of TripAdvisor Travelers recommend this hotel
We have stayed here since the year they have opened. This resort has went down hill since it opened. Several security guards on the pool deck. Kids were uncontrollable, teenagers were throwing one gallon milk jugs off the balcony. During the night kids were shinning laser lights in our eyes off the balcony. Reported a large pool of blood on the deck, close to the water. Security failed to clean or attempt to clean. I reported it to management. Employees spoke very little English.
The hotel is located just across the street from the Ocean Center so it was easy to get to our conference. The room was well appointed and the beds very comfortable. The only problem was the endless homeless (as in other locations in the states) near the beach and pier...some more nasty then others
"Very responsive and friendly staff"
Nice hotel set up with plenty of extras like multiple bars, Starbucks with a great selection of snacks and multiple restaurants. Great beach and pool areas. The best part or maybe the worst part was a very rowdy bunch of teenagers/young adults that ended up in the suite next to our room. They were drinking and kept getting louder as the night went on. We called security and they were knocking on their door within 5 minutes. They were warned they if they had to come back they would be removed from the premises. I don't think we were the only call to security but before too much longer they were escorted out of the hotel. It is great to know that the hotel was willing to take the steps necessary to ensure the safety and comfort of their guests.
"Best customer service ever!"
From the time I pulled in to the time I left, the customer service was great. The valet service helping unloading the car, people at the front desk, housekeeping, all of them were friendly and courteous.
"Great Property & Great Staff"
Great property overall. Will definitely recommend and be back soon. Great service given by all of the staff members, keep up the good work. Location is excellent close to many restaurants and shops with Movie Theaters right next to it.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM