I was supposed to attend a conference this week and booked a room at the Hilton. I ended up needing to cancel my reservation 2 days before my arrival due to a death in the family. I was disappointed in the level of service I got in trying to cancel and no one seemed to care about the reason why/situation. I had to call 2 times back to back but still didn’t get all the answers I needed. I even had a Hilton representative hang up on me before I even finished talking. Hence why I had to call back and it's still up in the air about being able to get my deposit back. I know I may not be a high level Hilton Honors member, but this was the worst experience I have had out of any of the Hilton Family hotels I stayed at.
"Wonderful conference visit!"
First visit to the Baltimore Hilton for a conference and was quite impressed. Beginning with the bell/valet caring greeting and the spacious, comfortable lobby then the clean nice room with a view of Camden Yards, and finally the conference rooms that were convenient and not too cold or too hot. Plus, the keynote dinner and luncheon food and service was very good.
"At least the roof did not leak"
The 2-bed room was adequately spacious, and it looked clean (aside from the carpet) until I pulled back the top sheet on one of the beds! It was soiled. The walls were thin. Also, there was a communicating door, which might have had something to do with it. In any case, after someone arrived to occupy the adjacent room, I heard everything, crisply. My neighbor practiced delivering a speech twice, then flipped on the TV to watch a movie. He was early to bed, ten-ish, but also early to rise, at five o'clock on the dot, and coughed and hacked more or less continuously until leaving the room about half an hour later. His activities in his bathroom were unexceptional. Hilton, why did you subject me to this'! In my room, the desk was ample, but the power outlet was quite hard to reach, located in the tight space directly behind the skirt of the desk. However, even after locating the power outlet, I got no work done, because that's when my neighbor checked into the next room... The coffee maker was provided with three coffee packets (two decaf and one regular) and assorted tea bags. The room had no fridge. The front desk staff were pleasant, again and again, as (over the course of my one-night stay) three different times the elevator rejected my room keys and I had to beg for working keys. Overall: you might enjoy this hotel if *you* are the boor who likes to leave a special present hidden in the second bed, if *you* are the noisiest guest on the hall. Otherwise, may your stay be as short as mine! Or shorter!
The rooms look ok but when you can't get hot running water in the morning and you're rushing out to a business meeting it is very frustrating. I tried to get room service and it took over two hours for someone to respond. When I complained about the lack of hot water it took maintenance over three hours to respond and the hot water was back up by that time. I will never stay here again and I'm Diamond at the Hilton!
The service I received was the same as a 5 star hotel. There is only 2 things that were less than excellent. 1. Was the speed of the internet, & the pillows. The internet was very slow. The pillows were supper soft & provided no support. So it was hard to get a good night sleep.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM