of TripAdvisor Travelers recommend this hotel
Impressive hotel in downtown Phoenix. Rooms a little worn around the edges. Great breakfast. Friendly staff. Expensive valet parking. This hotel has an impressive hall, and cozy bar for sandwich dinners.
Attended a conference (600+ people) in the hotel. Very clean and comfortable room. Had a little trouble with air conditioning. Front staff and engineering very helpful in resolving right away. I'd stay here again.
I had a great stay here, not sure why but their bed was supper comfortable. I slept like a baby both nights. I did grab some bath salt from the gift shops which probably contributed to this. The bathtubs are small but I made it work. Thank you for making my experience a good one.
This is the second time in 2 years that my husband and I stayed at this hotel. The location is central to a lot of venues like restaurants, the Phoenix Convention Center, arenas, etc. Easy access (walking distance) to all the places mentioned. The Compass Grill restaurant is not only have the best view of Phoenix but also have good food to offer their customers. The Networks restaurant on the bottom floor of the hotel had the best tasting burger we had ever had!
"Customer service horrible"
Hotel was ok but customer service and management were horrible. Attended large convention and hotel management lost or screwed up a number of reservations. Even worse they wouldn't admit their errors and one front desk person practically accused us of lying. Traveling with a young baby and hotel advertised having cribs, which was a lie. They had a small playyard with no mattress or way for baby to sleep. We had to keep her in her car seat to sleep. Very disappointed in hotel. Only positive was concierge staff who were great and helped the best they could.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM