Prestigia had this hotel at half the price of the American websites, great deal.Comment of V. Arvind , United States the 2016-12-18
I stayed here for a conference and didn't know what to expect. It is big and involved a lot of walking. The gym was nice, the rooms clean and well appointed. The service was ok but when someone fell sick and we needed to call EMS, the staff were spectacular. I liked that they checked in with me via text message for the first 2 days. When I checked in, my room was not ready ( it was morning). I was surprised that they did not offer the use of the hotel's amenities such as the gym, while I waited. I believe it ended up being several hours of waiting. So, overall good but could be better.
"Beautiful property. Learn where to park before check in"
Yes it’s beautiful. My room was amazing staff was courteous. My big advice is figure out which lobby you will be checking in. Atrium park in lots 1&2 towers park in lots 3&4. This alone will save you two super long walks. The room have fridges. Stock up on drinks in the gift shop(only $1). If you are attending a convention wear comfortable shoes. It’s a big place.
I travel for a living, but this was my first time staying at the Hilton Anatole. I have to say that the service has been absolutely terrible. The check in process was easy, but when I arrived to my room I realized there was no tv in the bedroom portion of the room. Upon calling the front desk and speaking with “Apple” I found out this was standard for their rooms and I should have been informed at check in, which I wasn’t. I requested a new room with “Apple” in which she was extremely rude and said there was nothing she could do and proceeded to hang up on me. As mentioned, I spend a lot of time in hotels and have never felt the need to give a bad review. However, after my experience with “Apple” I felt compelled to warn other travelers to steer clear!!!
"Good conference hotel"
I enjoyed this hotel for a conference. It is huge, well maintained, and the art collection is lovely. There were a few restaurants within walking distance, but you would generally need a car to do anything outside of the hotel.
"Second stay, for the most part awesome"
Second time staying here, both times have found it to be near perfect. Easy check in (Hilton digital key), staff all very friendly. Room very clean, shower great, no noise from hall or other rooms. Can't give it an excellent for one reason: no convenient outlets for plugging in chargers. I use my cell phone as an alarm clock, like it plugged in for the night by the bed, could not do this. But other than that one quirk, everything was great.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM