"nice hotel, old rooms"
Overall the hotel was good. Friendly staff. The restaurants at the hotel are just ok, nothing special. Surprised that you go to a bar at a five star hotel and they don't speak a single word of English. (Lobby bar), breakfast are the same problem, no English. The room was very big and nice floor plan but old. Service: friendly but not warm. Not very welcoming, just doing their job.
"Gorgeous property and hardware"
As a IHG Platinum Ambassador member, I had a 4 nights paid stay in this property. What a gorgeous property especially the lobby! I was upgraded to the Corner Suite which is located in the Club tower. The beautiful executive lounge is located in this tower as well. The Corner suite is beautifully furnished with the largest bathroom I have ever experienced in a hotel room. The Club lounge offered an excellent spread for tea and dinner, and overall impression - this is certainly one of the top club lounges we have ever experienced. The hardware in this property left me totally amazed and awestruck by the luxury afforded to guests of this hotel. While the service overall could be warmer, the concierge, as recorded in the previous reviews, was a star and helped us in the booking of the train tickets to Nanjing and Hangzhou. Location of the hotel was great for us to take day trips to nearby cities and we transferred easily to Hangzhou for 2 nights.
"A very five star experience."
This hotel was provided by our tour operator, China Spree. Our national tour guide promised that this would be the best hotel on our tour, and we weren't disappointed. We were very happy with the hotels we had stayed at previously on the tour (Sheratons, Marriott and Sofitel). All were first class experiences. But, the room at the Intercontinental was comparatively huge, especially the bathroom. All of the amenities were top notch. The lobby was spectacular. The buffet breakfast was outstanding. Our interactions with the front desk, concierge and housekeeping were all excellent. I had a little difficulty language-wise at the business center, but, using a translation app, I got my courier parcel correctly set up for pick-up. Some might find Puxi a little removed from the dining and shopping areas. However, the taxis to the Bund and surrounding areas were pretty cheap. That's where the concierge was helpful, getting us set up with the right taxi and directions for returning. Now, it is a long ride to Pudong Airport (about an hour plus in morning traffic). We weren't going to risk complicating our trip to Pudong (with multiple bags) by trying to taxi over to the Maglev station. We had a very enjoyable stay at this hotel.
"Poor service for a 5 stars hotel"
Stayed at this hotel for 4 nights with my 85 years old Mom with me as this is her first trip to China. Unpleasant experience. 1st impression at arrival of the hotel was already poor; Doormen were busy with other passengers getting off from taxis, not offering any help to passengers getting off the taxi with two 24" suitcases. Hauled our belongings to reception to check it, took 10 minutes to get our room. Just pointed us to go down the hall and turn left to the elevators and not offer to have someone to help us with our luggage. I felt so unwanted at this hotel. After we freshened up, I approach the Concierge to ask for map, sightseeing attractions and how to reserve train/bus tickets to Hangzhou 2 days later. Concierge is not much help, told us we have to book/buy tickets ourselves. Also, they don't provide decent in-room beverage, i.e. coffee and tea. They only provide 4 Nespresso coffee capsules. Anything over is RMB10 per capsules. Teabags, also 4. Bottle waters, 2. Walls of the rooms are so thin that I can hear conversation from the hall. Every single word. I also wonder why these people talked in the hall rather than in their room. With my experience at all the hotels I have stayed all over 1/2 of the world, this InterContinental Shanghai Puxi is the worst with the amount that I paid. I give 3 stars because the room we have is great with washlet in the toilet. But so as other 5 stars hotels across China.
"Nice Hotel, Friendly Staff"
This is the sixth time I've stay here and the best so far, the rooms have been almost identical each time and for IHG the consistency is great. The ONLY problem in the rooms is the bathroom lighting or lack of!! It's great there's a TV backlit in the mirror (why''''') but when you go to have a shave you can only see one side of your face it's so dark with all the lights on.(My wife hates it! she has actually bought a mini battery make-up mirror and sits at the table beside the window to get enough light to put makeup on!!!) The staff are friendly, which has improved massively since the first visit, The only let down outside the room the is breakfast, pending on the day the staff are great! Breakfast in a hotel should not be a let down! It has the capture rate of all meals. It's easiest meal to impress with but is always the biggest let down! The Staff are Friendly - A BIG YES! (Thank You) but after that it goes down hill. Coffee/Tea should always be HOT (hotter the better) and at the table before you can blink! You get that right and you captured guests for other meals.(end of !!) Unfortunately this does not happen here. sometimes yes most times no. Now the food, the set up has changed since the first visit and it's now much better, before they tried to do too much and failed at everything, now the selection is bit less, but still plenty to choose from, the issue I have is the western food (bacon, sausages etc..) always COLD!!! WHY'''
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM