of TripAdvisor Travelers recommend this hotel
"Exceeded my expectations"
Overall a fantastic hotel with lovely large rooms and nice bathroom! The location is ideal as its situated around the corner from the Tower Hill tube station. Perfect if you want to go see the Tower of London and do the 'touristy' things on this side of the city! The only downfall was the food was slightly disappointing - i did expect more taste but nevertheless it was a good experience!
"Good but little things disappointed"
I attended a works function here which saw us having a Conference during the day and a summer ball in the evening with many of us staying over in the hotel. The hotel is very well positioned and nicely appointed. The staff were very polite and friendly but there were things that caused some frustration. Firstly, the lunch buffet was less than inspiring. It basically consisted of sandwiches and crisps. No savouries, dips or fruit. My bedroom was small. End of! The bathroom was tiny. It certainly was not a room that features in any of the pictures on their website. I did have a small balcony which is clearly used by smokers. There is a smoking bin provided on the balcony but judging by the fag ends that littered the floor does not seem to be used by those drawn by the nicotine. Now that is not the hotels fault but they should sweep up the mess before it is used by the next guest. It wasn't! The buffet served at the ball was reasonable with a good selection of foods. The room was also very good. Breakfast this morning was of the standard I would expect from a hotel such as this but I do have another grouse. 4 of us wanted to watch the British Lions this morning in the hotel. The kick off was 8.35am and the hotel does have Sky Sports including in every room. As the 4 of us wanted to watch the game together we did not want to do so in our rooms (it would have been standing room only in mine anyway). Having approached reception to ask that we could have the game on in one of the bars or function rooms we were told we had to go outside of the hotel to a bar. Now my company had spent a fortune in this place with the Conference, ball and overnight stays but, it seems, that was not enough to get them to turn a telly on! That is simply not good enough. That said, this is a good hotel and I would stay again. But please take heed of this. It was a simple and easy request that could and should have been fulfilled.
"Old and tired "
I have been here many times and they never seem to be able to hire competent people that can take a drink and food order correctly. It's always wrong. Food is average at best. Frankly I think this place would not be able to command the prices it charges other than the fact that the location is good. There is competition now right beside it with Citizen M hotel so I'm surprised they have not upped the game.
"I'm sure it was good at some time, but it is faded glory now."
Here for a couple of nights on business and have to say it was something of a disappointment. However, I feel like I got off lightly, others in my party had worse experiences, I'll only go on my 1st hand experience here though. Keeping this short and snappy for simplicity . . . Comfort - 4/10 - like so many London hotels the room was small I mean SMALL! but worst was A/C not working during V hot days and nights. Turning A/C up made it roar louder - but no change in temperature. Complained the next morning, but nothing done and same again 2nd night. Service - 4/10 - even though in a serious rush when checking in wanting to dump my bag and rush to a meeting the check in service and concierge were SLOW! Food - 5/10 only had breakfast there - but "average" is all I can say. Cleanliness and decor - 7/10 Has been really nice in the past, but starting to look a little worn at the edges.
"Grange City Hotel"
Grange city hotel I stayed at the Grange for two nights to attend a business conference that was also being hosted at the Grange. I think my memories of the Grange City hotel will be anchored by the use of wood in the décor. Burled wood, wood veneers, wood inlays etc. I’m a big fan of it, so I immediately liked the look of this hotel as soon as I walked in. The rooms are on the small side, but not very atypical from European hotel rooms in general. The room has virtually no drawer space – certainly nothing you could call a bureau. But, there are two nightstands, a luggage stand, and a TV stand (each of which had one small drawer). The room also has an iron, ironing board, hair dryer, room safe, coffee maker and mini bar. There was a mid-size flat screen TV with reasonable selection of international channels. I did note that this room did seem to have plenty of electrical outlets. There is a desk and desk chair, but no guest chair. So, if you’re watching TV your only option is to watch it from the bed. However, I will say that the queen-size bed was very comfortable. The bathroom had a large tub/shower and the usual bathroom amenities (soaps, lotions, shampoos, etc.) but no robe or slippers. The mirror in the bathroom is heated so it doesn’t fog-up from the steam, and there is also one of those lighted magnifying mirrors The wifi was free, reliable and reasonably fast. I ate at the Forum restaurant for lunch one day, but I also had the opportunity to try the catered breakfasts and lunches that the hotel provided for our conference. In all cases I found the food at the hotel to be quite good along with the service from the staff. I really have no complaints about the Grange, although I continue to be troubled by the empty water glass that was just outside my door when I first went to my room. It seemed as if it was left-over from room service that the previous guest had ordered.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM