Grosvenor House, A JW Marriott Hotel, is ideally located, on one of the most prestigious streets in London, in the Mayfair district, steps from Hyde Park and just a short trip from Oxford Street, Buckingham Palace and the London Eye.
Staff very polite and service good, but for a top rate 5 star hotel I thought the breakfast buffet was a bit of a let down, but I did enjoy my stay there.Comment of B. ROYSTON , United Kingdom the 2017-01-20
"Lovely afternoon tea (if only a bit rowdy)"
I met my friend here for our annual afternoon tea tradition. Upon arriving at the hotel I was rather impressed by the decor but signage to the Park Rooms was poor. I felt lost and had to find a staff member to direct me. Again, I was impressed by the decor of the Park Rooms. Light, airy and spacious. The view of Park Lane isn't great but tree lines Hyde Park in the foreground is nice on the eyes. I always thought Low Tea was more of a snack (well, historically I mean) but was pleasantly fulfilled by the food offered. Really tasty sandwiches on fresh bread. Very light and fluffy desserts and the jam and cream for scones delightful. When I arrived the Park Room was relaxed but got quite rowdy with several birthday celebrations. A great place to celebrate a birthday except it wasn't mine today ;-p Notes from a wheelchair: It's best to get dropped off at the main entrance of the hotel on Park Street as there's more places to park and there's level access into the hotel. The doormen were helpful in gaining access to the hotel. As above I got lost finding the Park Room so signage should be better. To get up to the Park Room I had to take a rickety platform lift up 3 steps. I never really trust these lifts. The service was generally good but could've been better. I drink with a straw and had to keep asking for them (the waiters in Dinner by Heston and Mandarin Oriental Hotel remembered to bring fresh supply in comparison). We also had to ask for milk refresh. Upon leaving staff didn't offer to assist with the lift. This is why I'm only giving three stars but this hotel does deserve a 4th star.
"Must Come Back !!"
Loved our stay at Grosvenor House. (The "s" is silent, just like the room). We had used points & Pounds for the room & were upgraded to an Executive room which was quite large with 2 closets, foyer & bathroom bigger than home. Heated toilet seat was a surprise, but got used to it. I was advised at check-in that the room was on a smoking floor, but renovated, so filters to remove any smoke. I was skeptical since I'm very sensitive to smoke odors, but really didn't notice anything and the room was as quiet as anywhere I've ever stayed. Important to know there are 2 entrances - the Mews, or drive-up entrance & the entrance to Park Lane, just across from Hyde Park. Marble Arch tube station is just a few blocks to the right on Park Lane & Oxford, so easy to get around. We used Heathrow Express to get to & from the airport, with taxi from Paddington Station for about 11 Pounds. Executive Lounge had a varied selection of food & drink throughout the day & evening. Dinner offerings one night included mussels in safron rice & crab potato salad. I'm still amazed that Marriott offers that benefit for elite members. While we didn't use that for most of our meals, it was so comforting to come from the heat & crowds outside into the sanctuary of the hotel & recharge. Staff was very helpful & friendly. I felt they were looking for opportunities to make your stay as welcoming as they could. Only little glitch was that turn-down service was neglected one night, so we came back from the theater to a dark room & the newspaper was not on the door knob the following morning. I only noticed this because I had been so spoiled up til then. As with all other Marriotts, wi-fi is free if you've booked through the Marriott site or you have elite status, otherwise it's paid. Can't wait to come back.
Top class hotel oozing old style class and service. Given a superior room due to elite status that was newly renovated. Large airy room for a European hotel in a grand design building. Service excellent and a great convenient location for Hyde park, Oxford street and Piccadilly. Club lounge is top notch including full breakfast range. To eat in steak house and afternoon tea in lounge both first rate. Will definitely stay again.
Given its room rate among Mayfair hotels, This hotel is has the best I've experienced im London. The followings are the strength of this hotel: 1. Great Location within Mayfair, London 2. Room amenities are ideal for longer stays (5 days or more) 3. The service is as good as other Jumeirah Hotels (really good service) The weaknesses of this hotel are: 1. The food and beverage menu is mediocre 2. The two elevators system to the rooms is annoying 3. Lobby and reception design (circulation) could be improved. It feels like you're being checked in and out of your room in corridor.
"Nice hotel in a lovely location!"
We booked a junior suite with access to the executive lounge. We were upgraded to a superior suite. The young man who checked us in was very nice & helpful . The room was spacious & nicely decorated. The bathroom was a good size but dated. The tub sits too high one has to be careful getting in and out . Towels & amenities are good. The hotel knew we had a child with us. We were told a bed would be set up but that didn't happen until we called after 9 p.m. The lounge is large but always crowded. Good food options & beverages. The staff was efficient but could have been more attentive. One female staff at the desk did not know much & was less than professional. Other than that the lounge was acceptable. The doormen near the reception desk need to do more than stand & watch guests haul their bags early in the morning. This hotel is nice in a lovely location but they need to work on improving their service.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM