of TripAdvisor Travelers recommend this hotel
"Looking For A Peaceful Vacation' Look Elsewhere!"
If you're a party animal then you'll like this place. If like me you're looking for somewhere to 'drop and flop', steer well clear. I specifically I asked my agent for somewhere quiet and peaceful, unfortunately my request was ignored. I booked through an agency because I was too exhausted to do the legwork. MY mistake was not to insist on verification on everything to expect in detail and in writing before I'd paid. The noise is unbearable, it starts at 11.00 each morning and continues through the day. There is a break for a couple of hours then begins again late into the night and on weekends untill the early hours of the following day. The rooms are spacious, but some have a musty, damp aroma. Leaky toilets, baths that don't drain and management who are not particularly helpful. Hence, ask specific questions of your agent or of yourself. Ensure you know what you want and exactly what you are paying for! If you ask and pay for a balcony room make certain what kind of balcony and ask for pictures. Be aware of empty statements such as 'subject to availability', and 'My Time', extras, invariably they are not worth the paper they are written on. The hotel itself is see in spectacular grounds and the views are absolutely stunning. Bobbyscorp x
"Fab stay - thank you Fabio!"
Great stay made better by Fabio, one of the hotel managers, who quickly sorted an issue for me regarding the hotel wifi - really great customer service which set the mood for the rest of my stay. I came for relaxation, and as my room was on the 9th floor it was far enough from the music of the pool area to enjoy some peace and quiet on the balcony. Hotel porters and restaurant staff all extremely friendly and eager to help which made for a welcoming stay, especially at Benazuza which was a fabulous immersive evening of great food. Hotel is very clean and well maintained. Absolutely would stay here again.
"Okay but a few downfalls"
The pools vicinity was nice. However one day my husband was given bad alcohol and multiple times when I ordered a Mai Thai and it was not made right. Also the restaurants got old after a while. The room was nice and the beach access was nice however we could not get in the ocean right in front of the hotel. We had to walk a bit down the beach due to the waves
Everything here is terrible inefficient. Horribly slow check in process, never plan for a quick meal, and don’t expect to have faulty room items fixed during your stay. We ended up eating off property the last two days of our four night stay due to the lack of food at the resort. I emailed benazuzu almost two months prior to our visit to make reservations for New Year’s Eve. The host did not have our name written down, but was able to pull up and print the email where we had corresponded down to the restaurant giving me a specific time of availability for my party and asking for food allergies. I was told I should have re-made the reservations once I arrived - which is what I wanted to avoid by emailing prior to the trip. I didn’t go on vacation to spend my time waiting in lines to eat and make reservations. If that sounds like your dream vacation, this is the place for you. If not, stay somewhere else. Also, our refrigerator did not work and was never checked/replaced. I guess this probably should have been obvious based on the rates for the resort... I suggest spending a little more money and staying elsewhere!
"New Years at sens"
We have just got home after 10 fabulous days at the grand Oasis Sens . So happy we ingnored the negative reviews . We arrived after a long 10 hour flight , the check in was quick and easy , the room was all we hoped for . The next morning when we saw the beach and pool it was like a dream . The place is beautiful . Lots of choices for breakfast and lunch, getting dinner reservations was a bit strange , you have to queue at 8 am to book reservations for the next day , so if you have a late night out and don’t want to get up early, you don’t have as much choice . But you won’t starve . Most of the staff are very nice and helpful , but they do favour the Americans and Canadians over the English , we were ingnored a couple of times on the beach when the girls were bringing drinks , but it was no problems , we just got the drinks ourselves. We had an amazing holiday , loved the foam party , loved benazuza restaurant, loved moonlight restaurant, and are favourite was Careyes , you must try the mussels . We would love to return one day x
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM