of TripAdvisor Travelers recommend this hotel
excellent hotel, with amazing views of lake and exceptional and friendly service. Would highly recommed to any one visiting Geneva. Rooms are also spacious, clean and modern with nice touches. (HERMES bathroom soaps, shampoos etc..)
The entire stay was superb! The door people, the concierge, the bell people, the housekeeping staff, the restaurant, all superb. the location was central and fantastic. the review needs to be 200 words to be accepted. I have 200 words, superb. the accommodations were exactly as expected. The recommendations from the concierge were spot on. I stayed in Geneve, Zurich and Lugano. The Starwood Hotels are exceptional as a group.
"Very nice hotel"
I stayed one night during a business trip. The hotel is really nice, lobby beautiful, personnel very attentive and kind. Rooms are nice and bed comfortable. It did not get 5 stars for 2 reasons 1) very expensive everything, not much amenities for the high room price 2) rooms require some technological luxury too for these prices (no USB ports in the room, difficult to find sockets, lights can not be managed from the bed, curtains are old).
I have stayed here many times but what a great place , rooms are nice and clean , relaxing room service is super. Bar area is great really friendly staff . Lebanese restaurant is outstanding service is excellent
"The People Make the Difference"
From the moment I arrived, I was acknowledged and made to feel welcome, wanted, and special. As a Platinum guest you never quite know (beyond the perfunctory "thanks for being platinum" and request about your chosen amenity) what the hotel will be like. Well, this hotel had truly outstanding people. Gary, whom I believe is a manager, went out of his way to make sure everything was great for me. My room had beautiful views over the water and the weather made it perfect to open the windows. I found the bed super hard and did not sleep as well as normal, but everything else was very comfortable and well kept in my room. The concierge staff are terrific and so are the front desk, and the maids do impeccable work. My room was spotless. Unfortunately, my room service one night was poor and forgetful (3 times to remember all the stuff that came with an over-cooked burger). But that was minor. I think this property lives up to its LUXURY reputation in no small part due to Gary and the excellent staff. The location is great for me and, as I run every morning, I completely enjoyed the easy access to everything. I'll be back next year!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM