of TripAdvisor Travelers recommend this hotel
"Amazing Hotel for the Price One of the Best in Cancun"
Ignore the bad reviews. Some people can't be pleased I am convinced. When we arrived, we were warmly greeted. We did the Grand Plus, and had a nice ocean view, and it gave us access to sister resorts with ease. Our room was clean, AC worked beautifully, and we even got champagne/wine and strawberries in celebration of our anniversary. Victor at reception was VERY friendly and made our reservations for both Sakura and Black Hole. The food at Sakura completely high end, Onel and Julio were amazing servers who took great care of us...we stayed after and had Martini's. The lighting and view were so romantic. You must try Black Hole...if you can get in; which we did. What a cool/freaky and overall insane experience to eat in the dark. I won't give anything away. Hugo and his team of entertainers were very good, and made our night. One of our other highlights was at Red Circus at Grand Oasis Pyramid. DO IT! The dinner was extra, but we had the best table in front and along with cocktails and steak...saw a show that was better than some Cirque shows. Amando and Juan were attentive, and treated us like royalty. We had so much fun. Best of the vacation was the Kinky Club, and the entertainment staff like Gustavo and Neybi Baby. The shows were mostly burlesque, but every night was a new show...again better than any shows we have seen at other resorts! Afterward they play music, and we closed down the bar every night. The hotel even provides snacks for late night clubers! We did the pirate cruise which was included free! We also went to the Cigar lounger, but this was extra but worth it! The pools were gorgeous and clean. Even the buffet was so good, oh and the Mexican Restaurant, Italian - Moonlight and Hippie Chick by the pool...so GOOD! We ate everything. Some even had bands or mariachi in them for additional ambiance. The bartenders were hard working and we never got sick. Do I think the alcohol is nasty...yes, this would be my only complaint. Next time we will buy a bottle of Grey Goose and bring with us instead. The wine bar called The Box was also fantastic...and the Malbec was outstanding! I cannot say enough good things about this resort, and yes tipping a few bucks goes a long way! Best of all NO KIDS!!! We met so many wonderful people and made great friendships for a lifetime. There was always something to do or see. Nightly our mini fridge was stocked with soda, water and beer. This was exactly the trip we needed! Would love to see if they treat us any different when we come back! Hope they remember us. Don't expect your room to be ready if you arrive early, instead go eat and drink and explore while you wait!
"Inexpensive Girls Trip"
The Grand Oasis Sens is not a 5-star property. From the beginning it was obvious the building had been renovated on the outside but not updated behind the glitter. As other reviewers mentioned, the beds were hard, we had difficulty cooling our room and there was a over hanging mildewy smell in parts of the resort; but with that said, you get what you pay for. I was with my best friend for a girls get-a-way on a budget. This is an all inclusive, and that is what we got. Nothing cost us extra, from the special dining experiences, to the stocked refrigerator to cocktails. The view was exceptionally beautiful, the pools were great, the beach complete with chairs and thatched roof umbrellas, and the resort kept clean and presentable. I enjoyed my stay and felt we got our money's worth!
"Bad value at a sub par hotel"
This hotel needs work. The rooms and common areas smell like mold and mildew. The coffee shop is especially rancid smelling. The food is really awful, Benazuza excepting. The food there was good, but an additional $75 pp. ( no wonder it was the only good food at Sens. Maybe it's a good value if you like cheap food and copious bad liquor, and or on Spring break. We ended up eating elsewhere, and were happy to leave
From the moment we check in the problems started, we got the Sian Ka`an Club Suite with Plunge Pool for our anniversary, and a b-day surprise. Well we get the hotel room key, and go to the room, and it was just a king room with a hot tub on a 3ft by 5 ft balcony, WHICH IS NOT WHAT YOU SEE IN THE PHOTOS!! and the hot tub was spitting out smelly yellow/ orange water!!!! We go back to the VIP check in, and there's ONE staff and 7 groups there to check in, after 40 min waiting I go to the NORMAL check in area, and they guy at the front desk tells me, " oh the color of your wrist band, I cant help you here, you need to go to the VIP lounge" IM NOT LYING!!! my mouth about hit the floor!!!! so I go back to the VIP to wait another 1.5 hours to be helped, then she tells me that I have to wait till tomorrow to change rooms since they are booked up. Things happen so we went on our way to enjoy the first day, we get back to the hotel room around 10pm, and the A/C is not working, so I rush to the VIP lounge and she told us again that there's nothing she can do since they are booked. So we slept in a room that was 87 degrees the first night. We wake up the next morning to ANTS crawling all over us!!!! I go down to the VIP area since they open at 7am, and they still weren't open till 730am, I finally get a manager around 1030am and they say that they can't help us, and so I told them that I was not leaving this lounge nor letting anyone in-front of me to check in till they moved me, so they right away moved us to the room we requested, the second day we go to the gym to workout, and its under renovation, which NO WHERE they tell you this when you book your reservation. They offer to take us up to their sister property 15 min down the road if we would like, but we would have to wait for a shuttle, 15-20 min wait. NOPE! We go on our way to relax by their second pool, which is soooo beautiful, and guess what, ITS CLOSED for renovations, and the restaurant that was out by the pool, its closed as well for renovations. So back to the VIP lounge that we wait another 45 min to talk to someone asking why none of this is on their website, they say nothing and so that made us so much more upset, with them just looking at us as if we are their inconvenience. AND MAKE SURE YOU BOOK ALL YOUR DINNER RESERVATIONS THE DAY YOU GET THERE, if not you will be eating the buffet the entire time. The VIP wrist band, does hardly anything for you except gets you a cabana on the beach, you go to ANY bar, you get the bottom shelf drink, esp at the swim up bar/pool. So you read the other review, BELIEVE THEM, THEY ARE TRUE!!!!
"Worst stay ever in Cancun "
The front desk staff were not very friendly and not helpful at all. It took almost 2 hours to check in and when I finally did the key didn't work so I had to go back and stand in line again to get a new key. Outside my room they were working on this huge hole in the ceiling so there was a constant mess in the hall (pictures attached). Maybe would explain why the AC didn't work or the sink. They put is above the night club so there was no sleeping until after 2 am when it shut down. There was an inch separation from the door and the door frame so you could see out in the hall and hear everyone walking in the hall. Any time we complained they would say "we are right on it" and we would never get a response or call or any one to help. Horrible staff and horrible hotel unless you are looking for a budget inn on the beach then I'd look somewhere else.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM