of TripAdvisor Travelers recommend this hotel
"Awesome and friendly service in an elegant environment"
Manager Ken Meade greeted me with a warm welcome and was so kind to me -- after I explained I had been stuck at the airport for hours on end with delays, etc. A complimentary drink - plus an upgrade room gave this weary traveller -- a much needed boost!! Thanks again for a wonderful experience. As a frequent traveller to a zillion airport hotels -- this one is outstanding. Highly recommended.
"GREAT hotel, but not close to downtown"
I stayed at the Hyatt Dulles for a dance festival in June. The hotel itself is great, the rooms are super spacious, clean, nice layout - easily the nicest hotel I've ever been in at the price point. And the staff was sincerely friendly and interested in our stay. Only real drawbacks are the outside-of-city location (~45 min uber without trafficr, or a 90 min shuttle-then-bus-then-metro to get downtown). Also we were only allowed to use the WiFi when we were checked in (no guest WiFi if you arrive early or after you check out).
My husband and I missed our connecting flight and had to stay in D.C. for the night. This place was great! We had thrown out our toothbrushes (thinking we would be home) and were extremely thankful when the front desk gave us complimentary toiletries. Oh and did I mention their staff was great too! Specially our shuttle driver - Ken 🙌🏼
The festival taking place at the hotel reunied my ability to achieve a restful night sleep. The hotel became a rave and hundreds of people clogged the lobby and elevators. People were screaming and running through the halls.
"Guest service, superb!"
Fantastic customer service. Ken Meade especially, at the front desk. Extreme accommodating and helpful. Beyond expectations. Even though there were multiple events going on at the hotel, I would have never known.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM