of TripAdvisor Travelers recommend this hotel
"Extremely Disappointed Hilton Honors Member"
I booked a room for my wife and a friend of hers for a girls night. I wanted to make it special so I ordered chocolate covered strawberries to be delivered. I also decided to book a massage and facial for my wife and her friend for the following morning at the hotel spa. Checkout time for the hotel is 11:00am and the two spa treatments would last around 2 hours starting at 10:00am ending at noon. I thought no problem I am an Honors member I should be able to get a late checkout. Well I have to say I was very disappointed. I first was told that I needed to pay a $30.00 charge up to 1:00pm $50.00 up to 3:00pm and $100.00 up to 5:00pm. They also told me that late checkout were not able to be granted until the day of. Well in this case I needed to know so that I could book the Spa services for my wife. I responded by asking how it is possible to give a late checkout of 1:00pm with a $30.00 charge, but not as a benefit to a brand loyal client. Of course they had no answer. I was able to talk to a supervisor at the front desk who first offered a checkout time of 12:30, and then with some encouragement pushed that to 1:00pm. I am appreciative that she was willing to do that after some discussion. I feel as a brand loyal customer, there should have been no discussion needed to get the later checkout, especially since I was asking so that my wife and her friend could go to the Hilton owned spa and spend $320.00 on services, plus any additional services or products and gratuities they would have spent. Absolutely a poor policy on the part of Hilton corporation. I did book the 2 massages and two facials for my wife and her friend once I was sure they could go down and enjoy the spa and not be rushed to get back and checkout, or checkout before their spa visit. One of the reasons for the girls night was to celebrate another friends birthday, so in fact there were 6 women total there. Several of the other woman learned that my wife and her friend were going to the spa and decided to check out the spa and see about booking services as well. One of the ladies went to the spa and asked if she could take a look at the spa and the service areas and was told that they were several rooms in the back and that they could not see the areas unless they were going to book something. I got a text from my wife, explaining this and I decided I was done with my patience. I immediately called and explained that what my concerns were. The young lady was very apologetic and seemed very concerned. She asked me to hold for a moment while she got a manager. She came back on the phone and stated that the manager was busy with another client, but could she please take my information and have the manager call me back when she was free. I said that would be absolutely fine, gave her my information and told her that I would wait for the managers call. I also asked about the type of spa facility they had, just a couple of rooms or a more traditional spa facility with steam room, and other treatment and common areas. She wasn't sure since they had remodeled since the hurricane. I told her I did want to cancel the services for my wife and her friend, my wife told me that she had done that already anyway. I did not receive a callback from the manager of the hotel. The only individual that seemed to really care was the very nice young lady that I spoke to when I called. The hotel lost $400.00 in services for sure and who knows how much from the other 4 ladies. Really bad business practices. I will have to think about my brand loyalty...Hyatt and Marriott have rewards programs as well...
"1 week after Hurricane Irma and it was a great"
Returning after the hurricane and just need a place to sleep for the night. The price was reasonable so we tried it. Wow, I could spend a week there. So much to see and do there and in the area. Definitely going back.
"A Very Poor Hilton Experience "
Stayed here three nights in Sept 17. My biggest gripe aside from their being no in room fridge or bottled water (noting boiled water restrictions were still in force post IRMA) in the rooms was the self parking lot. For $17 + tax you get to park in an unsecured lot opposite the hotel. The lot entrance has unsecured fencing and exit gates that are broken. I choose to park opposite the lot on the street for no cost but was still charged for self parking on check out - soon rectified! Seriously bad look for Hilton but the whole experience just wasn't up to Hilton normal standards. The foyer has been recently updated with a nice Rum bar but the rooms are lacking that Hilton touch. Unsure why a resort charge was applied...
"Refuge After Irma! AMAZING!"
Before the recent hurricane, my travels led me to Florida. After evacuating from the Keys to South Florida then planned to stay at a friends house but that was devastated too. No water, no power and little resources available to the public so I kept driving north on 95 but stayed east of the storm. I finally booked a room at the Daytona Beach Hilton. Upon arrival, the bellman, the front desk staff, and management team were so friendly and professional, I finally felt at home!! I even met the property General Manager, Mr. Jim Berkley as he was surveying the grounds I assume for potential damage. Even with all of the responsibility, he talked with me for over 10 minutes in the lobby. In the midst of it all, he was very poised. I think Hilton hired a great leader here! Finally Refuge! This hotel stayed fully operational during the hurricane and employees committed to their guests. I'LL BE BACK!
"Great place to stay.. Right on the Beach"
This hotel has a great and friendly staff. The staff seems to enjoy work there, and goes out of your way to make sure everything is in order. They have nice rooms and it right next to the beach. It is easy walking distance to many restaurants and shopping.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM