of TripAdvisor Travelers recommend this hotel
This resort was amazing. Wide variety of food and alcohol to choose from. Traveling with large groups can sometimes be a headache but the staff made everything a breeze. Quite a few went above and beyond to make our trip amazing. The employees who left a lasting impression with me were: Antonio the bellman who had the job of getting us settled in our rooms. Herbert the manager of the bar. Winston and Brandon the beach & pool butlers who made sure we didn't have to lift a finger. They spoiled us rottenThe pool bartenders Julio and Kenroy. And lastly Omar with entertainment. We also had a driver Kimani who doesn't work for the resort, but he was very beneficial to our group the entire week. He took us on our tours and picked my cousin up 3 days and made sure she made it to her dialysis treatments on time. This whole experience was amazing and we plan on coming back in May 2018. We were sad to leave because it felt like we were leaving our family behind.
We spent three days at a mediocre hotel prior to arriving at Hyatt Zilara Montego Bay. This hotel was excellent. The food, especially Petit Paris and Urban Heat was of very high quality, and the steak at Petit Paris measured up to some of the better steak houses I have been to in the United States. The room, an ocean front junior suite was large, clean, and the balcony beautiful. My biggest issue was the air conditioning. It was completely broken for the entire hotel, and the room and restaurants were uncomfortably warm as I would expect in a tropical location with no air conditioning. This led to not even being able to use the bed because the room was warm and the sheets damp. For a 5-star resort, the AC being down for 5 full days is unacceptable, and no offers were made from management to reimburse for the inconvenience and discomfort. I will still be contacting management to try and work something out, because I do believe that was a bit ludicrous. Overall, despite the non-functioning AC, we found this to be a wonderful resort, among some of the best all inclusive we have visited, and do plan on coming back for a wedding if management is able to make things right.
"Montego Bay All-Inclusive"
Isolated hotel 5-6 miles outside of Montego Bay. Once inside, there is nowhere else to go. The quality of food and drink is extremely poor, often inedible. The rooms are basic and the service is mediocre and there is little in the way of activities in the hotel, somewhat boring after a few days. It is not 'completely' all inclusive as water sports etc... are extra. Beware of organised trip companies in the lobby, as they are 3rd party vendors paying Hyatt to be there, so if you have a problem with your booking you have to try and deal with the trip organiser yourself; as Hyatt takes absolutely no responsibility. There is also a great deal of building work on-going around the hotel, so prepare for drilling noises by the pool. Elsewhere, if you can get around the island with a private driver, the local people are extremely kind and there are some beautiful spots to visit. Make sure you book your own driver, it's far cheaper.
"Expected more from Hyatt and what was supposed to be a full 5 star adult resort"
Went on our honeymoon in September right after Hurricane Maria cruised by. The resort grounds were nice. Staff is great. No complaints there. Complaints started when our first room had a layer of dust on everything with visible reddish hand prints and streaks on the walls around the room. possibly blood but I wasn't sticking around to find out. second room, slightly better. staff came in to make sure it was clean. There seemed to be vomit spray around the toilet. very gross but we lived with it. 2 restaurants directly in the resort. 1 by the beach we found to be sub par. the other was excellent in the hotel lobby. extremely good service and international food. beach was very rocky due to the hurricane. we went to the other beach and found it much better. Gym was quiet and well stocked with equipment. Buffet was a bit of a walk which sucked when it was so hot. It seemed like staying at the other Hyatt would have been a better choice except I wanted adult only. Pool was good. Pool bar excellent!! Jerk shack was located at hyatt Ziva as well. Really good food. Almost made it not necessary to go off the resort to scotchies, almost..... Location to airport and Montego bay was excellent. When checking in I paid extra for a room upgrade because it was my honeymoon. not sure it was necessary. For the money I don't think I'd go back. I'd rather spend less and go back to the Iberostar.
We had an amazing family trip for our wedding! Marcinne and Kenroy made our stay the best possible! I highly recommend the Hyatt Zilara and Hyatt Ziva Jamaica. We had the most amazing experience. Marcinne helped us plan our dream wedding from start to finish and she was so professional and welcoming. Our wedding went perfectly and we will never forget how amazing our ceremony was. The resort itself is gorgeous and all the restaurants we went to were awesome! Kenroy the bartender on the Zilara side was so welcoming and friendly and made our trip even better! We went on two excursions, dolphin cove and the catamaran cruise, both were so much fun!
Credit cards accepted by the hotel: Visa - MasterCard - American Express
Check-in: 3:00 PM , Check-out: 11:00 AM