"Great Location, friendly staff, renovating so call before booking!"
Hotel Urbano was recommended by co-workers in Miami. The location is great, the free trolley stops in front of the hotel and takes you to where all 4-5 free trolleys meet up. There is a free metro mover that takes you all around Miami for free. Hilton Garden Inns is upgrading this hotel so the restaurant was closed, and there was construction one day of my visit so they gave me the third nite free which I thought reasonable. Call to find out how the renovation is going before booking. You can often get online deals here. Rooms were neat, clean, and service was great.
I made my reservation on line. I was not aware the hotel was under construction. I was so disappointed went I drove up. I was going to leave but Tony one if the managers (if he isn't he should be). went out if his way to make me feel comfortable.. Tony and Robert were amazing... The lady I can't remember her name she valet parked my car she was amazing also. FORGET the construction you will be treated so well. I would stay there again.....
"One night too many"
I booked a pool view room and received a wall and roof view. Room #227 Beware! I told man at front he ignored me. I wrote to main office and still haven’t heard a peep. I had Amex call and the hotel told them it was a pool view.😡
Went there with my family, they were rebuilding it but had the most amazing experience... nice pool, great service and the construction didn't bother! Had a great attitude and breakfast was really good too. The thing that I love the most it's that it's close to everything and far enough from the noise!! Love it!!
"Wonderful Unique Hotel with great staff"
The boutique hotel is on the free trolley route which connects with the free Metromover so getting to downtown events and attractions is easy. The rooms are reasonably priced and ours was very big compared to most hotels. The staff is friendly and very helpful suggesting places to go and how to get there. The hotel is being remodeled and expanded as it transitions to a Hilton Garden Inn. I sincerely hope its unique character and appeal is not lost in the process.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 1:00 AM , Check-out: 1:00 AM