of TripAdvisor Travelers recommend this hotel
"Worst Customer Service"
We were so disappointed in the customer service at the Hyatt Centric. This was our first time at this hotel and it seemed that the gentleman at check-in was not pleased (almost taking it personal) that we used a third-party to reserve our room. He did not believe that Hotwire booked us a room with a king size bed. We had to prove it to him (it took my husband a moment or two to pull it up on his phone)...when we did, we were given a handicap room...it was nice, but not great. Not one other hotel employee greeted us. We felt like they were treating us like we were the ones who should of been grateful to be "allowed" to stay there. The hotel itself...beautiful! Location...great! Room....nice. So, if you don't care about customer service....and only care about location...this is your place. Since this was our first time here, we are willing to try it one more time. Everyone works hard for their money...and we when come to Chicago, we like to stay at 4/5 star hotels with 4/5 star customer service. Hopefully, this was just a one time bad experience.
"A+ service and quality"
We very much enjoyed our stay at Hyatt Centric. From the valet to the bellhop to the front desk, the staff were helpful and engaged. Our room was spacious, clean and modern. The restaurant and food service were excellent too. Thank you for making our stay so pleasant! We definitely will be back.
"Good service and convenient location "
The thing we liked best about our stay was the service from the staff. From front desk to concierge to housekeeping, everyone was friendly and accommodating. Our housekeeper left us extra coffee without us having to ask, which was a nice surprise. The hotel was close to all the attractions we wanted to see plus Michigan Ave. If you are looking for a great view, this isn't your hotel. We didn't mind because we weren't in our room much. The only other thing we didn't realize is that it is right next to Northwestern Hospital, which meant many, many sirens throughout the night. Overall we were very pleased.
"4th of July with the girls!"
This hotel is awesome...their service is second to none. We stayed in an executive suite room 912 and it was wonderful. The rooms are nice and roomy...the only thing I wish it provided is a microwave...besides that I have no complaints. This location is convenient to all attractions so you can really walk or take Lyft. Lyft or Uber is my suggestion if you don't like to walk because as you can see from my pic...parking is costly. Debbie at the front desk is super helpful. Starbucks downstairs from the lobby on the first floor, now how is that for your coffee fix. I recommend this location to anyone visiting the Chi!
Terrific Chicago hotel. Newly remodeled, now a Hyatt. Very nice staff. Bar area nicely done. Check super easy as was check out. Staff very friendly. Felt like they really cared. Great location near Mag Mile and Northwestern Medical Center.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM