of TripAdvisor Travelers recommend this hotel
"Great hotel! Loved the room, very friendly staff!"
I stayed in a suite which had a nice living room, great layout and was very spacious (room 952, if I remember correctly). Sindra in the staff was very kind to show me around the room and hotel premises, letting me know about all the different parts. Pool area is very beautiful and offers a nice view of Jakarta at night. Well recommended, would stay here again!
Stayed here many times when it was still an InterContinental hotel but this is my first time after they changed the brand. Got a studio suite room which is very spacious, not only that, but also a good looking newly refurbished room. The color palettes is a bit brighter and fresher compare to when they were still with the other brand. A couple of Japanese kimonos in the closet is, for me, a nice touch. A nice and recommended hotel to stay. And, ah, the bed... you need to experience yourself!
"Unfortunate event at check out time"
Stayed at the hotel for big meeting. Everything started great and staff were courteous and so helpful. Had problem after first night that the room started to have cigarettes smell. I hate cigarettes so contacted the reception to get the issue rectified. Ended up with a ozoniser in the room instead of moving me to non smoking room. Please make sure you bring your adaptor as although it's a 5star hotel but unfortunately there is no USB plugs in the room unlike other international hotel brands. To be fair, most staff were great and always very helpful. On my last day I asked to have late checkout and without asking my room number, the staff told me that it was not possible as the hotel was full. Since they didn't ask my room number I thought the hotel must be very full. So I asked my colleague who booked exactly the same room type (as we came to Jakarta for meeting and the room bookings for many of us were exactly the same room type) to go to reception and asked for late checkout. To my surprise, again without asking my friend room number, the staff said YES. Then they asked room number then organised the late check out without hassle. Very disappointing experience for me. The only difference between myself and my colleague is that my friend is westerner. Again, other staff were great and so helpful but because this one staff it affected the whole experience.
Stayed for a night during a business trip in late July. Security is tight throughout the property - all bags are checked every time you enter the property. The staff were all polite and courteous and made you feel welcomed. They were always ready with a smile and greeting. We arrived well before the normal check in time but were able to check in anyway which was great. The room was generally clean and neat and had all the amenities you would expect - hairdryer, safe etc. I particularly enjoyed the bar, called JimBARan. It has a very nice, relaxed feel to it. The staff were also very helpful in assisting with the calling of taxis and helping to plan our schedules given the terrible Jakarta traffic. Although the property is a little bit old, the great hospitality and service more than made up for it.
"Nice place,an excellent services,good environment"
Should be back here,quick and helpful staff,good environment,good coffe in my room,what you pay is what you get,i was so happy,no need to leisure outside from the hotel,that was my second time i came to this hotel,excellent
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM