of TripAdvisor Travelers recommend this hotel
"Restaurant reservations "
We arrived on Monday afternoon and received our room right away we did receive 2 beds in the room when I requested a king but we made it work. I had read reviews before going on this trip about how hard it was to get reservations for the fine dining and boy it was true. That same day we went to the concierge to book our fine dining reservations and were told they were booked up all the way through Thursday, mind you we arrived on Monday! Luckily for us we had tours the first 2 days. On Thursday morning we went Down to the concierge (word of advice be there as soon as they open) and were told that the only one available was Sakura sunset which I was happy about getting and we booked on the side the Romantic dinner by the beach (it's a must, pay the extra it's worth it) on Saturday which was the day we had booked for Sakura we received a note under our door saying they were closing Sakura for a private event. We went down to the concierge and the only thing that was available was The box which consist of just Tapas. We waited all day to eat and last thing we wanted to eat was tapas. We decided to go to moonlight no reservations needed still good food. The staff was great friendly except for the 2 gentlemen that ran the bar at the lobby you could tell they didn't enjoy being there. Eduardo was our waiter when we did our Romantic dinner by the beach he was excellent! Great service with a smile. The Entertainment at the hotel is good had lots of fun at the foam party be aware it's topless optional. The coffee and me spot is the place to go to get your morning picker upper. The buffet was delicious for breakfast. I was very disappointed with Muerde mucho restaurant definitely not authentic Mexican food. What I liked the most is that it's all adults only and that's what we were looking for when we were booking our trip. All in all we will be back to this place but hopefully next time we can enjoy their fine dining restaurants.
"Grand Oasis Sense"
We had a great time regardless of the bad reviews. Heres what was true about the reviews i read prior to coming to Grand Oasis. A lot of stairs. No matter where you went, there were stairs to climb, ha! Staff was very friendly and the buffet was always fresh. Be sure to keep a lot of bottle water with you, also check out The Black Hole restaurant.
"This hotel is actually a blood pressure test"
Great things about the hotel: The room was beautiful, the staff were extremely nice, the waves were amazing, the pools were beautiful, the food was fantastic. Awful things: 1) It took more than 2 hours to check in. Despite leaving 3 separate voice mails and an email for the hotel (and voice mails and emails for expedia), the hotel cancelled our reservation an then had us wait in line 3 separate times over the course of 2 hours to get an update on our reservation. Each time the front desk people pretended we hadn't already waited in line and hadn't already been up to the counter. Eventually they gave us a basement room (which they call the 2nd floor) amidst construction and painting. At least 15 other people also waited hours to check in for various sets of reasons. 2) We wanted a working safe and a hair dryer, however, when we called the front desk, the phone rang and rang and was never picked up. When we went to the lobby, there were long lines to check in and check out but no separate line for current guests. We gave up on the safe and the hair dryer. 3) You must make reservations for 3 of the restaurants with a woman in the lobby. You have to know what time she is there and what exactly to ask for. She tells some guests that everything is booked and others that there is space for them. That was crappy. Other restaurants require that you make reservations between 4 and 5 pm on the day that you would like the reservation. If you show up at the restaurant at 5:15 they will now allow you to make a reservation. No one gave us this information when we checked in or bothered to explain it to us when we requested reservations. 4) Prepare to chill out and wait in one line after another at this property. The rules that staff are required to follow at the front desk, the reservations desk, the restaurants and elsewhere were clearly developed with a lower volume of guests in mind. Despite more than a dozen empty tables, there was a 25 minute line for breakfast each day.
"Such a great vacation"
My friend and I stood here for 5 days and 4 nights May 15-20! First off the beach and pool were incredible! Drinks were delicious, try the Miami vice and the torrential Tea! There was always something to do, entertainers by the pool daily! Tons of food choices! I kept seeing people complain about not getting reservations but in reality you only need reservations for three of the restaurants' The lime grilled chicken at the Hippie Chic is a must try! We loved the salad bar and pasta at Moon light! Sushi bar and ice cream by the pool' We went downtown at night and had a blast! You can pay $30 and that includes open bar and a shuttle there! City bus brings you back for a $1! Our $1 equals 18 pesos! I have to give a special THANK YOU to Gina at the breakfast bar and also the manager that his name begins with a G! He was amazing! Thanks again!!!
We had a very good and relaxing holiday , met a lot of nice people from all over the world and made some very good friendships.there was good entertainment and food and drink ,found staff friendly and helpful.( Omar ,quadalupe,Benito, sarah69 ) and our omelette maker guy.because of the style of the hotel many stairs for someone with disabilities pertaining to stairs would not recommend.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM