of TripAdvisor Travelers recommend this hotel
"Excellent on all levels"
Excellent location on Park Avenue, very close to Grand Central station and subway. If coming into/departing from Newark you can get a bus from near Grand Central which costs $17 - a lot cheaper than a taxi! Lots of restaurants nearby and there is a convenience store at the corner of Lexington 39 if you need anything. The hotel is very modern, clean and nicely decorated. The beds are really comfy. There are no tea and coffee making facilities in the room as standard but you can request a coffee maker which will be brought up to your room. The room was a good size for NYC too. Tip: email in advance to request a room with a view of the empire state building! Staff were really friendly, especially the doormen, they can't do enough for you and always seemed happy to help flag down taxis etc. Thanks for a great stay - highly recommended!
"Welcome to the Big Apple"
Visited the big city during the second week of May and had pretty good weather. The Iberostar was a very good location right on Park Avenue which was one of the very nicely landscaped for the median and side streets 39th and 40th were busy but safe. Actually, the part of Manhattan that we were at was all very safe and any hometowners that we happen to have a discussion with were very friendly and helpful. The hotel was one of few that actually stood out from a short distance with the canopy at the front door and with a bellman. The lobby entrance was very nice white marble with a small resting area, the front desk and a conceierge. From what I could tell, it appeared to be no issue to store luggage for guest either arriving early or departing. The front desk was a small area for two employees and while they were nice and approachable, there was still that sense of being a bother to them. The conceigne was very approachable and friendly. We wanted to have a night tour around Manhattan but not where we could jump off and back on another bus. We were hoping the tour would be a bus group that would remain the same but would stop and 2-3 sites and let folks off for pictures etc. But we just couldn't make that connection of understanding and so we booked the remain on the bus for the full two hours. The Empire State Building was about five blocks from the hotel and so we were told to go there and we would catch the bus there so we didn't leave any too early but once we got to the ticket validation counter (located inside the Empire State Building which was not told to us). We had a brief encounter with the ticket assistant acting as if he could not understand what type of tour we were taking. Finally he told us that we needed to catch that tour bus back about 20+ blocks (which was a bit upsetting cause we were not told that and then we were running late and dodging streetwalkers only to get where we thought we were suppose to be, there was nothing happening so eventually someone informed my wife that they thought we needed to go another five blocks and that might be the location. It was, we got on and both of us a bit steaming. The next day I did share our excursion with the concergie who acted a bit surprised but then kind of blew me off. After leaving the lobby area, everything became older in nature from elevator décor to wall coverings and hallways gave off a darker and dingy atmosphere. Keep in mind that EVERYTHING was small with the Iboerstar Hotel. Hallways were narrow and our hotel room was just wide enough for the king bed with about a 2' clearance between the bed and the room vent (that just never seemed to reach the desired temperature). The bathroom was such that you sat sideways on the stool; just a single pedestal sink and a tub. If was small but it need satisfy our needs. We did have a neighbor during our entire stay that must of had the same intinery but whether or not intended, every time they came or went, the door closing sounded like a bomb. The walls were paper thin. I understand there were other amentities of the hotel but everything being so small, I really didn't have much desire to go swimming or use exercise equipment. While I give it only a three star, it was still a very good hotel. It just didn't meet the standards of hotels in the Midwest, but then again, we are not as land locked as they in NYC.
"Very friendly staff"
Sending a big thank you to the lovely staff who made this hotel a good experience, it's also a good location while the rooms are small and average. All in all though good value for where it is near grand central and short walk from fifth avenue. Would benefit from a coffee machine in the rooms but loved there were robes. Thought incidentals were too expensive like 15 dollars for a tiny bag of mini cookies !
"Not what is says !"
Excellent location in Mid town Manhattan. Our corner room was ok but was very noisy both from outside and from adjoining rooms. The toilet was positioned right beside a radiator which required sitting "side saddle" and would have been a nightmare in cold weather with the heating on ! The hotel advertises a bar and buffet lounge in its printed literature and online, neither of which exist !! Suggest these be updated asap ! We found excellent eating and drinking facilities nearby which are ok if the weather is good, but not, if it's poor or you are unwilling or unable to walk. Staff were all helpful, but were not aware of the issues I mentioned ! Would think twice about returning to this particular hotel.
We stayed for 4 nights in a King room with a superb view of the Empire State. Central location, attentive staff especially the doormen. Grand Central Station is on the doorstep, Starbucks is close by and fifth avenue is only 2 blocks away. Bed was very comfortable with a selection of pillows. Air con in room and plenty of sockets. Would definitely stay here again and would recommend this hotel.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM