We took a quick teip to Cancun for my birthday. Everything was fantastic. All employees are great. It started with a world of Hyatt representatives at check in to maids. Kenny at the beach bar was great as well as the servers from that area and the main bar. The staff did a great job informing us and getting prepared for the approaching storm, that fortunantly moved East and just gave us a little rain and storm surge at night
"Heated pools, excellent food"
I don’t want to repeat what other reviewers have already said so I will just mention a few things: 1. The pools are heated. Some days were on a cooler side, so it was nice that the pools were warm. 2. All rooms have Jacuzzi and an ocean view. 3. Top-shelf liquor in bars and restaurants (French cognacs, Baily’s, Black Label, among others). 4. A buffet style restaurant is open for breakfast, lunch and dinner. It’s very good. 5. A foam party – lots of fun. 6. A circus show – don’t miss it. 7. Fantastic employees and service! Thank you Arturo at Spice! Thank you for reading and have a wonderful vacation!
Overall experience was great. Staff was excellent and very friendly and took care of our every need. Suites were always clean and tidy. Staff decorated room for my birthday and had cake and champagne set up as a surprise. Great entertainment every night for guests.
"The best time ever"
We spent 6 days at the Hyatt Zilara in September for a 50th birthday of a dear friend. There was 15 of us and each and everyone one of us thoroughly enjoyed every single experience. From Juan to Carlos to Glynda with guest services, every member of the staff was incredible. We did the Chef Plate one night and didn't have a meal, we had an experience. The chef was outstanding and each course was a delight. The pool staff made sure all of our needs were met and the drinks never stopped flowing. Thanks for such a marvelous experience,
"Amazing hotel, amazing room swim up room Fantastic holiday"
This hotel is amazing great staff, clean hotel and rooms ( they even put balloons up around my room for my birthday) friendly people, food is lovely and the entertainment is fab something for everyone. Swim up rooms worth every penny! Staff can’t do enough to help and make ur time there perfect. Spa is the best one I’ve ever been to and I have had a lot. We were lucky enough to be apart of realising the turtles which was so amazing and one. Of the best things I’ve ever done as well as going parasailing there which was so good. There is lOts of choices of food even for the fussiest of eaters and please go to the cafe and have a yummy milkshake. can’t wait to go back and make more memories.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 11:00 AM