of TripAdvisor Travelers recommend this hotel
"Great Location, Great Service and Large Clean Room"
The Hyatt Centric is is located midpoint just off of the Mag Mile making it a great location for shopping Michigan Ave. On the down side it is also next to Northwestern University Medical School's Emergency Room to the north so you might think it would be noisy. Our room was on the south side of the hotel and had a white noise player and earplugs so there was no problem with sirens disturbing our sleep. The Decor is modern but warm. The corner room we had was larger than most hotel rooms and clean. The staff was very pleasant and accommodating. In fact when I found that a Mont Blanc pen had been left behind and contacted the hotel, they immediately searched for and found the pen and notified me within fifteen minutes stating that I could expect the pen in the mail. This type of service raises my "very good" rating to "excellent". We go to Chicago 3-4 times a year and will definitely stay at the Hyatt Centric in the future.
"An Unexpected Excellent Visit!"
I only stayed for two nights to attend a conference onsite. This is the first time I've stayed here, and my expectation was that it would be a "typical" Hyatt experience. I was pleasantly surprised that my expectations were far exceeded. The location is fantastic. You're right in the middle of many great places to eat and shop. The service was great. The staff was attentive and polite. The food was great, too. I got a burger from the Level Two restaurant, and it was one of the best I've ever had. I even cheated with their cheesecake for dessert - and it was well worth it. It's also nice that Starbucks is on the street level of the hotel. My room was on the top (17th) floor. It was clean and well laid out. I loved the robe. It was a jersey/cotton mix (see photos), and you were welcome to take it home with you (for $190, I believe). In the bathroom, there was a Drybar blow dryer - very nice - and you could take it home as well. The check-in/check-out process was seamless. I took care of everything through the app. Just had to pick up my room key from the front desk. If I'm ever in downtown Chicago again, this hotel will be at the top of my list.
"Bad Service Bad Food Rude Staff"
I rate the food hotel and staff very low here ... so many nice hotels in the USA... this is not one of them. Good location but speaking spanish would come in handy because the hotel staff is mostly hispanic and rude, or simply inattentive, Left me standing to get a table long time , until I had to get a front desk from checkin to find the staff,when the restaurant was empty. Food was ridiculously salty and could not eat it... This Hyatt does not seem to fit the Hyatt brand as I see it.
Hotel was clean, staff was friendly and rooms were very nice. Valet parking was quick and easy. Excellent location, close to shopping and restaurants. I would definitely stay here again! Highly recommended
I never sleep well when I stay in hotels, but this was the exception. It was and OUTSTANDING stay, and I slept as well as I do in my own bed! When I return to Chicago, this will definitely be my hotel of first choice.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM