The custumer service is the best!Comment of B. Obdulio , United States the 2015-01-15
"Wonderful Hotel with excellent Service"
I was staying 11 nights in this Hotel. Through the whole time, the employees were very friendly, helpful, open and always gave their best. The Receptionists welcomed me on my arrival so well, that i felt like home. Especially noteworthy Annya and Maylee, two receptionist at the Hotel were helping me all the time. I could ask them everything and they gave me advice and guided me through my first stay in Santo Domingo. My Room on the 18th Floor with Ocean Front was very clean, modern and comfy. The Breakfast is very well presented with a high range of varieties. It is worth, to stand up for Breakfast. The Pool could be deeper, but that is claiming on high level. The Hotel itself is in a very good shape and they care about the look. All things considered, it is the best Hotel i have stayed so far and i will definitely come back. Thanks for all!
"Several visits as a crew member"
I have been guest to this hotel quite a few times as an airline pilot. The pro of this hotel are the nice beds. They are definitely very comfy and make for a good sleep. Otherwise there are quite a few negative points and I would not chose this hotel as a private person: the rooms are becoming a bit shabby and most rooms have something in the bathroom that doesn't work. The staff are also not very helpful or corteous when it comes to fixing things let alone go an extra mile. Language skills besides Spanish are almost non-existent. Prices at the outlets are quite high. Rooms can be noisy when there are parties at the surrounding buildings. Supermarket is in walking distance but restaurants are rare. The gym has recently been renovated and it is in ok state. I have the impression that Catalonia chain is just sucking out of its investment before selling the hotel again and then it will undergo some major renovations.
"disappointment in santo domingo"
very poor service and attention to detail at this hotel. i would recommend it only as a last resort - it is suited just fine to the many flight attendants who stay there but cannot be taken seriously. very poorly managed.
Service was inexplicably great. The staff there are very welcoming, friendly - my hotel view was also awesome and spacious for one person, there are also many activities within the hotel. I’d write more but I can’t
"Amazing property, unbeatable location!"
Amazing property, unbeatable location... Pretty convenient to explore either the colonial or the cosmopolita area of the city. From our suit we enjoyed both the ocean and the city itself views! Staff on top as!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM