Pleasant stay helpful staff.Comment of L. Joyce , United Kingdom the 2017-01-18
Hotel is very close to a shopping center that is also an underground stop. Plenty of places to eat and a grocery store for snacks and wine! Our room was showing a bit of wear on the door but was comfortable. Breakfast was standard fare and decent. Hotel staff were helpful and friendly.
"There are better places to stay"
This hotel is tired and most employees are not trained in providing customer service. The housekeeping staff is akin to a rugby team in the mornings. When reminded we had traveled a long distance at great expense from 8 hours away, we were met w a shrug. They seemed to slam the doors harder, hit the walls more and made our mornings miserable. The televison did not work half the time and the climate control was terrible.
"Old, old and worn"
Hotel is always booked so owners don't see a need to update - rooms are worn and dated -the staff is mediocre at best. Price vs value is not good especially if something is going on in Kensington.....
"Older Hilton small rooms"
While the location is excellent, close to the underground the Rooms/bathrooms are small and shows excessive aging. The rooms at this Hilton really need a make over. Does not live up to the Hilton brand.
I felt like at home. Thank you very much! I stayed while I was moving from my old house to my new one and helped a lot. The next time I need accommodation I will come here for sure. Perfect location and service.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM