"Expected more from a Hyatt"
Booked a last minute room direct with the hotel. On check-in, it took 3 times longer to check it at the dedicated counter for World Hyatt members than the regular counter. Got the room and it was a nice setup. Unfortunately, almost half of the carpet in the room was soaking wet. There is no central AC, only a portable unit that must of leaked water for days without anyone noticing. The staff offered to move us but the room choices were not the best since decided to stay and just covered up the wet carpet with lots of towels. The worst was the Italian restaurant Tusca. Not worth the money or the calories. I wish I had skipped dinner that night or eaten out.
"A lovely dinner after long travels"
We were exhausted from traveling and were staying at the Hyatt so just ducked into knuckles. We had the nachos the salmon salad and I finally had the opportunity to order and taste the USA macaroni cheese.,all dishes were super yummy and we left very satisfied. And the tv's that filled the walls of every sporting event happening in the world made it even more perfect for my hubby! 👍
This chain of hotels sounds top notch. First time reserving with Hyatt and we were surprised that internet was impossibly slow unless you pay extra for an upgrade & extra cost for a view of the golf course. Only 2 washcloths provided per room. The stand-alone air conditioner was inadequate...noisy on high fan, not cool enough on low fan. Clerks were unable to print our flight boarding passes (internet was slow that morning). Was told the business center printers didn't print well. Tried to email from our cell phone to clerk and she couldn't open it on her slow computer. Just a huge, huge disappointment all around.
"Good if you want to golf"
Hotel is old, location is highly inconvenient if you want to walk to any of Monterrey's attractions. You are forced to drive or uber everywhere. Staff is very attentive and nice, check in/check out is amazingly easy.
Nice quite weekend escape . Easy access to Monterey, Pacific Grove and Carmel. Family friendly dinning can be expensive. Nice pool area clean.Property is large feels secure housekeeping services rooms in a timely manner.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM