of TripAdvisor Travelers recommend this hotel
This was my first time staying in a hard rock hotel. I was impressed with the interior and deco. The location was fabulous and it helped me see Chicago in a few days. Something people should know is they they will be closing soon.
I stayed here with two friends for a Saturday night in Chicago and we loved it! The room was really spacious and had a great view over the city - we were even able to watch the whole parade from our hotel room. The staff were all really lovely. I arrived a bit earlier than my friend who had made the reservation so although I was unable to check in, they happily took my bag and gave some great tips on what I could do to kill the time. Even though there was a slight incident with my luggage in the storage room the hotel was really quick to resolve it which I really appreciate! If I'm ever back in Chicago I would be sure to stay here! Sofia
"One night stay"
The room is very big. The decorations are great as expected by a Hard Rock. It was a bit noisy from a club or something real close by. The thumping of the music was almost unbearable. The room was clean and the check in/out, valet was all fast.
"Great Room, Great Location"
My King Room was Very Comfortable and Very Nice and in a Great Location a Block from the River on Michigan Ave. The Lobby and hallways, etc were dated and felt tired, several elevators and ice machine on my floor didn't work. Staff was very friendly and helpful.
There's a good reason that this hotel is closing down, and I would warn anyone considering it in the next few weeks. I got it through a Hotwire deal otherwise there's no way I would have stayed there, and was pretty upset that Hotwire would continue to book a hotel that's closing. Things are very run down, and it's very clear that the staff really is over it. The man at the front desk wouldn't even give me a receipt when I asked for it. He just said, "Sorry. We don't do that. Bye." I was shocked at how abrupt he was. It was also extremely loud & I could consistently hear my neighbors. Two of the nights I had drunk people repeatedly trying to open the door to my room thinking it was theirs. The hotel has a great location, but unless you absolutely do not care about the quality of the hotel or customer service this hotel should be avoided.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM