of TripAdvisor Travelers recommend this hotel
"Great customer service"
Hotels in New York City are ridiculously expensive and notoriously small rooms but kudos to the staff for upgrading us to a beautiful Terrace suite on the 18th floor with use of the UN in the East River. Great location at Second & 42nd. Probably the best view in New York City with the possible exception of the Millennium Hilton.
Need lots of improvement in many aspects. The room so dusty, bed sheet had so many stains, clogged shower, heater didn't work properly, amenities supply only provided on the fist day. The staffs not friendly.
"Hilton Grand Central"
Hotel is nice, centrally located in NYC. The doorman and manager were very helpful however there is not a concierge. There are many things to do in the immediate area. IT is a historical hotel so some comments on HVAC but we did not experience any issues.
"Charming & Old School"
In an historic hotel that's been updated for all the modern amenities, the Hilton Grand Central is a great choice. The rooms are small by recent construction standards, but with doors between you and the elevators and a limited number of rooms per hallway, they are exceptionally quiet. Our had a lovely view of old NYC apartments and the location is convenient to Grand Central Station (as you might guess) as well as a short cab to Times Square and the Theatre District. Not the cheapest choice, but a solid one, with service you can count on.
I stayed here for one night for a quick business meeting. I had work to do in room. WiFi was good to attend telecoms and work on laptop. However there is no room service so I won’t stay here again. I didn’t have time to go out for food. Small rooms. Could get croissant and coffee in morning as left before 7am.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM