of TripAdvisor Travelers recommend this hotel
"We had a HORRIBLE EXPERIENCE in our room and got NO RESPONSE from hotel management .."
HORRIBLE EXPERIENCE !! TERRIBLE MANAGMENT!! We had two main problems with our stay. #1 NO AIR CONDITIONING !!! WHAT !!!! 5 Star Hotel REALY !! The air conditioning was out of service indefinitely. We were not informed prior to our arrival nor at checkin. We only found out when we got to the hot and humid room and could not cool it off. No attempt to rebook our room was offered. #2 MAN URINATING AT OUIR WINDOW !!! REDICULOUS !! HORRIFYING !! The building was under maintenance with scaffolding outside our window (now open to try and to cool off the room). One of the maintenance crew thought it would be ok to OPEN HIS PANTS IN PLANE VIEW ON OUR WINDOW SILL and relieve himself !! We brought these thing to the attention of the staff and wrote to the management and have not hear a single word back.... NOTHING !
"Wonderful location and staff, nice hotel with a few quirks."
First, the location of this hotel can't be beat. Close to downtown, on the edge of Old Montreal and close to public transportation. We walked to many wonderful restaurants, and found it wasn't too far to the Bell Center or shopping. The hotel itself is luxurious, but older. The room we were in was comfortable but showed it's age in a few spots - the bathroom could have used updating, the wallpaper and walls were a bit dinged up. The room was also a bit quirky. We had a corner room with the bed in front of 1/2 of the windows. Because of the thick walls, the placement of the bed and furniture, closing the blinds and shutters was a challenge (at turndown, they only close the shutters which allow light in at dawn.) We also booked a suite, but it was really just a large (ish) room. The basement gym and spa are an obvious afterthought. There was never an attendant at the spa desk during our stay, and the gym is a little room with modest equipment. The staff is polite, helpful, and spot on with advice. The concierge's recommendations were great, the front desk always helped out, the restaurant staff was obviously well trained. The XO restaurant in the hotel is very good and open late. A nice place for a drink, a meal in the bar, or a sophisticated tasting menu. We had a couple of minor problems with the hotel however. First was construction that was never mentioned on check-in. The hotel staff handled the inconvenience well and management discounted our stay due to the unexpected noise, but when we inquired about construction noise and possibly moving rooms, they called us back at 10:30 at night and asked if we wanted to change rooms... not the best time to ask. We had room service daily and it was OK, however, bread was forgotten one day, and another day none of our meals had any seasoning and there was no salt on the room service tray. My only policy gripe was the air conditioning. The hotel as policy turns off central air to the rooms during spring. When we stayed, it was unseasonably warm and with a corner room we got a lot of sun. As a result, our room warmed up and stayed quite warm at night making it hard to sleep. Overall, we found the hotel comfortable, and a good value and would return because the staff made us feel so welcome.
If you are looking for 3 hots and a cot at a bargain price this is not the place to go. This hotel is a refined, classic, upscale hotel with 24 hour front desk and concierge services. The rooms are very well appointed, large bathroom with soaker tub and large shower with nice fluffy towels. The bed was a king and, I must say, this was the first time in 20 years that I slept a full 8 hours without having to get up, very comfy. Not much of a view, lots of taller building in the area. A fairly small hotel means not too far from the elevator so a short walk to your room. but that's OK because the elevator is unusually quiet, standing next to the elevator and you can barely hear it. The staff was very friendly and helpful. There isn't a business center for guests but if you require printing services the concierge is more that willing to help. The XO is the onsite restaurant, great staff, great food. There is a spa at this hotel but we didn't partake. This hotel is located close to old Montreal and the concierge can help with planning a great day, you can even get a ride on a horse drawn carriage. The Bell Center is only a kilometer from the hotel, very walk-able and St Catherine St. is a few blocks north. This is our go-to hotel the next time we're in Montreal.
Beautiful hotel in old montreal with charming and quiet luxurious rooms. Amazing cocktail bar where you must have Jennifer make you her sazerac. She has the perfect deft touch with many cocktails, not to be missed on your visit.
After a long drive, we arrived to smiling, friendly staff who were helpful checking us in and also parking our car, which we did not need the whole trip as the hotel was right near the convenient Metro. Our suite was ornate and very elegant. The bathroom was spacious and had a large soaking tub. The restaurant is a sight to see and experience as well! We had an excellent time and look forward to staying again!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM