The hotel's location is very central. The public rooms are well presented. Due to the old building and attached other buildings, the rooms are not easy to find. The rooms are very well appointed, however the lighting and fresh air is minimal.
"great location great staff"
perfect location for seeing the city, great staff and make sure to make reservations at their fine dining restaurant it was one of our best dinners we had while traveling through France. The concierge was very helpful for setting up day trips.
"Older hotel but well located."
This is a very old hotel located in the centre of Bordeaux. Service was friendly, although we booked a Superior room and ended up somewhere in the back of the hotel, in a very small room, with no view. Also, after we checked in we were handed a key and left to find the room on our own. It was up an elevator, then walk up a half flight of stairs, then down another half flight, then through two fire doors to the back of the hotel. We should have been escorted and were not so this service and the room were disappointing. Other than that the door staff and concierge were excellent. They have two Gordon Ramsay restaurants but the main one was not open so we ate at the Bistro. Service was very, very, slow and it took at least 20 minutes to find our bottle of wine. My wife had a caesar salad and I had fish and chips so not fine dining but very good. This hotel also has terrible, terrible unreliable wifi. The best thing it has going is location.
"Attentive staff but difficult to get to rooms"
Had 2 heavy suitcases and duffle bag. Had to take a lift to get to my floor, then walk across hall, go up some stairs, then down another hall to take another lift to my room. It's a very well-maintained hotel for it's age but the rooms are very dark with only 1 small window for light. Unusual to have the water closet separate from the restroom. Staff was constantly checking in on the room to assure you had everything you needed; maybe a bit too much. Very polite though. The location was excellent as it was in the heart of shopping and dining. Very beautiful, clean city.
"Beautiful Hotel in the Heart of Bordeaux"
Stayed here for a week in May 2017. Beautiful Hotel across from the Le Grand Opera Bordeaux. Always a great vibe outside at night with lots of people eating and drinking at the restaurants near by. My room was lovely and well maintained each day by attentive staff. Some of the rooms can be a little small being an old building but reasonably typical of these era buildings in Europe. If you can get a room with a balcony. Great spot to chill out before getting ready. Nice roof top bar thats very popular with tourists but you can spend a lot if you aren't careful!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM