of TripAdvisor Travelers recommend this hotel
"ayana touch make a better stay"
Before ayana management, the hotel was under intercontinental group.. and there is plus minus... when with intercon, the breakfast is very good... much more variations, good quality and very tasty. i dont said the breakfast now bad, but the variation and the quality of the food not as good as it was. but the vibes, like decoration, the lightning it was bad when handle with intercon. I like the ayana touch for the hospitality and the luxury decoration. They success to change the old, dark vibes into luxury modern sophisticated hotel.. Good job in the lobby area. The services also more profesional, faster, friendlier than used to be. Overall i like midplaza with ayana. just the breakfast side need to level up
"New name and owners - same high quality"
I was just a little apprehensive to see if the change of ownership from the Intercontinental hotel group to Ayana would have any negative impact on the quality of this hotel. I needn't have worried. From my arrival close to midnight one midweek evening to my departure 3 days later my stay was really enjoyable. I liked the fact that I was provided with a large, comfortable room on the Executive floor at the 14th level. It had all the features I expect in a luxury hotel including a large, king sized bed, flat screen TV, stylish dark red wooden furniture, desk, plenty of electrical sockets & free bottled water, free WiFi, and large, separate, fully equipped, modern bathroom. I particularly liked the large, walk in shower even though I struggled to regulate the water temperature. Each morning I took my breakfast in the tiny executive dining room area where I was looked after like a VIP. The choice from the buffet was obviously not as extensive as the main breakfast area many floors below but the quiet, exclusivity of this executive area was something special. By the way, the polite, friendly professionalism of all the staff I came into contact with was outstanding. On my last day I checked out at the desk in the executive area on the 14th floor and left my luggage in the hotel as I only had a hotel limo pick up at 21:30 that same evening. After a busy day of work and following evening dinner I returned to the hotel. A helpful lady suggested that I might want to freshen up before my long journey home. She pointed me in the direction of the hotel spa on the second floor where I could take a welcoming shower and change my clothes. In summary, a luxury stay in a very comfortable hotel with excellent staff.
"The Epitome of Indonesian Grace and Hospitality"
The comforts and pleasures of Indonesian grace and hospitality, born from ages old traditions that value guests as they would honored family, when combined with modern professional standards of services being designed and delivered for the competitive market of international luxury holteliers, have given rise to The Ayana. Each and every contact or communication with any and all staff of the Ayana began with a smile and a greeting. Whether of a serious and urgent business matter, a misplaced i-phone (found), or a trouser hem needing hand stitched attention (perfectly repaired and returned swiftly) The Executive Lounge Privileges are well named as such. Services were executed accurately, promptly, and smoothly. Consistently high standards of the food services in the Executive Lounge made me feel privileged to be a guest at the Ayana. As a guest of over one month's duration amd it being my third visit, I became acquainted with their range of facilities and services. Jimbaran offers both a resort feeling for drinks and light meals as well as being a comfortable observation post for a glimpse into the well-heeled social life of Jakarta. From pop star weddings (and accompanying papparazzi) to high school graduation celebrations (and accompanying parental and teacher papparazzi) the Ayana if focussed upon meeting the needs of family and community. My favorite times of the week, in what had becomd predictable hotel life at the Ayana, was weekend and holiday mornings by the pool. The joy and love of family comes to life in the smiles and the laughter of children and their parents while splashing about in the family friendly pool. Some children are experiencing their first swim in water wings and inflatable rings while others wearing goggles are performing their best skills it is all to the delight of onlooking parents and grandparents, and the groups of extended family and friends. It is a happy place to experience and an oasis of the best of everything in the midst of a great modern city. The heart and soul of this gem in the city are the staff and I would like to thank the entire Ayana family for making my stay so memorable. A few of the staff I got to know and would like to mention them, At the Rasa restaurant, thank you to Sigit, Budiman, Sugriwati, Kurniawan, Jefferson, Alvin, Erik and Ritza. Chef Azzah makes the perfect eggs Benedict and Aldo became a friend as he bought me my morning coffee. Christopher from Room Service was brilliant. The Executive lounge staff, Cynthia Rahma, Anggie, Nidia, Yessica and Rayhan made the evening cocktail hour such fun. The concierge staff are so helpful, thank you Novindra. Special thanks to Philip the Hotel Manager, Lilia the hardest working Assistant Manager I have ever seen and Ibu Puspa and Nova who went the extra mile to make our stay so brilliant. I know I have forgotten some people, and I do apologise however the Ayana staff are more like a family, who will celebrate their success together. Thank you so much, Dave and Laura
"Excellent and friendly staff as you were in Japan!"
I stayed here just for a night but it feels like in Japan. The staffs are very friendly and show excellent service. Figured out that the hotel is organized by Japanese, I have zero doubt for the service as I know that Japan is best known for excellent in service. Family mart is just under the lobby fyi. Breakfast and lunch exceed my expectation. Definitely one of the best hotel I've ever stayed.
Very nice hotel, a great location for my business and probably the best staff I’ve had the pleasure to meet. So nice and determined to make our stay a very happy one. They couldn’t do enough for us. Good restaurants, pool area and gym.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM