of TripAdvisor Travelers recommend this hotel
"27th Floor | 'Boom' "
I was fortunate to stay at this splendid hotel for a week whilst on business in Shanghai recently. It has so much to offer. Although on business I managed to use a few of the amenities. The pool and gym area was large, modern and incredible views from seated balcony areas. Swim caps must be worn in pool, take your own, I had to borrow one (not so good) The Italian and main restaurant were delicious, great international selection and service was impeccable. Breakfast was everything and more, what a selection . My room on the 27th floor was modern with a Chinese authentic twist, smashing robes and Chinese attire provided, Tv in bathroom, great selection of coffee and mini bar (not free, but handy) the gardens, staff and hidden gem 'the Liquor bar' which is based out with the main hotel. You need need to go, happy hour is between 5-8pm I'm sure. Cheaper drinks. Although I'm not a intercontinental club member I asked if I could take some of pictures from the 26th floor exclusive room for such members. The skyline view across the city is breathtaking , get yourself up and snap away. Wonderful experience and fairly close to most city sights. Taxis are incredibly cheap. Go and enjoy this special intercontinental.
"Gilligan Would Feel Right At Home"
A slightly faded large luxury hotel. Pro was the view and great housekeeping; cons included location and mosquitoes. A colleague picked this hotel because it was near the convention center where we would attend a conference for two of the six days we were in town. Turns out this hotel is a bit of an island. Other than the convention center (about a mile away) there’s really nothing in the area other than housing and one hot pot restaurant across the street. So if you are going to do something outside the hotel, you’ll need to travel. And getting around in Shanghai presents some challenges. No Uber. Taxis aren’t that easy to come by and there seem to be various types: some negotiate price, some can’t cross the river and virtually none of them speak English. Furthermore, the hotel seems powerless to get cabs when they are needed. We stood in the taxi queue for fully 20 minutes one morning—and we were third in line when we joined it! Fortunately, we met with many helpful locals who know how challenging the cabs are and most helped us sort things out. However, in the future, I’d stay in an area with a more developed business base. The plus-side of this location was the view. Both my colleague and I had rooms looking out on the river and could see the main part of the city in the distance. This was better than TV as there is a constant stream of ships going up and down the river, a scooter ferry that operates every 15 minutes during the day and even traffic on the streets below to analyze. Not all rooms face this direction, of course. My club-level room was nice and in pretty good shape. Décor was light colored wood and marble. There was some minor wear or small repairs needed. Nice large, marble bathroom: two sinks, luxury tub, large shower with traditional and “rain shower” heads. Separate toilet room with door. The housekeeping was quick and attentive and included nightly turndown service during which they would replace towels. Same day laundry service can be submitted as late as noon with no up charge. One day out of the blue they brought me a bowl of fruit and cookies. The safe in the room worked great once I got the hang of it, but I found myself locked out not once, but twice despite following the directions to the letter. (Turns out you can lock the safe without putting in a valid code.) Eventually I got the hang of it and all was good. When I found myself locked out of the safe, a manager was dispatched within minutes to get me in. The club lounge provides breakfast and evening “tea” which included enough food to constitute a meal. Breakfast includes a range of Eastern and Western selections which were generally provided in an acceptable quality level. We both found a few items that were poorly prepared or ruined by the warming arrangements. (Heat lamp on rice noodle pot sticker.) Still the western options were basic and did not change from day to day and after a couple of days, I did long for a bit of variety. My biggest complaint about the hotel' Mosquitoes! On the fourth day I woke up in the morning to the sound of one buzzing around my head in bed. As I hadn’t noticed any before, I figured it was a fluke occurrence. However the next day, I had the same experience and wound up being bitten several times while in my room. I did, at that point go to the front desk to complain and when I returned home later that day, I noticed no more mosquitoes. But on that same day I noticed a mosquito in the club lounge as well! There were windows that opened both in my room and the club lounge (and they did not have screens), but I know that mine was never open the entire time I stayed there. I’m pretty unhappy about being bitten as I have not been taking any malaria meds which some people do while in China. The club level service included wifi that worked acceptably if a little slow—although some of that may be outside the hotel’s control. Like most China services you’ll find that you can’t access some common western sites like Facebook and anything that Google does: search, mail, photos, documents, translate, etc. Ultimately, this could be a great location for an on-site event or conference, but as a general service hotel while visiting Shanghai, I suspect there are much better options.
"Very unhelpful staff and not Spire Friendly"
It was the first time I used this particular hotel. Had several members of my team with me staying at the hotel and booked a meeting room. The welcome was anything but warm. No recognition of Spire membership. When reminded of such they were not happy, was told I had been upgraded but when I saw the rooms my colleagues were given was exactly the same The service throughout the stay in the main restaurant and bar was very slow. At breakfast it was almost impossible to get anyone to refill your tea. Many morning had to go looking for a spoon as no staff to be seen. The only highlight is the Liquor Factory next to the hotel. Really strange access you have to go out of side door of the restaurant. Overall I would rate the hotel as average to poor, with the service being poor. Unless you have to be in that part of town avoid the hotel (This is the second Intercontinental in Asia at which Spire members are not welcomed in as many months. An altogether warmer welcome at Crowne Plaza)
"Nice 5 star hotel , excellent service "
Nice big comfy room with big flat screen TV and Bluetooth speaker, good breakfast, nice gym and big indoor pool . The only thing is the location, there's not much within walking distance. Excellent service!
"Nice hotel, just a little out of the way"
Stayed one night here in a standard room. The staff does a good job, and the breakfast buffet was good. The only complaint I would have was that the water pressure was low. A big plus was that I could control the A/C in the room and it didn't shut off in the middle of the night - A big plus in my book for China. The area around the hotel is pleasant, but unless you are going to the Expo, there is not much other than residential streets. To get to the subway or any areas of interest for a visitor, could at least ~20 min by taxi.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM