of TripAdvisor Travelers recommend this hotel
"very good hotel"
We stayed in this Galaxy Group hotel for 2 nights. The Okura is one of five Galaxy hotels in this huge complex. Kids would love The Grand Resort Deck (over 75,000 sq m) featuring a Wave Pool and River Ride. When we arrived, it was very busy at the check in counter and the guy who served us seemed very nervous. Not sure what his nationality was but I could not understand his Cantonese or English very well. Anyway, I ventured to ask for a room upgrade and, much to our delight, we were upgraded to a superior deluxe room. Had to wait for half an hour for the room to be ready but we were happy to do so. The hotel is relatively new; the rooms and public areas are spacious and tastefully decorated. I really like the electric blinds in our bathroom and there was even a TV in the bath. Another surprise - a complimentary bottle of wine was delivered to our room after an hour! We will definitely consider staying there again and hope to enjoy the aquatic facilities next time.
"an unforgettable birthday"
I knew Okura in Bangkok,it was a great stay for me,so when i go Macao,i also want to spend my birthday on Okura,thank you for the birthday cake and red wine.My husband wanted to surprise me, so he asked the hotel to deliver the cake at 12,It was really a surprise,I had an unforgettable birthday ,I'll definitely choose Okura next time!
"Tip top services, must stay here"
First day arrives on 20 May, although we early arrives before noon. They manage to get our room ready. Further when we walks in to Galaxy properties, main Entrance was so grand, we spend 10 mins snap photos and video since the Diamond and water short shows starts. When we stepped into our room, it was awesome feeling, big and comfy. Surprisingly, after our dinner they have evening room setup where they put our bed sheet half folded, floor with mat. Champagne Ice Bucket, breakfast in room dining menu. Of course that Japanese paper Cranes on our bed, complimentary fruits, top up our toilet amenities and change our used towel. This was we never have this kind of services in other hotel. I feels touched. All the staff around Galaxy Properties was so friendly and helpful. Shoppes: all kinds of shops, including 鉅记Koi Kei Bakery we can find inside here, of course the price was a little bit more compare to outside, but we can just walk few steps to store to our room without carrying heavy bags from town. Food: Heard the Dim sum outlets was good, too bad due to heavy crowd. We choose dinner for Gosto- Portuguese cuisine, must order African Chicken and Seafood rice or taste like risotto. Sausage to me, it was too salty. We still prefer 翠华Tsui Wah, all noodle soup (fish or soft knuckle pork) was so tasty. Shuttle Bus: notes it operates only up to 9.30pm. Taxi was alternative, but you will end up facing with bad attitudes of taxi driver. But we still got 1 which is good too, only 1 out of our 6 rides. Casino: we tried our slot machines, just have some fun, free flow of mineral water in the casino. We also use casino to cross over to other sides of the shoppes and restaurant. Overall it is a must to visit properties. Once you check in you can stay here for a week without going anywhere else. All you need they have it.
excellent stay, the room is very clean, and it provide steam room and sunna room. Besides, breakfast is aldo provided! I will gobto this hotel again together with my friends and my family! The service of this hotel is also excellent, I can get the free upgrade room because I stay over two nights!
The experience with the reservation team and guest relations team were great. They got quick and polite to every request in email. During the stay, I celebrated my husband's birthday. The guest relations team made great effort to arrange surprise birthday cake delivery to the room. Thanks so much for their effort. They also made the remarks in the system, so the restaurant staff were also aware that it's his birthday and made birthday greetings to him. The stay was a pleasant and memorable one. The facility and location of the hotel are great, what makes this hotel the excellent is it's people.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM