Heritage Awali Golf and Spa is located by the sea, on the wild south coast, on an area of 2500 hectares. It is 30 km from Mauritius International Airport.
of TripAdvisor Travelers recommend this hotel
"Wonderful place to honeymoon!"
We had a great time at the Awali resort and celebrated our honeymoon in style. The selection of restaurants included in the package was excellent and we enjoyed all of them. The staff were always friendly and kind when we needed something. The minibar was also included which was a great surprise.
"Holiday wedding honeymoon"
Holiday / wedding / honeymoon. Paradise Island....ideal on every level. Our wedding coordinator Natasha dedicated, and a complete joy. Any problems you may have, however small are delt with straight away professionallyand courteously. The spa facilities and staff were amazing, a real treat. Plus our wedding photographer, dvd recorder Krishna, has given us a superb album, cd and dvd, memories to cherish forever. superb service, on every level. Book him. Thank you Virgin Holidays.
Absolutely loved our time at the awali. The staff were exceptional. The food was amazing. If its not on the menu they'll make it for you. I would book Awali again without hesitation. Also Awali you need to hire baboo. Hes great for excursions.
"Good, Okay, Alright."
We recently had our honeymoon at the Heritage Awali and enjoyed a positive experience. It was not flawless, but we had a good and relaxing time and would recommend it to you. We really enjoyed the beach and time in the sea, the service was good and we enjoyed the food. However, I would not say this is a 5 star resort, mostly due to the poor attention to detail and inconsistency of service. We arrived to a room upgrade from garden view to a seaview (at a distance), which was a very nice surprise with sparkling wine. I was hoping being on honeymoon would afford us maybe a few considerations, but the room upgrade and wine is where it ended. Other people on trip advisor have mentioned private breakfasts or eating on the beach, none of this happened for us at all. You can't expect to be given the world for nothing, but it felt a little unusual when others had said they had made an effort for the same occasion as ours but for us they hadn't. I feel like something was missing from our trip as all inclusive plus was never mentioned to us with a price breakdown and benefits. You are never sat down and talked through your optional extras or optional excursions, I felt like this should be part of the welcoming chat. The staff are overall happy, hardworking and smiling when they serve you. You book your restaurants via a booking clerk near the main reception. Be careful that they have carried this out. Unfortunately for us, the clerk made an error early on and booked our restaurants on the wrong room number for a different couple. On a seperate occasion, she told us she had booked the italian for us but actually had not. She did not apologize and told us it was fully booked, and we missed out by her error. The room is decorated nicely and our maid took care of it in the mornings and evening turn down service very nicely replenishing the mini bar and tidying up sand etc diligently. The upgraded room we were given was unfortunately opposite some building works so we could never sleep in after 8am when work commenced, other guests getting ready for their own days also disturbed us and banging and bumping woke us frequently. The walls are not thick and talking in the next room can be heard clearly. The minibar on the normal all inclusive has per day: 2 x coke 2 x diet coke 2 x phoenix beer 2 x orange juice. 1 x crisps 1 x banana crisps and 2 x nuts. No spirits or wine, even at optional extra. My biggest complaint with the room would probably be the fact that on a honeymoon booking we had two single beds pushed together. It wasn't romantic whatsoever to lay uncomfortably over the crack between beds and I have honestly had better at premier inn in the uk. The beach is wonderful and the lads work hard to top up your drinks routinely. They can sometimes be a little slower than you want to drink when it is busy, and if this is the case you can always order at the bar. The beach is directly opposite a coral reef so expect the occasional sharp debris to wash up as well as nice sand. The water has a current to it but it is also very shallow for a long distance out to sea so if it's a little fast you can always just stand up and walk. The watersport facilities are available a short walk away (500m) at the C Beach club. We didn't have a problem with this but some people mostly with children preferred to get the shuttle bus from the main reception which is frequently available. Trips out can be arranged via the hotel or via tour agencies. There are also boats moored along the coast whom offer better deals. I would massively recommend Baboo's dolphin tours. He was a much better price than the hotels offering and took care of us exceptionally. Whomever you use, the boats follow each other to the same areas looking for whales and dolphins. Within 5 minutes we saw dolphins and swam with them. We saw sperm whales as well and then dove on coral reefs far superior to those at the hotel and with no rip tide and more fish variety. He then treated us to a belly full of rum, chicken, sausages, fish and lobster all perfectly barbecued. It was one of my best meals in Mauritius and ironically it had nothing to do with the Heritage Awali! The seven colours spa was wonderful. The included massage was great, but be prepared to shell out £100ish if you want another. All the treatments are expensive if you want anything more, and is run as a completely separate entity pricing wise rather than a subsidized hotel experience. The sauna and heated baths are very nice and free to use. Sun lotion costs £30 in the hotel shop so ensure you take enough, or it is a £15 (approx) taxi return ride to winner supermarket to pick some up there for cheaper. We were very happy with the eating facilities and I'll give a little low down on them. The Savanna is a buffet style restaurant and as you can expect the quality of food is sometimes great and sometimes just okay. It is the default choice you can always attend without booking. At busy meal times things that are popular can run short ie pizza. Zafarani was our worst dining experience, infact that I have possibly ever had. I will start positive. The food is exceptional. I love indian food and this was one of the facets of the resort I was most keen to explore. We sat down to eat and ordered our starters and mains, however the wrong starter was brought out. I protested at first, but gave in to my own politeness and accepted maybe I ordered the wrong article. The waiter did not apologize or look into the confusion at all. Then nothing else came. Nothing. A couple beside us whom arrived 30 minutes after us got their mains first. That is what they thought was their mains, they were actually ours. They had ordered completely different dishes to us, but had received ours in error, and I am assuming also the starters. The staff had no idea that the waiter had made such a basic mistake. I ordered a 5 part lamb meal. They had ordered a singular chicken dish. They then proceded to eat my food, complaining at the heat I had requested it in (to my delight, hotter than he liked). Now this was when I got really annoyed. They had politely complained and then been served their second meal IN ADDITION to the one which they had actually ordered before we got anything. They received two meals before we ate one. It took over an hour and 15 minutes for us to receive our main. This was after I had called the waiter over to point out his error and my disappointment and the amount of time that had passed. He apologized to the other table profusely over this incident but barely uttered a word to me. He then avoided us and didn't top up our wine or water. I complained to the front desk directly and was given a verbal apology which is as far as they felt it needed to go. I was absolutely spitting feathers. Kuzini is an italian style restaurant which me and my wife really enjoyed. Most other guests we got on with didn't enjoy it, but we felt our meal choices were executed very well and really enjoyed it. Infinity Blue is their beach side restaurant which caters to your drinks during the day. It has exceptional food and is easily the best food you will get at the Awali. You can attend it at lunch and also dinner and I advise that you do as often as possible. We ate dinner there 3 times in 9 days because we were so happy with it. We didn't visit boma but from other guests we spoke to they were not impressed. The zenzi bar is quiet in the day and has an interchanging pancake and icecream cart that rocks up for snacks. Later on the drinks at the bar can come at inconsistent times and you can be left waiting a long time on busy evenings. I think tipping goes a long way here to getting quicker service but as a british person I didn't want to get involved with that when I am at an all inclusive resort and my tips came for certain people after my stay had finished as a thank you, not as a bribe. Beside the zenzi bar is an outside seating area called Amafrooty which is available midday for snacking and good quality bar food. If you miss the buffet lunch or don't fancy infinity's more formal dining, you can just get a burger, baguette or panini and the food is very tasty. Definitely a weight gainer but it's worth it on slightly more hungover days! We also dined at the C Beach Club's Cyan restaurant who offer a more formal buffet than the Awali. You need to book this, it is a cut above the standard of food at the Savana and is worth a visit as it is included in your package.
I'll start of by saying I don't know how people could possibly think this is a bad hotel. It's amazing ignore all the others. I will however give a few points I think they could improve on though. So apart from being stunning and beautiful the food was phenomenal!! Absolutely amazing in all three of the a la cartes. We are not buffet lovers so are there twice didn't think it was great so I'd recommend them aiming to add another restaurant so there's that bit more choice. But had a fabulous times. The biggest improvement would be on drink time... in the main bar it was quite good and I don't think the wait time i would moan about as if your getting nice cocktails what does it matter' But only an improvement. I think it could do with being more lively such as music through out the day near the pools. Or music playing in the evening although their live entertainment is great!! My only thing that I didn't like on the holiday was the lack of mirror for doing your hair (exactly not much of a moan) but the vanity mirror is no good and the plugs are too far away for hair straighteners / curler to be near a mirror. So we went on two excursions a dolphin tour which was AMAZING And the quad biking which was super fun. I'd recommend them both. Which were booked by the hut in the hotel. There is a boat called baboo that's on the beach and they're also good apparently. We ate at the chateau bel ombré which isn't included in the all inc. but was amazing 5 star silver service! Also the golfing was good and it's only cheap to rent clubs and balls. Basically... it's a fabulous 5 star resort if you want luxury and romance! and even a bit of adventure! Defo recommend
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM