"Yes, Virginia, it was the Ritz and it was Excellent"
I usually don't bother to review well-worn sites, but would like to give a shout-out to the Ritz in Madrid. It was indeed luxury (the closets! the foyer!) but not snobbish...the staff seemed genuinely pleased to be there and were helpful at every turn. We had a room with no view but frankly, the space and appointments were all we needed. The location can NOT be beat for what we wanted to do, which was heavily-oriented toward museums. There they were, only steps away. If you can get a reasonable rate here, don't hesitate...it made a huge difference to all we could accomplish in a short span of time. note: this does NOT apply to the garden restaurant attached. It was the worst service encountered on our entire trip. simply dreadful and a huge waste of money and Time.
"Five stars service & nice restaurant"
One of my favorite hotel in Madrid. I was there for 4 night, my room was lovely. The breakfast is a kind of "all you can eat" but it was excellent. I went to dinner at "Goya" restaurant that situated near the entrance of the hotel, food & service was fantastic. Don't forget to try the afternoon tea at the Lobby! Recommended.
"Very Big Disappointment"
The only reason to stay there is tradition and famous name if you like to be snobbish. The facilities are very old and not renowated. The water in bathroom is brown so I dont recomend a bath. The carpet was not vacum cleaned for 5 days of our stay. Our Deluxe Room was much, much smaller than on the pictures in hotel's web site. The breakfasts were not even middle level. limited choice of diary products, cereals, cheese, no fresh made fried eggs etc, even no small forks for fruits nor small spoons for espresso. The Staff helpfull and polite. Location very good. I experienced a lot of noise as our room has thin doors to the next room as option. Overall impression not stisfactory.
"Historic hotel - needs renovation"
Stayed for one night in this historic Madrid hotel. Service is fantastic, and everyone at the hotel was pleasant and helpful. However, the condition of the rooms is not what's expected of a five star property managed by Mandarin Oriental. The bathrooms show their age, mattress is old and uncomfortable, and there is smell in the carpeting. It's a nice hotel, but it needs an urgent renovation before it can reclaim its spot as a top hotel.
It is a historic hotel that has been beautifully maintained. The rooms are somewhat dated but very very comfortable. It is close to Prado Museum. And you can use it as a base to walk all over town. Client support is superb.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM