of TripAdvisor Travelers recommend this hotel
I have to start off this review by saying....I have very high standards and can be hard to please...I am a stickler for detail and service. My family and I arrived off a red eye from NY Tuesday morning. We got to the Villa Magna hotel and they were just about ready for us to check in early in the morning. I LOVE that they were prepared and wanted to be ready for us. (because we just came off of staying in a suite in NY for $2000 a night and the service was terrible) Anyway - we had a short breakfast and came up to our beautiful, sparkling clean rooms. The amenities are very luxurious, the bed comfortable - great closets. The maid service is excellent - the room was always spotless, turndown service always replenished everything - down to the maid realizing that i use the cotton balls, so she gave me extra. (I just love that)_The service in the restaurant is excellent!! They always know how we like our coffee. The people in the hotel are very friendly and take so much pride in their work. The bar is gorgeous. I love this hotel so much we are looking into the chain so we can stay in more of them when we travel. (I just hope they are all so well managed) Thank you for a wonderful stay!!
"Not like in 2014"
Overall a good experience. Hotel recommended by RedKarpet Travel. But not up to a Leading Hotel. I had a upgrade but I was given one at checking only after the RedKarpet representative reminded the clerk. The rooms are very good but starting to fade. One night the room was turned down in the evening only after I complained. But the personnel is lovely and very efficient and friendly ( except for one of the concierges that is really rude by omission and in Spanish "antipático " ; acts as he is doing a favor). The laundry service is very good. In all 4 stars and will try again.
"Very high end"
I had a great stay at the hotel. Room was large, elegant and comfortable. Check in and check out were flawless and room service was timely. This is what all hotels should be; there is, however, a price to be paid for this opulence. It is expensive, but I will not complain.
"Class at it best "
I loved this hotel. Flawless service, spectacular room in a the classiest neighborhood. The attendant at the front desk had been with the hotel for 3 years. She told us that the General Manager started out as a bus boy so knows the hotel very well and runs it like a family. Most have the employees have long tenure too. In 2009 they closed the hotel for 2 years of renovation and they didn't fire ONE staff member. They provided them continuing education from computer training to enhancing language skills. How impressive it that! Once you hear that story, you can understand the pride they all take for delivering trust quality service. The location was prime. Each night we had a cocktail in the lovely bar before venturing out for dinner. One night we go home late and wanted dessert. The restaurant was closing and when we told the manager we just wanted dessert he said, absolutely come on in. He set us up on the outdoor patio and it was beautiful and romantic. Fabulous property from staff to service a real winner.
"Best hotel in Madrid for Designer Label Shopping"
Fantastic location for the best shops in Madrid. Weekend break (without kids) was superb. The hotel staff here are exceptional, and our room and all the facilities of the hotel were top class. I want to return already!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM