Place is gorgeous. Bathrooms are a bit small compared to other resorts.Comment of B. Giulian , United States the 2016-10-30
"Beautiful hotel next to the Catalina Mountains"
This hotel is gorgeous. We stayed two nights in July and really enjoyed the views and nightly storms. Beautiful resort pool with lovely landscaping. The hotel is nestled against the Catalina Mountains so the view is breathtaking. Nice walkways from the rooms to the main hotel. Close to restaurants and parks. Really enjoyed the hotel and will definitely return.
"Worth Its Name"
Staff and resort are purely opposite of uncaring hotels. Even with my unforeseen guest experience staff recovered and got our vacation back on track. Front desk, security to engineering are all professionals. Staff are invested into this resorts success. All resorts promote through its marketing. This resort is the right choice.
The hotel was excellent in all ways except one. Here is the problem - Every answer to this survey would be the highest rating IF it wasn't for one problem. On Thursday afternoon, July 13, I took the hotel's free shuttle to the Oro Valley Recreation Center. No problem at all getting there. Shuttle took me there immediately. When arriving, I asked the driver how I get the shuttle back to the hotel. He said people at the Rec Center desk should be able to order it for me, otherwise I could call the hotel desk. When I was ready to return, the rec center people said I should just call the hotel desk, which is what I did. I tried calling for an hour and a half, and never had success at all. In the end, I found one of my friends, who was attending the same conference as me (Twinless Twins), who had rented a car, came and picked me up. When I complained to the concierge desk, the woman said the hotel should have automatically sent me to the bell hop extension, because the front desk was "slammed" with incoming guests. Upon checking out, the woman at the hotel desk offered to "buy me a coffee." At that time, I had just had breakfast, and needed to head to the airport.
"Great Stay AT El Conquistador "
This place is great. It's beautiful and very peaceful. Everytime we stay there we are treated like family. The housekeepers are so friendly and they reach out to you if you have a do not disturb on your door. The breakfast at Sundance by far the best. The food was fresh and delicious. The pazole was amazing and bread pudding also a must have. The young lady who worked the omelet station on the 18th and 19th was so sweet and attentive. I wish I got her name but you can tell she cared. Even took time to deliver omelets to the guest's table. What made our experience unforgettable was our servers, Jim and Gino. The two most gracious servers we've experienced in a long time. You can tell they will do what ever it takes to give their guests the best experience hilton offers. We found our hotel when ever we are in Tucson.
Great visit at El Conquistador's colbri grill. Amanna described the menu, drinks to perfection. She was the perfect hostess with most vibrant, outgoing and caring spirit. The weather was gloomy outside but exceptional inside and made our lunch enjoyable. Thank you!!!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM