of TripAdvisor Travelers recommend this hotel
Have stayed there 5 times. Referred our children for their honeymoon. Room 1. Infested with ants. 2nd room. Leak. Needed to use garbage pail to catch water. No lunch or dinner at buffet. Bland food. Dirty bar glasses. Am appalled. Sorry made referral. We will no longer return or recommend.
"Exellent customer service and great people"
I went there with my sister and cousin for 4 days as soon we came the staff welcome us mada the check in so easy. The food is really compared to other resorts that I'd visited before the restaurant buffet where they served the breakfast is just amazing they have plenty of options for ur breakfast and the guy that make the omelet is a sweet heart and make the best omelet his name is ignacio and was one of the kindest person as well almost everybody on the staff als i always remember one of the waitress his name was gabriel he makes you feel so confortable and he makes sure to expalim every dish they have at the restaurant. The pools are amazing my favorite was where the wet bar is located the bartender ulises is out of the world make nice drink and love th micheladas with a lot of ice it would be cool if they had a radio wich the people at the bar can put some music.Nice place to stay even tho is not a luxury hotel and need to some upgrade in the room for thr price is great and is adult only . The last and not least is a must to go to the Black Hole great experience!!!
"Good but not great "
First day the roof was leaking all over, buckets all over the place following some rain. Not a great start. Room was ok but nothing special, a bit tired and having a lagoon view our balcony overlooked a giant fan that was very noisy sounding like a helicopter was going to land. We tried to upgrade to a sea view but was told to come back to reception when a manager was there but every time we went there was no manager, just the same staff member so decided we couldn't be bothered if they couldn't. The best thing about the hotel was the food, the restaurants are great but for a 2 week stay it got boring very fast, particularly the breakfast, only going twice in the second week. The coffee place was great and we went a lot, a couple of the staff in there were great. The hotel was quiet so never had an issue getting sun beds though the rear pool near the road was under a lot of construction and very noisy. The bars were ok, though the choice on offer wasn't great offer finding things run out so having to choose something else, service was also slow particularly in the piano bar if there were more than a few people. The two bar men in there most often were the worst staff we came across. The short guy was rude and ignorant, suffice to say he never got a tip. The spa is good though not the cheapest and the hot tub for spa use was filthy with green water too. Overall the hotel was ok but the food made my stay better, though breakfast is very repetitive. Wouldn't stay again, there is plenty of choice for the price range in cancun so will go elsewhere if I ever return
"Our HAPPY Place - Just go and have a good time....."
We had a good time at the Grand Oasis Sens. Actually this was our second time. The resort is relatively close to the airport and you can start your vacation at the same day. Check in was easy as we arrive just around 3 PM. The beach is wonderful and we loved the fact that is an adult resort. They are remodeling but it does not interfere with your vacation. We liked all the restaurants and had no problem with the reservation. It is a smaller resort and the staff is personal and eager to please. Thank you for making our four days so relaxing. You can not beat the value for money. Relax and go with the flow……We will be back.
"Great Vacation! Great Property!"
We were at the Sens 2 weeks ago and had the time of our lives! The property is so pretty and the beach spectacular. I have stayed in other places in the Cancun area but the Sens far out showed the rest. There are so many restaurants to choose from and the food is great! I could stay at the breakfast buffet all day! The Italian place for lunch is fantastic! Worth taking a break from the beach for their pizza. The beach is wonderful and clear of rocks. The water clear and refreshing. Can't beat this location! We will be back......hopefully soon!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM