waiters, the bartenders, coffee shop folks, beach waitress, maids, bellhops, room service people, etc. Tipping is not required, but I feel creepy if I don’t tip, and I also want the staff to know that I appreciate good service. At the Black Hole and Benezuza you eat many courses and the waiters are always working hard changing out your plate, silverware, and refilling your waters and beverages. Some of the waitstaff at black hole sing, play instruments, and provide entertainment. I can’t justify not dropping a strong tip at those restaurants, or at any of the restaurants where I get great service. I never had bad service here and the people were terrific to us. We tipped accordingly. GYM: The hotel should eliminate their gym. It is not good. Heck, the gym is terrible. And, I love a good workout. So…what do I do' It was an easy fix. My wife and I went to the Grand Oasis in the morning and used their gym. They have a nice gym overlooking the ocean. It has complete sets of dumbells that go to 75 lbs. They have benches, treadmills, spin bikes, nautilus equipment, etc. So, if a gym is important to you, take the Cancun shuttle to the Grand Oasis. We used the smart car to go to the gym whenever we wanted. While we were there, we would go to their buffet for some breakfast. If you need a workout, just visit the Grand Oasis for the morning. You have access to it, so take advantage. LEAKS: We were there during a tropical storm. During the storm, there were a few leaks that were isolated to the check-in area and the staff was actively working their best to ensure that the leak was contained and that it didn’t impact guests. I saw no other leaks which is amazing considering there was a tropical storm. And we never experienced any power outage at all. What amazed me most was that the entertainment staff moved the planned outdoor activities inside so people could still participate in the fun inside despite the storm outside. If you are apprehensive about going to Oasis Sens, I hope this addresses many concerns and dispells several myths. If you have a trip to the Sens booked and worry from reading reviews…stop worrying. I stayed at the #6 rated hotel on TripAdvisor for the past two years, and the Sens was so much better. Special thanks to Valentina Biegun and Julian for their outstanding level of service. They were amazing.
Me and my partner had an amazing time here on our honeymoon, the rooms were clean and big with a lovely balcony and a view over the pool and beach. The staff were very friendly and accommodating. All the restaurants were all amazing top food, we only had to pay for extra for Benazuza and was shocked at the standard of food from the others without having to pay extra. I drank cocktails everyday by the pool and they were lovely. We had the most amazing time and we would highly recommend it here.
"Excellent Restaurants but ongoing Updates to Building were definitely due,"
The building has not been maintained and it shows. Upgrades and maintenance issues were getting done when we were there. The restaurants including the buffet are some of the best. Many award winning restaurants on site. Beach is very nice. The nightly entertainment was excellent. The foam party and pool activities were very fun. On Thursday, your stay gives you a free party on the bPirate ship.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM