of TripAdvisor Travelers recommend this hotel
"One of the finest hotels we have evey been in!"
Simply outstanding in every way! The service staff is superb! The rooms are beautifully furnished with some fine French antiques as well as all the modern conveniences. The bed was amazingly comfortable. The walk-in marble shower with massive showerhead was the way to start the day. The breakfast in the elegant restaurant was just great. Our family loved this place! The bellhop should be commended. The lady manager from India was charming. This is the hotel for us in Montreal. Capt Makai
To be honest this hotel was very disappointing. I often stay in 5 star hotels therefore my expectations are realistic however this hotel needs an overhaul both in service and facilities. The spa was OK but the sauna/ steam room is not as explained on the website and you need to get a staff member to switch it on which is not easy so just not very functional. Also if you want to read in bed bring your own reading light as the lighting in the rooms is very poor. Also the internet service provided is the slowest that i have ever encountered so much so that I gave up trying to do any work The rooms overall are very dark. Location of this hotel is superb and architecture is outstanding however when paying the sort of money they are asking I expected a lot more. Never again for me.
"Good walkable location"
We booked a superior junior suite king/550 square feet, which was to have a separate sitting area (and it did). Our 4th floor room (406) was fine, although a bit dark as it faced an office building and you could hear a low mechanical noise from outside. We decided to stay with the room thinking it would be dark and therefore good for sleeping and the white noise was much quieter than the construction we hear outside our NYC apartment every day. The blackout drapes worked pretty well but let in light at the top of the window. Not a deal breaker as the window received no direct morning light. Overall, good service at the hotel. One of the inset lights in the shower was out which I mentioned to the front desk one morning on our way out. It was fixed by the time we returned. The stuck bathroom roller shade was not fixed, but the hotel probably had to get someone from the roller shade company to fix that. I had a terrific 90 minute massage with Janik. If you book a treatment, you're shown into one of two private dressing spaces with your own steam room, sauna and shower. There is only one treatment room, which can accommodate a couple. Only 4 stars because I felt that room 406 did not resemble the website photos of superior junior suites. The rooms on the website looked a bit plusher. Also, there was an odd sizing issue with the bed frame being oversized for the mattress. At $775 CAN per night for each of three nights (excluding sales and lodging taxes), I expected a touch more from the room
"Hotelkeeping at it's best - well almost."
Recently stayed at this beautiful hotel for six nights. Amazing customer service, nothing too much trouble for any staff member, but Pat (Doorman) and Yannis (Concierge) really stood out, truly excellent. Booked a Deluxe Junior Suite, good space with a lovely lounge area, only one complaint, it looked out over other buildings at the back, I would have preferred to have looked out to the front of the building. In saying that, it was lovely and peaceful. Housekeeping looked after the room very well indeed, lots of clean sheets, pillow cases and towels, bottles of water left in the room each evening (except the last evening for some reason') and lots of hot water! The bar, which doubled up as a casual eatery was a bit strange, as the room housed the fine dining restaurant as well with only a low structure separating the two areas. In addition, there were two flat screen TVs, showing continual sport and news, that you could see from all areas of the room, not conducive with fine dining or indeed with this level and standard of hotel. We ate in the signature restaurant on one evening and the food was without doubt the best we had during the whole trip, not so the service which was exceptionally slow. Overall, we thoroughly enjoyed this hotel experience, but the things mentioned above made it a four star rating instead of a five.
"Still at hotel, impressions so far"
Great room, wonderful ambiance, I can't get service to save my life! Been here 4 days Honor bar not restocked. Called room service 2 days ago for 2 bottles of wine - just wine - after an hour my husband went to bar to get one. Did get a notice today that they attempted after we had been gone for hours and arrived back at 3 when we put the do not disturb on. Since some worker came in our 1st day with wine I did not order without knocking and 5 minutes later it could have been really shocking we decided that do not disturb might be a good course of action. Massive issue at spa but I will review that on my next post as I still have 2 nights left. So far what I have seen are absent spa attendants, bartenders, and valets. I'll review again before I head to the Ritz Montreal for a few nights.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM