"Four day bliss"
Hyatt made our visit to Montreal a memorable experience. It started with an upgrade and things got better from there. The room was spacious, modern, clean and quiet. We are hooked on visiting Hyatt's other properties.
Great rooms and location. Very dark bar excellent pool front desk never worried about how long you had to wait more front desk staff would have been nice. Great breakfast light and air breakfast room. Restaurants all around the area
This hotel is very well-located with indoor access to a mall and the metro and it is very trendy but we were disapointed with the service we received for the price we paid. We had reserved (and paid extra for) a room with 2 queen beds. On our arrival, I double checked with the person at the front desk that we were going to have 2 queen beds. I was told yes. Of course, our room had 2 double beds... we lost 30 minutes going back and forth to the lobby to have things fixed and had to put our luggage in storage as there was no room available for us. We had chosen this hotel because of the pool. The first day, the pool was closed from 3 to 4. And the second day, we were told it was going to be closed for the whole day. When we complained, they offered us to pay for our entrance at the YWCA.. really... We felt that this hotel caters to business people and conventioners and as a family with kids, we did not feel welcomed.
"Soiled washcloth in bathroom is offensive"
Please read comments on the first page. I do not think I will ever forget walking into a room with a soiled washcloth on the bathroom floor. I am not a quesy person by any means. I'm beyond disappointed in the lack of professionalism with your manager at the time of my check in 9/12 at 5-5:30pm
"Good location and good value"
The Montreal Hyatt is very well situated to tour the City. Just a few minutes walk to the Old Port area with its restaurants, and night life. Also between two Metro lines if you need to get further out to visit Mont Royal or the Olympic Center. The hotel sits on top of a large mall for shopping. The hotel itself is very well maintained. The rooms are comfortable with great beds and bedding. Breakfast buffet with the chef cooking eggs any way you request is a great way to start the day. Good value.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM