"Pleasant stay "
Hotel is under construction but didn't bother our stay much. And breakfast was good. My stay with my son and his GF was better than we expected thanks to the staff, in particular Elizabeth & Brandon they went above and beyond expected. I'll be back !
"Good hotel, but under construction"
The hotel was good. Money are in the midst of an expansion which reduced their rating. The pool had some construction debris in it. Sergio at the front desk was a great help with transportation. The breakfast was okay, but could have been better.
"An okay property, with few positives."
I stayed for 9 nights, and there are no major complaints about the property. However, there was construction going on that I was not aware of, the wifi in the room was not strong enough, and the valet parking was not clearly stated as the only option for parking. In the future, there should be clearly stated services on the website so that people are not surprised about the cost and condition of the hotel upon arrival. The very best experience I had at Hotel Urbano was dealing with Sergio at the front desk. Most of the staff were fairly pleasant, but Sergio's customer service and hospitality was above and beyond what was required. He made sure we were comfortable, well informed about what to do, recommended the hot spots and made sure to help us out in anyway that he could. His kind, friendly personality is a definite asset to the hotel! The hotel is in a good location, and I think the addition will benefit the property's appeal.
"construction 7 to 5 30"
stay one night moved due to noise and dirty sheets. one member of desk staff male rude , i rang on morning of stay to request a quiet room and they did not mention building work . eventually got my money back as sheets were filthy but had to stay in a much more expensive sister hotel home suites which has a covered pool so u cannot sun bath except for 2 hrs in am
Although under construction, the Hotel Urbano was a very pleasant place to stay before our Cuban cruise. We had a king, corner room that was clean and spacious. The very large shower was great and the bed was extremely comfortable. The staff was the best! Robert, Kat (mgr.). and the evening male desk worker (I apologize for forgetting his name) were so pleasant and ready to help with directions and restaurant suggestions. The location was by a trolley stop which would connect you to the people mover for easy access to all area attractions. Would definitely stay there again if ever back in Miami.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 1:00 AM , Check-out: 1:00 AM