of TripAdvisor Travelers recommend this hotel
"30th birthday in Cancun"
My husband and I stayed at Grand Oasis Sens with 7 of our friends for my 30th birthday for 5 night. All in all I wouldn't change the trip because it was really the people that made it wonderful. I would however choose a different resort. Temptations our first choice is being remodeled so after seeing several reviews from transplants I figured we'd give it a go. We booked the Si'han Ka'an room which was absolutely worth the upgrade even with the fixes we needed throughout our stay. I will note they small pools on each balcony are not jacuzzis they are just pools. Also pool chairs are saved about 6a by the other guests so we'd start out the day without a chair and end up getting some after lunch time. Pros: they accommodated all 9 of us each night at dinner. -Dinner each night was delicious -The views from our rooms were gorgeous. -Benasuza was delicious and a fun experience, don't miss it! (Make reservations at check in) -The spa was great! -Our mini fridge was always stocked and kept full with everything (note some of our friends did have issues getting enough water) -Thursday nights you have the option to go on a pirate ship cruise with the rest of the hotel which is a lot of fun. -Arturo at Moonlight was our favorite! Cons: check-in took forever, at least 2-3 hours! There was one person working and I figured we arrived early enough that our rooms might not be ready, but I anticipated being able to change into a swimsuit and hangout by the pool while we waited instead of being stuck in the lobby and they would not let us get into our bags even before the bellboys took them. -Each bar had different availability in drinks so you had to go to each bar to find out who had what because it was different every day. -Food portions are very small, and wait time was long so we quickly learned to order more at first which lead to a lot of messed up orders -The 'reservation' game is ridiculous. You learn at checkin only two places need reservations, but the first night we tried to eat at the other restaurants we were asked for reservations. So we tried to make reservations each night to be told there weren't reservations...' Very confusing. -We missed out on trying the Japanese restaurant because on our last day there they changed the policy and you now need a reservation to eat there also...like I said very confusing. -The black hole restaurant was completely booked our entire stay. (By the way you cannot book a reservation unless you're actually checked into the hotel) -One night we woke up to the sound of rain inside our room, turns out the AC was leaking and on probably the 3rd day we realized the door wasn't locking as we were leaving. Not sure how long it was going on, but they fixed everything the same day we told them about the issues -Pool side entertainment was ok, I think more people would participate if the entertainers actually walked around talking to guests getting them to volunteer instead of shouting through the microphone especially since the pool chairs are always saved early in the morning. -There's no champagne at the bars, so we had to pay the room service fee to get a bottle to be able to cheers on the night of my birthday. All in all it was a great birthday, I always believe you get what you pay for. The price to stay is nice but I've been at nicer resorts that I would go to instead.
For peeps on exile from TTR, not even close. However it was a great trip and property. You heard about stairs' Oh yeah! Never figured the resv system, only downside. Would go back..if TTR prices me out of my range with their new digs.
"NIGHTMARE DO NOT BOOK HERE I REPEAT DO NOT BOOK!"
I wish I listened to the bad reviews because I swear they are all accurate if not the reviews do not do the hotel justice! Words can NOT describe how horrible the hotel is. The photos you see may look decent but the hotel looks nothing like them. I booked this hotel only because it was a steal, it came out fairly cheap with hotel and flight and I figured for a last minute vacation why not. I read some of the reviews, majority were bad reviews, but I didn't pay too much mind to it. When my boyfriend and I get there, we are first of all exhausted, hot and hungry. Our room was not ready, there was no AC in the hotel and there were no restaurants open. We ended up having to ask someone working there to point us to the direction of some food. Before I continue, the workers there mind their own business talking to each other and on their phones. Anyways, we ended up getting led to a "restaurant" outside by the pool. We sat down, it is blazing hot with a big grill right in front of us. We had to be waited to be seated. We ordered a basic burger, fries and wings. The server took more than half an hour to bring out two beers and we waited over an hour when we decided to leave because we weren't going to sit outside in that heat waiting for a simple burger and fries that do not take over an hour to make. We go inside and there is a restaurant that just opened for lunch. Muérdame Mucho i think it's called, the host tells us there are no more tables except outside but the restaurant just opened! And I can clearly see open tables. After arguing a little with the hostess, she sat us in a table in a table inside. ANOTHER HOUR WAIT FOR FOOD! We finally get our room. With NO AC THE FRIDGE DOES NOT WORK OUR SHOWER HEAD WOULDNT TURN ON ANTS ARE EVERYWHERE. we complain to the front desk and tell us they will send someone right away to fix it. We ended up going out for dinner to senior frogs since there was no food in the hotel. Senior frogs was amazing btw. We end up getting back to the resort around 1:30 in the morning. Wanting to shower, the shower still has not been fixed!!! I storm to front desk, and request a new room. They said they were booked. The next morning me and my bf checked out and booked at Paradisus! The best decision ever made! GRAND OASIS IS AN OLD DIRTY BUILDING THAT NEEDS TO BE SHUT DOWN. I have no clue how they are still in business. PLEASE PLEASE DO YOURSELF A FAVOR AND DO NOT BOOK HERE!
4 of my best friends and I took a trip here in the beginning of May and we could not have been more pleased. I had just returned from Cabo three weeks before and, though I loved both, in comparison I would pick Grand Oasis Sens any day of the week! It was everything we could've dreamed of and then some. Great food, great drinks, and great atmosphere all around. We will 100% be going back.
"Love Cancun - Hate This Resort"
My boyfriend and I stayed here for 4 days last week and I was disappointed to say the least. We knew that we weren't going to be staying at a high end resort, but I at least expected it to be clean, air conditioned, and the food to be decent. None of which was the case. After getting off a long flight we were SO excited to finally be on the vacation we had planned months ago. We arrived to see TONS of other people's luggage just sitting at the entrance of the resort which right away was a red flag. Since check in is not until 3, they request that you leave your luggage outside with the bell hops - a red flag to be being in a foreign country. Check in took forever, but the staff was especially kind so I didn't complain. *Don't bother requesting early check in like us, weeks in advance, it won't happen. Hippie Chic was the only place in this entire resort with remotely edible food. I'm not a picky eater and had heard from others who stayed here that the food was questionable. I said I would be fine just eating chicken fingers/burgers the whole time. Needless to say like all others on here, the food was disgusting to the point where I was using the pepto I had packed every single day. It also would've been nice to know if we wanted the sheets changed on our bed everyday that we needed to place a card on it, or the maids would not do it. Maids come at random times throughout the day and one of the days our room was not cleaned until 5 pm. This is just due to a poorly run resort. The staff here work their tails off, and are doing the best they can so I appreciate that. We ordered room service twice, the first time there was no charge and the second time there was- not a problem. But when we went to check out we were charged for both orders and the staff was not interested in hearing us out. Very annoying. You offer subpar food (that's putting it nicely), and overcharge for it' Gross. One MAJOR gross thing about this place is that they reuse the plastic cups given at the bars and only the hotel lobby bar has straws, and they are reluctant to give them out. I ordered a drink at the swim up bar and the bartender took a dirty used cup, dipped it in a bucket with some sort of brillo or wire that I'm assuming was supposed to be used as a sponge, and poured my drink. I nearly threw up on the spot and from there on out used my same cup. Just save yourself the trouble and DO NOT come here. You'll be starving 90% of the time, hot, and just annoyed. Not what you want to feel on vacation. Definitely go to Cancun, though! The water is amazing and the people are friendly.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM