This is the great hotel in Kuala Lumpur with 5 stars best services. Highly recommended.Comment of A. Hazarushah , Malaysia the 2016-05-17
Great service and great location!Comment of S. Gay , Australia the 2015-08-11
"Great location and only 5 minute from the Petronas twin towers"
Great location to stay and go to see the sights of Kuala Lumpur and its very close to the Petronas Twin towers. The hotel has very high standards and professional friendly staff. I would stay there again if my travels take me that way again.
"Good hotel overlooking KLCC"
Good place to stay or carry out business meeting. Rooms are clean and nice, breakfast provided is buffet with good selection of malay and continental items. The food is good and the staff courteous. They accord a very warm
"Bad service is ignored as by hotel workers (receptions and concierges)"
Hello there! We have been staying in your Hotel and We are very upset about your terrible service. Your staff do not care about your customers!! Bad service and bad workers in Impiana Hotel Kuala Lumpur We are doctors my wife and me and we will not recommend to our friends and our to patients your hotel!! Drs Larry&Tanya Goodwill Brisbane Australia
"Decent hotel for tourists"
Don't get me wrong: there is nothing severely wrong with this hotel. The rates are reasonable, the rooms are sufficiently clean, the staff is friendly, the breakfast eatable. However, it is a typical tourists hotel: it definitely has seen better days a was quite modern decades ago. Most of the rooms are more or less torn off, not all of the equipment is properly working. The breakfast room is crowded with tourist groups and feels like a waiting room in a train station. The AC is working, but the rooms get pretty hot because the AC is levelled down at night. The complimentary internet access is incredibly slow. Having said that, I must admit that after three night I moved over to the Mandarin Oriental on the other side of the street--where the rates are, of course, maybe twice as high. But being on a business trip I felt like I need some more comfort on my trip. However, there are things to praise in the Impiana: the location is unbeatable, within five minutes you are at the KLCC park and with a 15 min. walk you are at Bukit Bintang (amusement district), the staff is very friendly and helpful, and the outdoor pool is (25 m!) gorgeous! Thus, if you look for a hotel at a good location to explore the city at a decent rate and do not mind some minor inconveniences, go for the Impiana. However, if you want to experience true luxury hospitality, go for the MO.
"short getaway to KL"
very nice Hotel with great location. closeness to KLCC lake and the twin towers makes it very convenient. we really liked the pool and and the restaurants. all the staff at the reception area very helpful. they were attentive and considerate. House keeping could use little improvement though.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM