of TripAdvisor Travelers recommend this hotel
"Great views, poor service"
This is not the typical Interconti as the staff is truly badly trained. I have been coming to this place for many years and they cannot get it right. I booked my room for the night before in order to have my room ready when I arrive from my international flight. After waiting in the Ambassador line for 15 minutes the clerk went mia and finally another check in staff was available. He informed me that since I had been a "no show" the night before my room had been given away. We had notified the hotel though of my early morning arrival. He did not understand that. Well, he disappeared to talk to a manager. Another 15 min later - now I was 30 min into what should have been a simple and straightforward check in- he came back and was super proud to offer me an upgrade - nice but I had rather gotten my booked room right away. The room was big with the often praised spectacular views - only when it is foggy that does not help- and is well appointed. The highlight of the entire hotel is the friendly staff at the executive lounge. They truly want to make your stay a good one. But then you come downstairs and ask the concierge to get you a cab and after 25 minutes they cannot manage to get it! When you then ask for a hotel limo (as one needs to get to meetings and work) they tell you that by the rule you have to book the hotel car 4 hrs ahead. And that is that - no more help... So one has to walk out to Xueye road and flag down your cab yourself. Overall the service is below par (with the exception above). There were many other little things which indicate to me that training and reflection on customer needs might not be the strong point of this place. I can recommend the place if you want to be close to the Expo, but I have stayed there now one time too many and rather take a longer drive to the Expo and stay at the Kempinski or across the bridge in Puxi.
"Nice hotel with splendid views"
A quiet hotel with very beautiful view. We were lucky to get the room upgrade for free and had a suite with amazing view. The club lounge on 26th floor is a nice place for us to have a rest and the service is very nice!
Great service, quality rooms and excellent food. The bathroom is huge and all rooms have a good view of the city below. Excellently positioned for the expo area and an inexpensive taxi to the CBD / airport. This hotel gives the MO a real run for its money. Well equipped and quiet gym. Pool is a little on the small side.
Had a lovely view on the 17th floor. Perfect stay for 4 days, top to bottom. Breakfast buffet was nice, they even serve ice cream! I was there, Allen Iverson was also staying at the same hotel, pretty sweet to see my NBA idol!
"A bit of but nice"
We stayed 10 days here, the hotel is a large business hotel. We had a big suite overlooking the river, splendid views. Well appointed room, however some issues with the aircon- it eventually got repaired. Gym and spa area are nice and clean and with a nice selection of equipment. The hotel are very off from pretty much everything so that needs to be taken in to consideration when booking. The club floor afternoon tea is ok, with gorgeous views. Im not sure if I would stay again as I prefer to be more centrally located.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM