of TripAdvisor Travelers recommend this hotel
Very recommended for leisure and business also for personal and family. The dinning at Rasa restaurant was marvelous especially the lamb menu. The room was great and clean, the staff very recommended all of them.
"Good stay but Ayana need to keep up with the high standard left by Intercontinental"
every time I visited Jakarta, I always stayed at this hotel previously managed under Intercontinental. On my last stay, I stayed for 10 days for business and leisure, overall stay quality was good. friendly staffs, good facility and perfect location. But I identified some improvement opportunity in below areas: - Renovation during my stay, the renovation for the entrance was not fully covered and protected, some debris fell near me and my wife when we walked under the renovation site. - No selection of pillow, only the firm pillow that already available in your room. - Misunderstanding with the taxi call staff. none of above issues happened during my stay at the same hotel when it is run by Intercontinental. hopefully Ayana can keep up the high level of quality standard left by Intercontinental.
"Received Documents forgot in Ayana Weeks later"
While i was staying in Ayana Midplaza Jakarta, I forgot some of my important documents, ID Cards and driving license. I realized that i lost the documents after a week i checked out of hotel. Luckily I had a transit from Jakarta a week later. I contacted hotel and they delivered all my documents safe and sound exactly to the location i asked for and exactly at time i requested. Customer Satisfaction comes from the extra miles that providers take. In this case, ayana could throw my documents and never reply to me. But they took it seriously and sent me the documents. I am a happy customer of Ayana and would like to recommend Ayana to everyone. Not just because of good food, good hospitality, nice environment, but also because of extra miles Ayana took in customer satisfaction.
"Nice option in Centeal Jakarta "
Ayana (I've only stayed at Ayana properties in Bali) has taken over the former Intercontinental in central Jakarta. It's an older hotel that needs some upgrades (can fault IHG for not putting money into it!) but the amenities are great. Nice gym, fantastic food, nice pool as well and the staff are great and super welcoming. Sure there are newer properties from other brands, but value for dollar here can't be beat. It is a bit tricky to find (especially for uber drivers) and traffic can definitely be a challenge in the evenings. But you would be hard pressed to find something traffic free in Jakarta! Just be mindful of where your office and meeting locations are if that matters to you
Perhaps not the best hotel around, but surely one of the finest hotel and good for value hotel. Nice ambience, very good service, comfort and cozy place. Recommend place to stay for business or leisure.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM